Short Course in Introduction to Community Services
Nationally Recognised Qualification
Course Overview
Our Statement of Attainment in CHC52021 - Diploma of Community Services (Case Management) provides foundational skills for those pursuing careers as case workers or managers in the community services sector. This course is ideal for anyone looking to develop case management skills or further their studies in this field. You will learn to handle cases involving mental health or substance abuse issues, equipping you to make a positive impact and excel in various case management roles.
What you'll learn
- Identify and assess the internal and external services clients need for support.
- Undertake case management meetings autonomously.
- Understand the needs of clients with complex needs and connect them to the right services within the case management framework.
Modules
To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
This unit describes the performance outcomes, skills and knowledge required to work collaboratively with people to plan and make informed decisions for the provision of services and resources aimed at maximising and enhancing their independence and quality of life. Workers at this level will demonstrate autonomy, well-developed judgement, adaptability, and responsibility and are typically already experienced in working intensively with people with complex and diverse needs. This unit applies to work in a broad range of contexts where a high level of collaborative planning skills and knowledge is required to develop a plan based on needs that have been pre-determined in an assessment process. The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs. This unit applies to health and community service workers providing services according to established organisation procedures. These workers may not be specialised family violence workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Career Outcomes
Possible Careers
Students who successfully complete this qualification may be able to pursue the following career outcomes.
Industry Outlook
Discover why Community Services is a vital and rewarding field, making a meaningful difference in people's lives.
Salary
$60k - $82K Annual Salary
Jobs
88,500
Payment Options
Studying with Upskilled
What's Included?
By choosing Short Course in Introduction to Community Services, you'll gain access to resources that enhance your online learning experience, making it interactive and engaging:
Our Trainers
Upskilled Community Service trainers are industry professionals with extensive experience and expertise, dedicated to providing practical, hands-on learning. They are committed to helping students develop the skills to succeed in the impactful and evolving community services industry.
Hear from our past students
Recently started the Diploma of Counselling. Can't thank Upskilled and all staff enough. I was hesitant.at first but it was always something i have wanted to do. Have been involved in education and it has been a part of the job but have always wanted to do it as a profession. The education staff have been so supportive and instructional creating a great learning and interactive environment. Looking forward to studying more and making mistakes as thats how I learn and progress.
Special thank you to Jo one of the Education Consultants. He was informative. friendly, knowledgeable about the course and study. Didn't feel pressured just helped me navigate options and left it up to me to decide. So glad he rang after I expressed interest in commencing studies again after a long time.
My Experience with upskilled's coordinator Mr Ronnie, is absolutely amazing, his such a great teacher and his explanation in regarding the course are very clear and very helpful. Since I started he was always there when needed help with the course. Mr Ronnie makes you understand how to reach your goal of understanding of each session and the progress is very successful. Keep up with the good work Ronnie, and i recommend Upskilled's and Ronnie to every student and do not hesitate to contact all staff there as there a very grateful and will attend helping you straight away. One more think, I wouldn't be able to do this with out you (Ronnie) helping and supporting me, overall his fantastic. I look forward to the next meeting.
I really enjoyed studying the Diploma in Counselling this was such a great course. I loved the interaction with people and learning new aspects of counselling. I have learnt so much that going onto the next faze of my studying will help me tremendously after doing this course.
My trainer Ronnie was very supportive and helpful and was always available when needed, he offered great feedback and encouraged role playing as much as possible.
How to enrol
What you need to know
Entry Requirements
There are no formal entry requirements for this course. To make sure you get the most out of training with us, the following enrolment process applies:
- Once you have inquired, one of our friendly Education Consultants will contact you to ensure you have the right pre-existing knowledge and skills to achieve your chosen qualification.
- A short language, literacy and numeracy assessment will need to be completed upon enrolment.
Recommended Skills and Resources:
- Have the ability to read and write in English and display numeracy skills up to a minimum level of Year 12.
- Have access to a modern computer with high-speed internet.
- Have access to a device with audio/video recording and playback capabilities.
- Have basic computing skills, including the ability to make and upload short videos.
Self-Paced Learning and Course Duration
Upskilled's flexible, self-paced courses let you balance personal and work schedules. With a training plan to keep you on track, most students complete the course in 12-18 months, but motivated learners can finish faster. Speak with an Education Consultant to discuss your study and completion goals.
Assessment
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) with supporting evidence of prior education or work experience. This can reduce your study load or course duration. Speak with your Education Consultant before enrolment for details, or download the application from MyUpskilled after enrolment. A trainer will assess your eligibility.
Role-Playing and Interactive Learning Activities
This course includes optional Interactive Learning Activities to enhance practical experience, led by specialist trainers. These activities allow you to collaborate with other students, share ideas, and engage in group exercises. Benefits include finding study buddies, participating in online classrooms, and engaging in assessment-related activities to improve your knowledge and skills.
Role-playing is a key component, helping you:
- Improve decision-making and communication skills, essential in health and community services.
- Prepare for work placement by simulating real-world scenarios.
- Become "work-ready" by practising hands-on roles, particularly in disability and aged care sectors. This interactive approach offers practical experience and helps build the skills needed for the industry.
Dedicated Community Service Trainers
Upskilled's community services trainers bring comprehensive skills and industry experience to prepare you for a rewarding career. They approach training with empathy, compassion, and openness, helping you develop job-ready skills. Support includes recorded assessment walkthroughs, academic support sessions, additional resources, professional development opportunities, peer support, practical practice sessions via Zoom, and online recorded training.
FAQs
The Short Course in Introduction to Community Services is an ideal pathway if you're looking for a taster course and want to learn the basic skills of case management. This is a great introductory course if you're looking to get a start in the field and want to learn how to:
- Build relationships with clients
- Develop key communication and leadership skills
- Achieve career pathways in welfare support, youth work or disability
In four months, you can achieve the core skills in case management, which can help you build the confidence to perhaps pursue the CHC52021 - Diploma of Community Services (Case Management), leading to a career as a Case Manager.
If you want a rewarding role in the community services field, then becoming a community worker is a great career option. Community workers generally work with individuals, families and communities in connecting those in need to specific welfare support services such as housing, health, employment, education and recreation.
There are plenty of benefits that come with being a community worker and these include:
- Helping people get back on their feet
- Giving back to the community and helping those that are vulnerable
- Huge demand for a community services skill set
To enrol in the Short Course in Introduction to Community Services, you'll need to first fill in an enquiry form, providing us with your details including your name, best phone number and email address. This helps us learn more about you and ensures that we have the right information before we proceed with your enrolment.
You'll also be required to answer the question, What best describes you? You'll need to pick the best statement that describes your situation at the moment, as this will give our education consultants a rough idea on where you're at career wise. You may be:
- Starting your career
- Changing careers
- Returning to work
- Looking for a promotion
- Expanding your skill set
Once you submit your enquiry form, one of our education consultants will be in touch within 48 hours. During your consultation, you'll be able to ask questions on payment options, learning content and the possible outcomes you can achieve with a Short Course in Introduction to Community Services.