The Short Course in Introduction to Community Services is ideal for those looking to gain core case management skills, or do further study in a related diploma-level qualification. This short course will provide training to those wanting to build rapport with clients experiencing complex issues, which may relate to mental health or drug and alcohol problems.
If you want to make a difference using your leadership and relationship building skills, this short course can equip you with a unique skill set that can give you the opportunity to make an impact in a case management role. You'll also have other opportunities to pursue roles in youth work, disability or welfare support with further study.
Upskilled's trainers have years of industry experience behind them so you'll be supported through your studies. You'll also have a hands-on and practical approach to studying as the course includes assessments that involve role-playing.
This course comprises three units that will provide you with the training needed to gain skills in case management. By the end of your studies, you'll receive a Statement of Attainment in CHC52015 - Diploma of Community Services (Case Management), which will provide you with recognised skills as part of your professional development.
The duration for this course can take up to 4 months, depending on your skills, experience and expertise.
In this course, you'll learn to:
- Assess co-existing needs
- Develop, facilitate and review aspects of case management
- Coordinate complex case requirements
Other personal skills you may learn along the way include:
- Excellent communication skills
- Critical thinking
- Building client rapport
By choosing Upskilled, you'll gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
- Access to Upskilled's customised learning platform, MyUpskilled
- Student Support Team
- Specialist trainers
- Online tutorials
Video content access to:
- LinkedIn Learning
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.
Following enrolment, you can request further information from Student Support. A trainer will then be assigned to assess your eligibility for RPL and/or CT.
Looking to upskill even further?
Did you know that if you complete the Short Course in Introduction to Community Services, you'll have done units that are recognised in the full qualification CHC52015 - Diploma of Community Services (Case Management).
This course is a great step up if you want to receive a nationally-recognised qualification, helping you pursue career opportunities in the case management sector.
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.
Role-Playing and Interactive Learning Activities
This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities.
You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.
While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:
- Having a study buddy where you can bounce off ideas and help each other with assessments.
- Online Classrooms where our specialist trainers can go over learning content that's part of your course.
- Activities that relate to your assessments, which can help boost your knowledge and skills.
Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.
The benefits of role-playing
Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.
Below are some benefits you can experience when role-playing:
Find out how our students actually gain employment after studying.
- Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace.
- Preparation for real-work scenarios: Role-playing is effective in helping you prepare for real-work scenarios. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry.
- Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.