Looking to gain some skills in case management, or want to pursue further study in the community services sector? Our Statement of Attainment in CHC52015 - Diploma of Community Services (Case Management) is a course that will equip you with the foundational skills needed to pursue career pathways as a case worker or manager in community services.
This is a great learning opportunity if you want to gain case management skills, or intend on pursuing further study to become a case manager or other relevant role.
In case management, you'll typically work with clients who have existing problems, which may relate to mental health or drug and alcohol issues.
What will you learn?
- Identify and assess the internal and external services clients need for support.
- Undertake case management meetings autonomously.
- Understand the needs of clients with complex needs and connect them to the right services within the case management framework.
What are the course outcomes?
This course is suitable for anyone interested in specialising in case management and wants to explore a taster course that gives them the core skills to carry out duties of a case manager, or interested in pursuing further study in the field.
There are many outcomes that can come from the Short Course in Introduction to Community Services
and these may include:
- Building meaningful relationships with clients: Case management work involves helping clients with complex problems. You'll have the opportunity to help those witth complex problems, connecting them to the services that can best support them.
- Honing your leadership and communication skills: The role of a case manager requires you to have excellent leadership skills as you'll be building relationships with not only your clients but internal and external services that they need for support. Being an excellent communicator and leader can help you find career success in case management.
- Exciting career possibilities: Career opportunities in case management isn't subject to a case manager or case worker. With further study, it's possible to achieve pathways in welfare support, youth work or disability.
Why should you do this course?
- Receive an industry-recognised certificate of attainment in case management skills. This means that if you complete this course, you'll receive a certificate that acknowledges your unique skill set, which you can share to potential employers and your peers.
- Learn job-ready skills through role-playing assessments. This short course will provide you with role-playing assessments, which can give you the opportunity to learn job-ready skills to prepare you for a role in case management. While the course is delivered online, the role-playing aspect makes it highly practical and hands-on.
- Learn from inspiring and highly supportive industry experts. Our trainers have years of industry experience under their belt, so you'll be well-supported as soon as you commence your studies. You'll have the opportunity for one-on-one video tutorials, as well as assessment walk-throughs.
You'll have access to the Short Course in Introduction to Community Services
for up to 4 months, giving you time to study at your own pace and the flexibility to develop your skills.
Case management is an exciting specialisation and with plenty of career opportunities available, this short course can be the perfect stepping stone to give you the skills needed to pursue opportunities within the sector. With practical assessments and a supportive team of trainers, this is a great learning opportunity to make your mark in case management.
This course comprises three units that will provide you with the training needed to gain skills in case management. By the end of your studies, you'll receive a Statement of Attainment in CHC52015 - Diploma of Community Services (Case Management), which will provide you with recognised skills as part of your professional development.
The duration for this course can take up to 4 months, depending on your skills, experience and expertise.
In this course, you'll learn to:
- Assess co-existing needs
- Develop, facilitate and review aspects of case management
- Coordinate complex case requirements
Other personal skills you may learn along the way include:
- Excellent communication skills
- Critical thinking
- Building client rapport
By choosing Upskilled, you'll gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
- Access to Upskilled's customised learning platform, MyUpskilled
- Student Support Team
- Specialist trainers
- Online tutorials
Video content access to:
- LinkedIn Learning
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.
Following enrolment, you can request further information from Student Support. A trainer will then be assigned to assess your eligibility for RPL and/or CT.
Looking to upskill even further?
Did you know that if you complete the Short Course in Introduction to Community Services, you'll have done units that are recognised in the full qualification CHC52015 - Diploma of Community Services (Case Management).
This course is a great step up if you want to receive a nationally-recognised qualification, helping you pursue career opportunities in the case management sector.
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.
Role-Playing and Interactive Learning Activities
This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities.
You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.
While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:
- Having a study buddy where you can bounce off ideas and help each other with assessments.
- Online Classrooms where our specialist trainers can go over learning content that's part of your course.
- Activities that relate to your assessments, which can help boost your knowledge and skills.
Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.
The benefits of role-playing
Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.
Below are some benefits you can experience when role-playing:
Find out how our students actually gain employment after studying:
- Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace.
- Preparation for real-work scenarios: Role-playing is effective in helping you prepare for real-work scenarios. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry.
- Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.