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CHC52015
Diploma of

Community Services (Case Management)

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
16 units

Summary

In partnership with
Become accredited with this comprehensive course that will teach you how understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. This 12 month course is divided into three specialisations: Case Management, Social Housing, and Statutory and Forensic Child, Youth, and Family Welfare.

This Case Management specialisation gives you skills that allow you to be involved in the managing, coordinating and delivering of person-centred services to individuals, groups and communities. These valuable skills will give you the confidence to access and review information on emerging industry developments; and give you the confidence to use these new skills to improve your service practice.
 
In partnership with
Nationally recognised
The ability to make a real difference in people’s lives is so important. You must go in with the knowledge that what you do can help your clients.
Perrin Whimpress
, Respite Services Coordinator
Read the full testimonial

Detail

Students in this course will learn to assess and support the needs of the people in our communities. You will also have the opportunity to work collaboratively with a diverse range of people and learn how to recognise and respond to crisis situations. As part of the course, students will also be required to undertake 100 hours of practical placement in a community services environment.
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    There are no formal entry requirements for this qualification.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.
  • Work placement
    This qualification requires a minimum of 100 hours to be completed in a community services Environment, supervised by qualified staff.

    You will be required to complete an application for a Working with Children or Vulnerable People Check prior to enrolment in this course.

    Upskilled will secure your work placement, ensuring we can provide an environment in which you can be successful in the course. During your placement, an Upskilled workplace assessor will visit you to observe you performing some of your assessment tasks. More information can be found here.

Outcomes

After completing this course you can pursue a career as a:

  • Case worker 
  • Care and protection worker
  • Care coordinator
  • Community worker
  • Disability team leader
  • Family support worker
  • Personal carer
  • Support worker
  • Youth worker
Additionally, this qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.
  • CHCCCS007
    Develop and implement service programs

    This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

  • CHCCOM003
    Develop workplace communication strategies

    This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

  • CHCDEV002
    Analyse impacts of sociological factors on clients in community work and services

    This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

  • CHCDIV003
    Manage and promote diversity

    This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

  • CHCLEG003
    Manage legal and ethical compliance

    This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

  • CHCMGT005
    Facilitate workplace debriefing and support processes

    This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

  • CHCPRP003
    Reflect on and improve own professional practice

    This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • HLTWHS004
    Manage work health and safety

    This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

  • CHCCCS004
    Assess co-existing needs

    This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.

  • CHCCSM004
    Coordinate complex case requirements

    This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.

  • CHCCSM005
    Develop, facilitate and review all aspects of case management

    This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCCSM006
    Provide case management supervision

    This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.

  • CHCCSM007
    Undertake case management in a child protection framework

    This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework. Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.

  • CHCADV002
    Provide advocacy and representation services

    This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums. This unit applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs.

  • CHCDEV001
    Confirm client developmental status

    This unit describes the skills and knowledge required to review the developmental status of a client. Note that the client may be a child or a young person. Work at this level may require guidance and/or supervision from appropriately qualified personnel, especially where provision of direct client services is involved. This unit applies to people working in a range of community service contexts including: juvenile justice, alcohol and other drugs services, mental health, and child protection.

  • CHCCCS019
    Recognise and respond to crisis situations

    This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Show all subjects

Educators

  • Trainer
    Kim Porter
    Kim has worked in a variety of positions within the community service sector over the last 15 years. Her experience began in the prison sector, then transitioned to the alcohol and other drugs sector. She then worked in family services, early intervention, out of home care.

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