Want to have a rewarding career in community services that focuses on case management? The CHC52015 - Diploma of Community Services (Case Management) (Release 3) will give you the opportunity to gain specialised skills in coordinating complex cases within the community services industry.
This qualification can prepare you for the role of case manager; a career that focuses on helping clients solve complex problems when it comes to their everyday life. This means you may work with clients with co-existing mental health and drugs and alcohol issues. Not only will you learn the theoretical concepts of case management but you'll also get the opportunity to do work placement to put the skills you've learnt to practice.
What you'll learn
This qualification comprises units that will teach you the skills and knowledge needed to pursue roles in case management. From developing and implementing service programs to the implementation of community development strategies, the units assigned will help you gain insights to the community services industry and develop useful transferable skills.
From this course, you'll learn to:
- Reflect on and improve own professional practice
- Implement trauma informed care
- Facilitation of workplace debriefing and support processes
- Identify and respond to children and young people at risk
Other personal skills you may learn along the way include:
- The ability to work autonomously
- Cultural sensitivity
- Conflict resolution
- Complex problem-solving
About Self-Paced Learning
Upskilled wants to ensure that you get the best online learning experience, which is why we offer flexible and self-paced courses to suit your needs.
While online learning provides you with the flexibility of managing both your personal and work schedule, it's important to have a consistent approach so you don't fall behind.
We want to help you succeed, which is why all the courses delivered through Upskilled come with a training plan to help you stay on track.
On average, Upskilled students take approximately 13 months to finish a course.
Simply put, the more hours you dedicate to your course, the closer you'll be to the finish line.
This course is designed to be completed within 12-24 months.
There is no minimum timeframe to complete this course. Students who are highly motivated, well-organised, experienced and committed to making time to study can complete the qualification at an accelerated pace.
Please speak with one of our Education Consultants about your study and course completion goals.
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
- Access to Upskilled's customised learning platform, MyUpskilled
- Student Support Team
- Specialist trainers
- Online tutorials
- Video content access via:
By studying the CHC52015 - Diploma of Community Services (Case Management), you'll need to do a minimum of 100 hours of work placement in a suitable Community Services environment. To learn about the requirements for this part of the course, visit the 'Course requirements'
Be sure to check out our Industry Partners
if you need further assistance in sourcing a host organisation for work placement.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.
After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be assigned to assess your eligibility for RPL and/or CT.
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.
Role-Playing and Interactive Learning Activities
This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities.
You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.
While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:
- Having a study buddy where you can bounce off ideas and help each other with assessments.
- Online Classrooms where our specialist trainers can go over learning content that's part of your course.
- Activities that relate to your assessments, which can help boost your knowledge and skills.
Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.
The benefits of role-playing
Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.
Below are some benefits you can experience when role-playing:
Find out how our students actually gain employment after studying.
- Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace.
- Preparation for work placement: Role-playing is effective in helping you prepare for work placement. Before you go on work placement, you'll need to complete most of the theory components of your course. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry.
- Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.