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CHC52015
Diploma of

Community Services (Case Management)

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Study mode online
Enrol anytime
Nationally recognised
Duration 24 months
Upfront 15% off $5,700 (RRP $6,700)
16 units
Flexible payments available
Government funding available

Summary

Want to have a rewarding career in community services that focuses on case management? The CHC52015 - Diploma of Community Services (Case Management) will give you the opportunity to gain specialised skills in coordinating complex cases within the community services industry.

This qualification can prepare you for the role of case manager; a career that focuses on helping clients solve complex problems when it comes to their everyday life. This means you may work with clients with co-existing mental health and drugs and alcohol issues. Not only will you learn the theoretical concepts of case management but you'll also get the opportunity to do work placement to put the skills you've learnt to practice.

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qualifications
This is a Nationally Recognised and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
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Detail

Duration
24 months
Units
16 units
This qualification will suit you if you're interested in having a specialised focus in case management within the community services industry. You may be able to pursue the career pathways of case manager or case coordinator after the successful completion of this course.

You'll have the opportunity to gain skills in work health and safety, case management supervision and coordination of complex case requirements.
Course structure

This qualification is comprised of units that will teach you the skills and knowledge needed to pursue roles in case management. From developing and implementing service programs to the implementation of community development strategies, the units assigned will help you gain insights to the community services industry and develop useful transferable skills.

From this course, you'll learn to:

  • Reflect on and improve own professional practice
  • Implement trauma informed care
  • Facilitation of workplace debriefing and support processes
  • Identify and respond to children and young people at risk

Other personal skills you may learn along the way include:

  • The ability to work autonomously
  • Cultural sensitivity
  • Conflict resolution
  • Complex problem-solving
Inclusions
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Team
  • Core and specialist trainers
  • Online tutorials
  • video content access via:
Recognition of Prior Learning / Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.

After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be assigned to assess your eligibility for RPL and/or CT.

Assessment
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.
Role-Playing and Interactive Learning Activities

This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities. 

You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.

While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:

  • Having a study buddy where you can bounce off ideas and help each other with assessments.
  • Online Classrooms where our specialist trainers can go over learning content that's part of your course.
  • Activities that relate to your assessments, which can help boost your knowledge and skills.

Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.

The benefits of role-playing 

Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.

Below are some benefits you can experience when role-playing:

  • Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace. 
  • Preparation for work placement: Role-playing is effective in helping you prepare for work placement. Before you go on work placement, you'll need to complete most of the theory components of your course. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry. 
  • Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.
     

Subjects

To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
CHCDIV003
Manage and promote diversity

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

CHCLEG003
Manage legal and ethical compliance

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

HLTWHS004
Manage work health and safety

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

CHCCOM003
Develop workplace communication strategies

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

CHCDEV002
Analyse impacts of sociological factors on clients in community work and services

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

CHCMGT005
Facilitate workplace debriefing and support processes

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

CHCCCS007
Develop and implement service programs

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

CHCPRP003
Reflect on and improve own professional practice

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCDEV001
Confirm client developmental status

This unit describes the skills and knowledge required to review the developmental status of a client. Note that the client may be a child or a young person.

CHCPRT001
Identify and respond to children and young people at risk

This unit describes the skills and knowledge required to support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility. This unit applies to workers in a range of job roles providing services to children and young people including in community services and health contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCCS004
Assess co-existing needs

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

CHCCSM004
Coordinate complex case requirements

This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.

CHCCSM005
Develop, facilitate and review all aspects of case management

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

CHCMHS013
Implement trauma informed care

This unit describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people’s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation. This unit applies to work with people with mental illness in a range of community services work contexts.

CHCCSM006
Provide case management supervision

This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.

CHCCDE011
Implement community development strategies

This unit describes the skills and knowledge required to work with individuals, groups and the community to identify issues and develop cooperative processes to facilitate change. This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and have the responsibility of supervision of others.

Outcomes

Students who successfully complete this qualification may be able to pursue the following career outcomes.

Career outcomes
Education pathways
If you successfully complete the CHC52015 - Diploma of Community Services (Case Management), you may be able to pursue the following related qualifications: This course might include a pathway to university, which are subject to change. Please speak to one of our Education Consultants for more information.

Educators

Upskilled wants to make sure you aren't alone during your studies, so you'll have assigned specialist trainers for various units based on their expertise and industry knowledge.

Entry requirements

Start date
Enrol anytime

As a guide, entrants to this program may:

  • have completed year 12, or
  • a qualification at Certificate IV level or higher, or
  • 3 years of relevant industry experience in a role that requires the use of written documentation and communication.

You will also need to be at least 18 years at the time of applying for admission.

The participants for the CHC52015 - Diploma of Community Services (Case Management) may be already working in a supporting or community role.

Participants who enter this course are from diverse backgrounds with a distinct interest and a willingness to support others in achieving positive personal outcomes through fulfilling helping capacity roles.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

To ensure participants are able to seamlessly access our online learning platform and video content, they will require access to a modern computer with high-speed internet. Participants will also need to possess basic computing skills, and will be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.

Requirements for work placement

This qualification will have you undertake work placement at a nominated host organisation approved by Upskilled.

Work placement has been specifically designed to help prepare you for potential career outcomes, giving you the opportunity to further implement and gain practical skills and valuable industry insights through a real-life workplace.

Your work placement will commence once you have completed most of the theory components of your course.

Here are some key requirements you should be aware of for the CHC52015 - Diploma of Community Services (Case Management):

  • You will need to undertake a minimum of 100 hours of work placement.
  • It is your responsibility to source a suitable host organisation for work placement. Please note that this can take up to several weeks, so it is recommended to allocate sufficient time when sourcing host suitable organisations.
  • If you are unable to locate a host organisation, Upskilled's Work Placement Officer can assist you in finding one. Please note that it is required to provide Upskilled with a list of host organisations who have declined your requests for work placement via MyUpskilled.
  • Once you have successfully secured work placement with a host organisation, you will need to complete the Work Placement Agreement Form and submit via MyUpskilled. Please note that Upskilled must approve the Work Placement Agreement before you start your work placement.

When am I eligible to commence work placement?

You will be eligible to commence work placement if you have met the following requirements:

  • Submitted the relevant approved Clearance Checks
  • Unlocked the Work Placement Module via MyUpskilled
  • Received approval from Upskilled for your submission of the Work Placement Agreement Form

What happens if I'm already working in the industry?

If you are currently employed in the industry relevant to your qualification, you may be able to complete your work placement assessment requirements within your own workplace and may not need to source for a suitable host organisation.

You will need to submit a Work Placement Agreement Form via MyUpskilled with the details of your employer and Workplace Supervisor. Please note that Upskilled must approve the Work Placement Agreement Form before you commence your work placement.

What clearance checks and documentation do I need for work placement?

Requirements vary from state-to-state. Please see below the required documentation and clearance checks needed by Upskilled and host organisations.

If you live in NSW, VIC, QLD, SA, NT and WA, you will need:

  • Working with Children Check
  • National Police Check
  • Cover Letter
  • Curriculum Vitae

If you live in ACT and TAS, you will need:

  • Working with Vulnerable People Check
  • National Police Check
  • Cover Letter
  • Curriculum Vitae

Fees may apply when obtaining some of the clearance checks. It is a mandatory requirement that you apply for the relevant checks and submit your approved checks via MyUpskilled within the first 2 months of your course start date.

You will also need to supply your cover letter and curriculum vitae if you require assistance from Upskilled’s Work Placement Officer.

Upskilled reserves the right to transfer you to another course which work placement is not a mandatory requirement or cancel your enrolment if you have not obtained and submitted the required clearance checks.

How will I be assessed?

An Upskilled Assessor will liaise with your host organisation's Workplace Supervisor to review and validate your practical skill ability. For certain tasks, you will need to demonstrate your skills through video recordings and when necessary, through simulated activities which will be assessed by your Upskilled Assessor.

Please note that to successfully complete the work placement component of this qualification, you will need to be reasonably fit to undertake a variety of tasks and activities that may involve manual lifting, kneeling on the floor and other physical activities.

Resource requirements

You will need access to a computer and the internet and have basic computing operational skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • Chrome or Firefox browsers
  • Adobe Reader XI or equivalent
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processor (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processor (2GHz recommended)

Recording equipment / software required

A digital video recording device (for example a webcam or mobile phone with a camera) and simple recording apps to save and upload videos, images and audio files.

You will also need software such as Windows Media Player, Windows Photo Viewer, or Quicktime to view online videos and images.

Language requirements

This course involves reading, researching and undertaking a range of written and practical assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

Completed English at Year 12 level, you can demonstrate equivalency through one of the following:

A qualification at Certificate IV level or higher;

OR

3 years relevant industry experience in a role that requires the use of written documentation and communication.

Other requirements

You are required to undertake audio/video recordings for all Unit of Competencies.

To successfully meet the assessment requirements and demonstrate communication skills, you will need to work with one or two other people to participate in video or audio role-plays. It is your responsibility to find your own suitable role play participants.

Flexible payment options

Upskilled offers flexible payment options for students. Enquire now for more information on payment methods.

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    Weekly, Fortnightly* or Monthly

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Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Diploma of Community Services (Case Management)

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