Online training - access your course anytime, anywhere! Call us on 1300 009 924
Enquire now
Your career
Job role

Case Manager

Find out how to become a case manager and work in the community services and education industries. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Case Manager is $77,400 - $111,800 annually

What does a Case Manager do?

Case managers offer guidance and support to people with a range of physical, circumstantial or mental health issues. They work closely with other support and health providers. 

Read more about the community services industry.

What are the key skills of a Case Manager?

Case managers offer support and guidance in a range of fields as well as acting as a coordinator for the support services involved in individual cases.

  • Have a working knowledge of the help and support available to people in a range of situations
  • Work closely with a number of support and health providers to ensure access to the required level of support
  • Create and work with treatment plans to support recovery and improvement
  • Manage and organise a multiple client caseload
  • Organise meetings, prepare funding submissions and keep accurate records
  • Ensure compliance with relevant statutory requirements

How to become a Case Manager 

While there are no mandatory requirements to become a Case Manager, you may benefit from studying a community services qualification specialising in case management.

We recommend studying a CHC521015 - Diploma of Community Services (Case Management) as this qualification will give you the skills to carry out your responsibilities as a Case Manager. 

Quick facts

Working as a case manager will give you the opportunity to utilise your excellent communication skills both with clients and outside agencies.

Employment for Case Managers is set to grow in the next five years. From 30,700 in 2020 to 36,200 by 2025. 

  • Average Hours Worked
    44 full-time hours per week vs. all jobs average of 44 hours
  • Main Industries
    Community services and education
  • Job Growth
    Expected to grow in the next five years. From 30,700 in 2020 to 36,200 by 2025.

* All information on this page has been complied using figures from and the Australian Government's - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the skills you need by studying the courses below.

Enquire now

Start your next course with Upskilled. Enter your details in the form below.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.