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BSB30120
Certificate III in Business
If you’re looking for an entry-level role that has a core focus in business administration, this nationally-recognised course can help you develop the skills needed to get ahead.

You will learn the essential skills and knowledge needed to carry out a range of administrative and clerical tasks, which may help you pursue career pathways in office administration or similar
 
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Study mode online
Enrol anytime
Nationally recognised
Average 12-18 months
13 units of competency
Flexible payments available

Course Summary

Duration
Average 12-18 months
Units
13 units of competency
If you're keen to secure a role in business administration but find that you're needing the latest skills and knowledge, the BSB30120 - Certificate III in Business (Release 2) is a qualification that's a great starting point in helping you build confidence when undertaking routine and operational tasks.

This course is also a great stepping stone if you want to pursue an entry-level role that has a core focus in business administration.

From learning how to effectively communicate with others to organising business meetings, this nationally-recognised qualification can give you a variety of business skills needed to meet a range of competencies in clerical and administrative work.


What you'll learn

This qualification comprises units that will teach the skills and knowledge needed to carry out a range of administrative and clerical tasks, which may help you pursue career pathways in office administration or similar.

You will also get the opportunity to be trained in different areas of business like maintaing workplace safety and participating in sustainable work practices.

In this course, you'll learn to:

  • Support personal wellbeing in the workplace
  • Articulate, present and debate ideas
  • Engage in workplace communication
  • Use inclusive work practices

Other personal skills you may learn along the way include:

  • Critical thinking skills
  • Complex problem-solving
  • Communication skills
  • Collaborating with others


Interested in business administration? Here is a course you may be interested in: 

Work in a simulated workplace

By studying with Upskilled, you'll get the opportunity to undertake tasks and/or assessments that are related to a workplace environment.

With online learning, we want you to develop some "work-ready" skills that complement well with the theory components of your course.

A simulated workplace allows you to undertake practical assessments that help you put your skills into practice. The simulated workplace can be accessed through our customised learning platform, MyUpskilled.
 

Inclusions
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Team
  • Specialist trainers
  • Online tutorials
  • Video content access via:
Free student membership with AIOP


Upskilled students who enrol in either a certificate or diploma-level qualification in business administration or business operations will receive a 12-month complimentary student membership with the Australian Institute of Office Professionals (AIOP)

The AIOP is a national association exclusive to administrative professionals across Australia. One of the key focuses of AIOP is to accelerate the professional development of those in the business community, ensuring that they have access to opportunities that can help them be active in their learning. Examples of professionals they support include:
  • Executive Assistants
  • Personal Assistants
  • Office Administrators
  • Administrators
  • Virtual Assistants
There are plenty of benefits that come with an AIOP student membership. These include:
  • Networking and professional development events: You'll have the opportunity to access networking events at a discounted rate to help build professional connections in the business industry. For example, registration fees will be discounted for selected conferences and AIOP events.
  • Enhancement of profession: You'll gain access to use post-nominal letters as a way to display your credentials as a business professional.
  • A boost to your resume and career prospects: Displaying your AIOP student membership on your resume can help expand your career opportunities and provide recognition of your professional commitment towards prospective employers.
  • Committee participation: You'll have the chance to participate in selected committees affiliated with AIOP. This can give you the platform to share your ideas and hone your skills in collaboration and leadership with others.
  • Continued learning: Being a student member of AIOP means you'll have opportunities to further your education and continue building your skills through workshops and webinars.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.

After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be assigned to assess your eligibility for RPL and/or CT.
 
Assessment
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.

Course Detail

This qualification will suit you if you have a strong interest in a career in business administration but have limited experience in the field. You may be someone who has completed Year 10 and want to undertake a role where you can have the opportunity to gain a variety of useful business skills. You could also be in the following job roles and are looking to upskill:

  • Accounts Clerk
  • Accounts Payable Clerk
  • General Clerk
  • Junior Personal Assistant
  • Office Assistant
  • Receptionist
  • Word Processor.

Upon completion of this course, the career pathways you choose to pursue may involve carrying out a range of routine procedural, clerical, administrative or operational tasks, as well as providing technical advice and support to a team.

This course will have you exploring the use of digital technologies, applying critical thinking skills and undertaking project work, which are all relevant to business administration.
 

About Self-Paced Learning

Upskilled wants to ensure that you get the best online learning experience, which is why we offer flexible and self-paced courses to suit your needs.

While online learning provides you with the flexibility of managing both your personal and work schedule, it's important to have a consistent approach so you don't fall behind.

We want to help you succeed, which is why all the courses delivered through Upskilled come with a training plan to help you stay on track.

On average, Upskilled students take approximately 13 months to finish a course.

Simply put, the more hours you dedicate to your course, the closer you'll be to the finish line.
 

How many hours per week should I dedicate to my course?

We recommend spending at least 15-23 hours per week of study in order to stay on track with your studies. If you wish to complete your course in 12 months it would be approx 18 hours per week, Based on 15 hrs, it may take you up to 18 months to complete a certificate-level qualification.

How quickly you finish a course is also dependent on your existing skills and experience.

This is simply a guide to help you better understand how many hours you ideally need to spend on your studies. We understand that everyone approaches learning differently, but rest assured, you'll still have a great level of control in your learning.
 

Course Structure

To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
  • BSBPEF201
    Support personal wellbeing in the workplace

    This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively. The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.

  • BSBSUS211
    Participate in sustainable work practices

    This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

  • BSBWHS311
    Assist with maintaining workplace safety

    This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team. The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.

  • BSBTWK301
    Use inclusive work practices

    This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work. The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

  • BSBXCM301
    Engage in workplace communication

    This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

  • BSBCRT311
    Apply critical thinking skills in a team environment

    This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.

  • BSBPEF402
    Develop personal work priorities

    This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance. The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

  • BSBOPS405
    Organise business meetings

    This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. The unit applies to those employed in a range of work environments who are required to organise a variety of business meetings. They may provide administrative support within an enterprise or have responsibility for these tasks in the context of a particular team, workgroup or project.

  • BSBTEC404
    Use digital technologies to collaborate in a work environment

    This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively. The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

  • BSBTEC201
    Use business software applications

    This unit describes the skills and knowledge required to select and use software and organise electronic information and data. The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

  • BSBTEC202
    Use digital technologies to communicate in a work environment

    This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms. The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

  • BSBOPS302
    Identify business risk

    This unit describes the skills and knowledge required to contribute to business operations through the identification of business risk. It involves identifying business risks, as well as supporting managers and supervisors in mitigating risk.

  • BSBOPS304
    Deliver and monitor a service to customers

    This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

Completion Certificate

You will gain individual certificates after completing each course

Entry requirements

Start date

Upskilled always want to ensure that our students are enrolled in the right course for them.

These entry requirements are here as a guide and it's always best to talk to one of our Education Consultants, as they're trained to ensure that you're enrolled in a course that aligns with your career goals.

As a guide, entrants to this program may:

  • have completed year 10, or equivalent
OR
  • a qualification at Certificate II level or higher, or
OR
  • 2 years of relevant industry experience in a role that requires the use of written documentation and communication
OR
  • complete a course/suitability interview.


You'll also need to be at least 18 years at the time of admission.

If you're under 18, please speak with our Education Consultants to find out about your eligibility.


*Additional eligibility criteria may be applicable and affected by other factors and personal circumstances. Please speak with our Education Consultants to confirm your eligibility for this course.

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate III in Business

Major schemes include:

Check your eligibility

An Upskilled education consultant will contact you within 48 hours

Educators

Upskilled has a passionate team of trainers in the business faculty who are highly skilled in the areas of study we offer. Our trainers have qualifications and work experience that allows them to deliver training to help you achieve job-ready skills needed to make your next career move.

The business faculty offers additional support to students undertaking courses, giving you the opportunity to build rapport with your trainers. 

Trainers facilitate 'Ask Me Anything' sessions over Zoom where you can ask them questions about your assessments, offering you more guidance and support. This gives you a chance to virtually collaborate with other students as well. 

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the BSB30120 - Certificate III in Business. Send us an enquiry and we'll get in touch.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study BSB30120 - Certificate III in Business. Submit your details and simply click 'Download'.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study . Submit your details and simply click 'Download'.

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