up to 20% off in December - merry xmas! Contact us today 1300 009 924
BSB30115
Certificate III in

Business

Download cCourse pack Enquire now
Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
12 units

Summary

In partnership with
Get your foot in the door of a solid business career with this comprehensive, entry-level qualification that is nationally recognised. You could use this qualification to gain the skills you’ll need for any number of office roles; from business administration, to managing an office and more. With a modern workplace outlook, this certificate will give you the confidence to start your career on the right path.
 
In partnership with
Nationally recognised
We have observed an increase in confidence and a boost in the morale of our employees after they commenced training with Upskilled.
Raman Badekar
, Regional Workplace Trainer
Read the full testimonial

Detail

Get all the essential office basics you’ll need for your business career. Learn about WHS legislation in the workplace, customer service and complaints, and how to instil effective workplace relationships. Then, get real, working skills in many office competencies, such as planning, document creation, communication and managing workplace priorities. Make sure your resume stands out from the pack and equip yourself with the core skills you’ll need to succeed in any office or business.
 
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    There are no formal entry requirements.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.
  • BSBWHS302
    Apply knowledge of WHS legislation in the workplace

    This unit describes the performance outcomes, skills and knowledge required to understand work health and safety (WHS) Acts, regulations and codes of practice, and to contribute to actions to achieve compliance with WHS legislation in the workplace.

  • BSBCUS301
    Deliver and monitor a service to customers

    This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.

  • BSBINN301
    Promote innovation in a team environment

    This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

  • BSBPRO301
    Recommend products and services

    This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

  • BSBWOR301
    Organise personal work priorities and development

    This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

  • BSBWRT301
    Write simple documents

    This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

  • BSBDIV301
    Work effectively with diversity

    This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

  • BSBITU303
    Design and produce text documents

    This unit describes the performance outcomes, skills and knowledge required to design and develop predominantly text based documents using advanced features of word processing software.

  • BSBCMM301
    Process customer complaints

    This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.

  • BSBITU203
    Communicate electronically

    This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging. It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility. No licensing, legislative or certification requirements apply to this unit at the time of publication.

  • BSBFLM312
    Contribute to team effectiveness

    This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

  • BSBFLM303
    Contribute to effective workplace relationships

    This unit describes the performance outcomes, skills and knowledge required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation

Show all subjects

Educators

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Certificate III in Business (BSB30115). Send us an enquiry and we'll get in touch.

Download course pack

Want to know all about this course? Get our course brochure to discover what it's like to study Certificate III in Business (BSB30115). Submit your details and simply click 'Download'.

Enquire now

Start your next course with Upskilled. Enter your details in the form below.