Online training - access your course anytime, anywhere! Call us on 1300 009 924
Course guide
Enquire now
Certificate III in


Enquire now Download cCourse guide
Study mode online
Enrol anytime
Nationally recognised
Average 12-18 months
Upfront 15% off $2,510 (RRP $2,950)
13 units of competency
Flexible payments available
Government funding available


If you're keen to secure a role in business administration but find that you're needing the latest skills and knowledge, the BSB30120 - Certificate III in Business (Release 2) is a qualification that's a great starting point in helping you build confidence when undertaking routine and operational tasks.

This course is also a great stepping stone if you want to pursue an entry-level role that has a core focus in business administration.

From learning how to effectively communicate with others to organising business meetings, this nationally-recognised qualification can give you a variety of business skills needed to meet a range of competencies in clerical and administrative work.

What you'll learn

This qualification comprises units that will teach the skills and knowledge needed to carry out a range of administrative and clerical tasks, which may help you pursue career pathways in office administration or similar.

You will also get the opportunity to be trained in different areas of business like maintaing workplace safety and participating in sustainable work practices.

In this course, you'll learn to:

  • Support personal wellbeing in the workplace
  • Articulate, present and debate ideas
  • Engage in workplace communication
  • Use inclusive work practices

Other personal skills you may learn along the way include:

  • Critical thinking skills
  • Complex problem-solving
  • Communication skills
  • Collaborating with others

Interested in business administration? Here is a course you may be interested in: 

Why choose Upskilled?

Dedicated student support
Achieve your goals with the help of our friendly student support team and dedicated trainers.
Flexible payments options
Choose from one of our multiple payment plans designed to suit your needs.
24/7 access to online courses
Our online courses mean you can study anytime, anywhere. Adjust your study schedule to a time that suits you best.
Nationally Recognised Training
This is a Nationally Recognised Training and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
Unlimited access to LinkedIn Learning
Enjoy unlimited access to over 16,000 online resources on LinkedIn Learning, taught by real-world industry experts in creative, technology, and business skills.
Upskilled listens to you
We care about your education journey and what it means to your future. That's why we think we have the best educational consultants in the industry. We listen because we care about your goals.
*The reviews on this page are not specific to this course.


Average 12-18 months
13 units of competency

This qualification will suit you if you have a strong interest in a career in business administration but have limited experience in the field. You may be someone who has completed Year 10 and want to undertake a role where you can have the opportunity to gain a variety of useful business skills. You could also be in the following job roles and are looking to upskill:

  • Accounts Clerk
  • Accounts Payable Clerk
  • General Clerk
  • Junior Personal Assistant
  • Office Assistant
  • Receptionist
  • Word Processor.

Upon completion of this course, the career pathways you choose to pursue may involve carrying out a range of routine procedural, clerical, administrative or operational tasks, as well as providing technical advice and support to a team.

This course will have you exploring the use of digital technologies, applying critical thinking skills and undertaking project work, which are all relevant to business administration.

About Self-Paced Learning

Upskilled wants to ensure that you get the best online learning experience, which is why we offer flexible and self-paced courses to suit your needs.

While online learning provides you with the flexibility of managing both your personal and work schedule, it's important to have a consistent approach so you don't fall behind.

We want to help you succeed, which is why all the courses delivered through Upskilled come with a training plan to help you stay on track.

On average, Upskilled students take approximately 13 months to finish a course.

Simply put, the more hours you dedicate to your course, the closer you'll be to the finish line.

How many hours per week should I dedicate to my course?

We recommend spending at least 15-23 hours per week of study in order to stay on track with your studies. If you wish to complete your course in 12 months it would be approx 18 hours per week, Based on 15 hrs, it may take you up to 18 months to complete a certificate-level qualification.

How quickly you finish a course is also dependent on your existing skills and experience.

This is simply a guide to help you better understand how many hours you ideally need to spend on your studies. We understand that everyone approaches learning differently, but rest assured, you'll still have a great level of control in your learning.

Work in a simulated workplace

By studying with Upskilled, you'll get the opportunity to undertake tasks and/or assessments that are related to a workplace environment.

With online learning, we want you to develop some "work-ready" skills that complement well with the theory components of your course.

A simulated workplace allows you to undertake practical assessments that help you put your skills into practice. The simulated workplace can be accessed through our customised learning platform, MyUpskilled.

By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Team
  • Specialist trainers
  • Online tutorials
  • Video content access via:
Show Off Your Achievements with Upskilled Digital Credentials!
Students who successfully complete their qualification receive a digital badge from Upskilled to display on LinkedIn and other social media platforms, your resume and more. Our sharable badges are portable, verifiable credentials that validate your knowledge, skills and experience in the area of your studies.

Since you worked hard to earn it - why not show everyone your accomplishments?
Free student membership with AIOP

Upskilled students who enrol in either a certificate or diploma-level qualification in business administration or business operations will receive a 12-month complimentary student membership with the Australian Institute of Office Professionals (AIOP)

The AIOP is a national association exclusive to administrative professionals across Australia. One of the key focuses of AIOP is to accelerate the professional development of those in the business community, ensuring that they have access to opportunities that can help them be active in their learning. Examples of professionals they support include:
  • Executive Assistants
  • Personal Assistants
  • Office Administrators
  • Administrators
  • Virtual Assistants
There are plenty of benefits that come with an AIOP student membership. These include:
  • Networking and professional development events: You'll have the opportunity to access networking events at a discounted rate to help build professional connections in the business industry. For example, registration fees will be discounted for selected conferences and AIOP events.
  • Enhancement of profession: You'll gain access to use post-nominal letters as a way to display your credentials as a business professional.
  • A boost to your resume and career prospects: Displaying your AIOP student membership on your resume can help expand your career opportunities and provide recognition of your professional commitment towards prospective employers.
  • Committee participation: You'll have the chance to participate in selected committees affiliated with AIOP. This can give you the platform to share your ideas and hone your skills in collaboration and leadership with others.
  • Continued learning: Being a student member of AIOP means you'll have opportunities to further your education and continue building your skills through workshops and webinars.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.

After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be assigned to assess your eligibility for RPL and/or CT.
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.


To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
Support personal wellbeing in the workplace

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively. The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.

Participate in sustainable work practices

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

Assist with maintaining workplace safety

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team. The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.

Use inclusive work practices

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work. The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

Engage in workplace communication

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

Apply critical thinking skills in a team environment

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.

Develop personal work priorities

This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance. The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

Organise business meetings

This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. The unit applies to those employed in a range of work environments who are required to organise a variety of business meetings. They may provide administrative support within an enterprise or have responsibility for these tasks in the context of a particular team, workgroup or project.

Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively. The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

Use business software applications

This unit describes the skills and knowledge required to select and use software and organise electronic information and data. The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

Use digital technologies to communicate in a work environment

This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms. The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

Identify business risk

This unit describes the skills and knowledge required to contribute to business operations through the identification of business risk. It involves identifying business risks, as well as supporting managers and supervisors in mitigating risk.

Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.


Upskilled has a passionate team of trainers in the business faculty who are highly skilled in the areas of study we offer. Our trainers have qualifications and work experience that allows them to deliver training to help you achieve job-ready skills needed to make your next career move.

The business faculty offers additional support to students undertaking courses, giving you the opportunity to build rapport with your trainers. 

Trainers facilitate 'Ask Me Anything' sessions over Zoom where you can ask them questions about your assessments, offering you more guidance and support. This gives you a chance to virtually collaborate with other students as well. 

Entry requirements

Start date
Enrol anytime

Upskilled always want to ensure that our students are enrolled in the right course for them.

These entry requirements are here as a guide and it's always best to talk to one of our Education Consultants, as they're trained to ensure that you're enrolled in a course that aligns with your career goals.

As a guide, entrants to this program may:

  • have completed year 10, or equivalent
  • a qualification at Certificate II level or higher, or
  • 2 years of relevant industry experience in a role that requires the use of written documentation and communication
  • complete a course/suitability interview.

You'll also need to be at least 18 years at the time of admission.

If you're under 18, please speak with our Education Consultants to find out about your eligibility.

*Additional eligibility criteria may be applicable and affected by other factors and personal circumstances. Please speak with our Education Consultants to confirm your eligibility for this course.

Flexible payment options

Upskilled offers flexible payment options for students. Enquire now for more information on payment methods.

  • Pay upfront & save


    RRP $2,950

    When you pay upfront,
    you receive a 15% discount
    on your course fees.

    Enquire now
  • Spread the cost


    Weekly over 26 fortnights*

    Ask about our flexible 
    Payment Plans
    Fortnightly* or Monthly

    Call us to find out more.
    Terms & Conditions Apply
    Enquire now
  • Explore subsidies

    This course may be eligible for Government funding.

    Complete our online government funding eligibility form to find out if you qualify.

    Check your eligibility
*The reviews on this page are not specific to this course.

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate III in Business

Major schemes include:

Check your eligibility

An Upskilled education consultant will contact you within 48 hours


What can I learn from a business course?

The BSB30120 - Certificate III in Business is an ideal course if you want to work in business administration and want the latest skills and knowledge for the industry. If you desire to work as an office administrator or personal assistant, this nationally-recognised qualification can teach you how to:

  • Organise business meetings
  • Collaborate in a work environment using digital technologies
  • Provide excellent customer service 
  • Maintain workplace safety 
  • Support personal wellbeing in the workplace

This business course can also help you further develop your transferable skills in critical thinking, problem-solving and communication, which are all important when navigating the business administration sector.

Looking for more business online courses? We have plenty of online business courses to choose from that can equip you with the latest knowledge and skills in work health and safety, HR, project management and business administration. 

Below are some examples of what we offer: 

​How long does it take to complete a business course?

The course duration for the BSB30120 - Certificate III in Business is up to 12 months. 

Depending on your existing skills and experience, you may be able to accelerate your studies and finish the course much earlier than the expected time frame. 

Since the course is delivered online, you'll have more flexibility when it comes to approaching your studies as you can do your studies outside of your respective work hours and balance your ongoing personal commitments. If you want to get some core business skills up your belt, we also have the following online short courses available in business:

  • Short course: Introduction to Leadership & Management
  • Short course: Introduction to Project Management
  • Short Course in Advanced Leadership and Management 

What are the benefits of obtaining a BSB30120 - Certificate III in Business?

If you're someone that wants to have a good grasp in key business administration concepts and want to pursue a career as an Office Administrator and Personal Assistant, then working towards a BSB30120 - Certificate III in Business may be a qualification you need to make the first steps in getting your foot in the door.

There are many benefits that come with studying this online business course with Upskilled, and these include:

  • Being a nationally-recognised qualification: This course is nationally-recognised in Australia, meaning that if you're looking for a job and a potential employer sees that you've obtained this certificate through Upskilled, this gives them an indication that your qualification is quality-assured.
  • Free student membership: When you enrol in this course, you'll be eligible for a free student membership with the Australian Institute of Office Professionals (AIOP). With this membership, you'll have access to networking and professional development events and have the opportunity to join the professional committee. Having this will give you a head start as an office administrative professional.
  • Improved job outcomes: One of the benefits of taking up further study is improving your employment situation and this course can be a great starting point if you want to work as a professional in the business administration sector. This online course can help you secure roles as a Personal Assistant and Office Administrator.

How to enrol in a business course?

To enrol in the BSB30120 - Certificate III in Business, you must first decide if this is the course for you and if it will help you achieve your desired career outcomes. By doing so, you give yourself the opportunity to reflect on your existing career goals and understand how a nationally-recognised qualification can help improve your work life.

Once you're ready, you'll need to submit an enquiry form via our website. You'll be required to provide information, including your name, best contact number and email address. 

You'll also need to answer, What best describes you?, which gives us the opportunity to get an insight on what your intended career goal is. This gives our education consultants an understanding of where you're at in terms of your career, having a more curated consultation to ensure that this qualification is relevant to you.

You may be looking to:

  • Change careers
  • Upgrade your skills 
  • Pursue a promotion at work
  • Return to work
  • Start your first career

After you submit your course enquiry, one of our education consultants will be in touch with you within 48 hours. During the consultation, you'll have the opportunity to ask questions regarding payment options, course eligibility and the career outcomes that are possible to achieve if you complete the BSB30120 - Certificate III in Business.

Once you're ready to enrol, your education consultant will then send through an enrolment form via email.

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the BSB30120 - Certificate III in Business. Send us an enquiry and we'll get in touch.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study BSB30120 - Certificate III in Business. Submit your details and simply click 'Download'.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study . Submit your details and simply click 'Download'.

Invalid widget name.

Enquire now

Start your next course with Upskilled. Enter your details in the form below.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Government Funding & Incentive Enquiry

To find out what types of Government funding incentives might be available to you, please complete the form below.

Your Information


Funding information

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.