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BSB42015
Certificate IV in

Leadership and Management

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
12 units

Summary

In partnership with
If you are a supervisor, team leader or manager; or if you’re seeking a promotion or career as one, then the Certificate IV in Leadership and Management will give you the specialised skills to lead and manage others. Leadership skills are essential to many roles, and the need for managerial skills increases as people move through their careers. This online course will give you the real workplace skills you need in a flexible, comprehensive format.
In partnership with
Nationally recognised
I now believe that I have the ability to become an outstanding manager, a respectable leader and even a lucrative small business owner.
Sophie Jayne Hussey
, Head Propagator
Read the full testimonial

Detail

Become a leader and a manager of others, and inspire your team. This certificate will teach you to lead effective workplace relationships, and improve your core communication skills. Learn to address customer needs and develop work priorities. The qualification goes into specific detail about identifying risk, WHS, risk management and how to implement operational plans. Make yourself indispensable with this nationally recognised, comprehensive course.
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    The are no formal entry requirements for this qualification.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

    Preferred pathways for candidates considering this qualification may include:

    • Demonstrated vocational experience in a range of work environments within a leadership or management role
    • Successful completion of a Certificate III or Certificate IV in a related field of study
  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Outcomes

This qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.
  • BSBMGT402
    Implement operational plan

    This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

  • BSBLDR401
    Communicate effectively as a workplace leader

    This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up. This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments. No licensing, legislative or certification requirements apply to this unit at the time of publication.

  • BSBLDR402
    Lead effective workplace relationships

    This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others. No licensing, legislative or certification requirements apply to this unit at the time of publication.

  • BSBLDR403
    Lead team effectiveness

    This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s. No licensing, legislative or certification requirements apply to this unit at the time of publication.

  • BSBWOR404
    Develop work priorities

    This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development. This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

  • BSBCUS401
    Coordinate implementation of customer service strategies

    This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.

  • BSBCUS402
    Address customer needs

    This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period. This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions.

  • BSBMGT403
    Implement continuous improvement

    This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

  • BSBMGT401
    Show leadership in the workplace

    This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.

  • BSBMGT405
    Provide personal leadership

    This unit describes the performance outcomes, skills and knowledge required to display high levels of personal leadership and to be a role model within the work environment.

  • BSBWHS401
    Implement and monitor WHS policies, procedures and programs to meet legislative requirements

    This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements

  • BSBRSK401
    Identify risk and apply risk management processes

    This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation.

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Educators

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