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Customer Service Advisor

Find out how to become a customer service advisor and work in the sales and customer contact sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Customer Service Advisor is $55,000 - 70,000 annually

Overview

Customer service advisors are the first point of contact for customers seeking to engage or obtain advice from an organisation. They often communicate with customers via a phone call. Employment for customer service advisors to 2019 is expected to grow moderately. Employment in this large occupation grew strongly over the last five years.

Read more about the sales and customer contact industry.

Key skills

Customer service advisors usually work in call centres and respond to customer complaints, often on the phone but also via the internet and email.

  • Accurately listen to, record and respond to customer communications
  • Direct incoming customer queries to the advice or service that will best meet their needs
  • Work with order systems to solve problems and reach satisfactory conclusions
  • Work quickly and efficiently and within company guidelines
  • Communicate in a friendly and professional manner with customers and internal departments
  • Upsell products or services as appropriate

Quick facts

Working as a customer service advisor will give you the opportunity to obtain and understand important information at the same time as interacting with technology and people.

Outlook
  • Average Hours Worked
    33.1 full-time hours per week vs. all jobs average of 40 hours
    *Source
  • Main Industries
    Administrative and support services; public administration and safety; and other industries
  • Average qualification level
    25% Advanced Diploma/Diploma

* All information on this page has been complied using figures from payscale.com.au and the Australian Government's joboutlook.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the skills you need to find work as a customer service advisor by studying the business and management courses below.

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