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Customer Service Advisor

Find out how to become a customer service advisor and work in the sales and customer contact sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Customer Service Advisor is $56,100 - 78,500 annually

What does a Customer Service Advisor do?

Customer service advisors are the first point of contact for customers seeking to engage or obtain advice from an organisation. They often communicate with customers via a phone call. 

What are the key skills of a Customer Service Advisor?

Customer service advisors usually work in call centres and respond to customer complaints, often on the phone but also via the internet and email.

  • Accurately listen to, record and respond to customer communications
  • Direct incoming customer queries to the advice or service that will best meet their needs
  • Work with order systems to solve problems and reach satisfactory conclusions
  • Work quickly and efficiently and within company guidelines
  • Communicate in a friendly and professional manner with customers and internal departments
  • Upsell products or services as appropriate

How to become a Customer Service Advisor

There are no formal requirements to become a Customer Service Advisor as the role can be learnt through on-the-job training and experience. You'll also need to have excellent transferable skills such as communication, leadership, and problem-solving.

We recommend studying the BSB30120 - Certificate III in Business as this qualification provides a great overview on how you can build effective relationships with people, as well as team collaboration, which are all integral to the success of a Customer Service Advisor.
 

Quick facts

Working as a customer service advisor will give you the opportunity to obtain and understand important information at the same time as interacting with technology and people.

Employment for Customer Service Advisors is predicted to grow in the next five years, as of 2020.

Outlook
  • Average Hours Worked
    44 full-time hours per week vs. all jobs average of 44 hours
    *Source
  • Main Industries
    Administrative and support services; public administration and safety; and other industries
  • Job Growth
    Remains steady in the next five years, as of 2020.

* All information on this page has been complied using figures from au.talent.com and the Australian Government's labourmarketinsights.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

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