Customer Services Officer

What does a Customer Services Officer do?

Customer service officers are responsible for overseeing the operations of a call or contact centre; or the customer support department of a business.

What are the key skills of a Customer Services Officer?

Customer service officers require excellent telecommunication, problem-solving, and leadership skills for handling both customer and team relationships.

• Strong organisational skills for ensuring that all operational processes are running smoothly and efficiently
• Strong teamwork skills for training colleagues and providing them with feedback
• Excellent verbal and written communication for assisting with customer inquiries
• A thorough knowledge of their business and the services they provide
• Excellent problem solving skills for dealing with customer complaints
• Ability to lead, motivate, and develop staff providing customer services

How to become a Customer Services Officer

There are no specific educational requirements to become a Customer Services Officer, however, employers look favourably upon candidates who already have an existing skill set in customer service. You can typically gain work in this role through a traineeship or internship, provided that you have completed Year 10 as a minimum.

Studying a BSB30120 - Certificate III in Business can be a great study pathway if you intend on pursuing a career in Customer Service, as it can give you the skills to engage in workplace communication, as well as to effectively articulate and present ideas to people.