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Customer Services Officer

Find out how to become a customer service officer in the sales and customer contact sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Customer Services Officer is $60,500 - 79,500 annually

What does a Customer Services Officer do?

Customer service officers are responsible for overseeing the operations of a call or contact centre; or the customer support department of a business.

What are the key skills of a Customer Services Officer?

Customer service officers require excellent telecommunication, problem-solving, and leadership skills for handling both customer and team relationships.

  • Strong organisational skills for ensuring that all operational processes are running smoothly and efficiently
  • Strong teamwork skills for training colleagues and providing them with feedback
  • Excellent verbal and written communication for assisting with customer inquiries
  • A thorough knowledge of their business and the services they provide
  • Excellent problem solving skills for dealing with customer complaints
  • Ability to lead, motivate, and develop staff providing customer services

How to become a Customer Services Officer

There are no specific educational requirements to become a Customer Services Officer, however, employers look favourably upon candidates who already have an existing skill set in customer service. You can typically gain work in this role through a traineeship or internship, provided that you have completed Year 10 as a minimum.

Studying a BSB30120 - Certificate III in Business can be a great study pathway if you intend on pursuing a career in Customer Service, as it can give you the skills to engage in workplace communication, as well as to effectively articulate and present ideas to people.

Quick facts

Customer service officers can be found in most industries. Here are few quick facts on having a career as a customer service officer.

Employment for Customer Service Officers remains steady in the next five years, with 28,800 workers as of 2020.

Outlook
  • Average Hours Worked
    39 full-time hours per week vs. all jobs average of 44 hours
    *Source
  • Main Industries
    Professional, scientific and technical services and retail trade
  • Job Growth 
    Remains steady in the next five years, with 28,800 as of 2020.

* All information on this page has been complied using figures from au.talent.com and the Australian Government's labourmarketinsights.gov.au  - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

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