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Customer Services Officer

Find out how to become a customer service officer in the sales and customer contact sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Customer Services Officer is $47,400 - 60,600 annually

Overview

Customer service officers are responsible for overseeing the operations of a call or contact centre; or the customer support department of a business. Employment for this role is expected to grow very strongly to 2022, from 39,500 workers in 2017 to 46,300 by 2022. 32,000 job openings are expected over this time from workers leaving and new jobs being created.

Read more about the sales and customer contact industry.

Key skills

Customer service officers require excellent telecommunication, problem-solving, and leadership skills for handling both customer and team relationships.

  • Strong organisational skills for ensuring that all operational processes are running smoothly and efficiently
  • Strong teamwork skills for training colleagues and providing them with feedback
  • Excellent verbal and written communication for assisting with customer inquiries
  • A thorough knowledge of their business and the services they provide
  • Excellent problem solving skills for dealing with customer complaints
  • Ability to lead, motivate, and develop staff providing customer services

Quick facts

Customer service officers can be found in most industries. Here are few quick facts on having a career as a customer service officer.

Outlook
  • Average Hours Worked
    41.6 full-time hours per week vs. all jobs average of 40 hours
    *Source
  • Main Industries
    Professional, scientific and technical services and retail trade
  • Average qualification level
    20.8% Certificate III/IV

* All information on this page has been complied using figures from payscale.com.au and the Australian Government's joboutlook.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the skills you need to find work as a customer service officer by studying these sales and customer contact courses below.

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