Certificate IV in Information Technology
Nationally Recognised Qualification
Course Overview
ICT40120 – Certificate IV in Information Technology (General)
A nationally recognised qualification that builds practical, job-ready IT skills across networking, cybersecurity, programming, cloud computing, database management, and IT support.
This course is designed for people starting out in IT or looking to move into more technical roles. You'll develop hands-on experience with industry-standard tools and frameworks, along with the critical thinking and problem-solving abilities employers look for.
Graduates are prepared for roles including computer technician, IT support specialist, help desk officer, and network administrator.
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What you'll learn
This nationally recognised qualification strengthens core IT competencies and introduces specialist pathways through practical online coursework. You'll learn to:
- Provide remote help desk support and one-to-one technical instruction
- Troubleshoot applications, detect system faults, and resolve client issues
- Manage cybersecurity risks and protect personally identifiable information (PII)
- Apply programming fundamentals using Python
- Configure and evaluate cloud services with AWS or Azure
- Install and manage virtual machines using Hyper-V or VMware
- Design website layouts, build user interfaces, and style markup language documents
- Write SQL queries for relational databases
- Create technical documentation and comply with IP, copyright, privacy, and ethics regulations
Technologies Covered
Python · HTML · CSS · JavaScript · C# · XAML · SQL · AWS · Hyper-V · Microsoft Tools · Cybersecurity · Networking · SEO · Artificial Intelligence
FinTech Australia Partnership
Upskilled partners with FinTech Australia to give students direct exposure to leading fintech brands and potential job opportunities in the sector.
All technology students receive free access to Upskilled's Technology Job Portal — a platform connecting you with employers actively hiring for the skills you're building.
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Career Outcomes
Possible Careers
Students who successfully complete this qualification may be able to pursue the following career outcomes.
Course Units
The units in this course are structured to provide balanced coverage of core ICT knowledge, technical skills, and professional capabilities.
Core ICT Foundations
These units build essential workplace, ethical, and professional skills required across the ICT industry.
- ICTICT451 Comply with IP, ethics and privacy policies in ICT environments
- ICTICT443 Work collaboratively in the ICT industry
- ICTICT441 Provide one‑to‑one instruction
- ICTICT435 Create technical documentation
- BSBCRT404 Apply advanced critical thinking to work processes
Cyber Security & Information Protection
This group of units introduces cyber security principles and the secure handling of sensitive information.
- BSBXCS404 Contribute to cyber security risk management
- BSBXCS303 Securely manage personally identifiable information and workplace information
Cloud Computing & Virtualisation
These units develop foundational cloud knowledge and practical skills in virtual environments.
- ICTCLD301 Evaluate characteristics of cloud computing solutions and services
- ICTCLD401 Configure cloud services
- ICTNWK420 Install and configure virtual machines
IT Support & Client Services
This stream focuses on user support, troubleshooting, and service delivery in ICT environments.
- ICTSAS432 Identify and resolve client ICT problems
- ICTSAS442 Provide first‑level remote help desk support
- ICTSAS443 Support operating system users and troubleshoot applications
Programming, Databases & User Interfaces
These units introduce core programming concepts, data handling, and interface design.
- ICTPRG302 Apply introductory programming techniques
- ICTPRG431 Apply query language in relational databases
- ICTPRG437 Build a user interface
Web Design & Development
This group develops foundational skills in creating and styling web content.
- ICTWEB431 Create and style simple markup language documents
- ICTWEB432 Design website layouts
Emerging Technologies & Innovation
These units focus on innovation, future technologies, and applying new ideas in ICT environments.
- ICTICT426 Identify and evaluate emerging technologies and practices
- ICTAII401 Identify opportunities to apply artificial intelligence, machine learning and deep learning
Key Skill Areas
Throughout this course, you will develop skills across the following areas:
Technical Skills
- IT support and troubleshooting
- Operating system and application support
- Cloud services and virtual machines
- Basic programming and databases
- Web design fundamentals
- Cyber security awareness
Emerging Technology Skills
- Artificial intelligence concepts
- Machine learning and automation awareness
- Evaluating new and emerging ICT technologies
Professional & Workplace Skills
- Client communication and support
- Technical documentation
- Ethical and privacy compliance
- Critical thinking and problem‑solving
- Collaboration in ICT teams
Industry Outlook
Find out why IT is one of the hottest occupations to be in:
Salary
$75K Annual Salary
Jobs
59,200
Payment Options
Government funding
At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.
Government funding options for:
Certificate IV in Information Technology
Major schemes include:
An Upskilled education consultant will contact you within 48 hours
Studying with Upskilled
What's Included?
By choosing Upskilled's ICT40120 Certificate IV in Information Technology, you'll gain access to resources that enhance your online learning experience, making it interactive and engaging:
Our Trainers
Upskilled IT trainers are industry professionals with extensive experience and expertise, dedicated to providing practical, hands-on learning. They are committed to helping students develop the skills to succeed in the fast-paced and ever-evolving tech industry.
Hear from our past students
Completing the Certificate IV IT Web Development course with Upskilled was a great experience. Upskilled provides a straightforward training plan. Following it is key, especially if you're working full time. The course covers what you need for real-world application in IT web development.
The online platform is easy to navigate, making it simpler to follow the training plan. Quick responses from the support team help you stay on track. If you're working full time, sticking to the training plan is crucial. It helps you manage your time effectively and get the most out of the course. In a nutshell, Upskilled is a solid choice, but success depends on keeping up with the training plan, especially for those working full time.
I had a great time learning computer programming in upskilled. The support is amazing and the study aid is amazing. Trainers MD and Matthew are very helpful. Vikram who is my instructor for cloud computing is very supportive and patient. I have enjoyed every bit of my subject even the most boring ones. I recommend upskilled. It is a great learning institution that encourages a supportive and a holistic learning environment. They also make you think beyond the box. My study here enabled me to perform a lot of process improvement, and near automation of some of the most important process we do at our work. I only wish upskilled offers gaming development and gaming art in their future courses as i am leaning to those specialties. But overall, the study is definitely worth it. Do it now. Start your year and build something your future self would thank you. I know i did. I mean thanking myself. Not you.
I am incredibly impressed with the quality of the program. The course is well-structured, covering a wide range of topics from fundamental IT concepts to advanced topics like cloud computing, cybersecurity, and ICT support etc. Thankful to Matthew Roderick sir who was my program trainer. He is very kind and knowledgeable, approachable, always ready to clarify doubts and provide practical insights. The blend of theoretical lessons and hands-on exercises ensured that I could apply what I learned in real-world scenarios.
Overall, this course exceeded my expectations, equipping me with the technical expertise and problem-solving skills necessary for a career in IT. I would highly recommend it to anyone looking to enhance their knowledge and take their IT skills to the next level.
How to enrol
What you need to know
Entry Requirements
There are no formal entry requirements for the ICT40120 - Certificate IV in Information Technology course. To ensure you get the most out of your training, the following process applies:
Recommended Skills and Resources:
- English literacy and numeracy skills at a Year 10 level.
- Access to a modern computer with high-speed internet.
- Access to a device with audio/video recording capabilities.
- Basic computing skills, including video creation and uploading.
Self-Paced Learning and Course Duration
Upskilled's flexible, self-paced courses let you balance personal and work schedules. With a training plan to keep you on track, most students complete the course in 12-18 months, but motivated learners can finish faster. Speak with an Education Consultant to discuss your study and completion goals.
Assessment
The ICT40120 Certificate IV in Information Technology online course includes research-based assessments where you'll answer questions based on covered concepts. You'll also work on scenario-based projects and build a portfolio of digital assets (photography, audio, video, text) to showcase your skills when applying for jobs.
Work in a Simulated Workplace
Gain practical experience by working on real-world tasks in a simulated ICT workplace. Access this environment through our MyUpskilled platform and develop job-ready skills while completing online assessment tasks.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) with supporting evidence of prior education or work experience. This can reduce your study load or course duration. Speak with your Education Consultant before enrolment for details, or download the application from MyUpskilled after enrolment. A trainer will assess your eligibility.
Dedicated IT Trainers
Our IT trainers are dedicated professionals with the skills and knowledge to keep you updated on the latest industry trends. They offer qualifications in web development, cybersecurity, and networking, providing the guidance you need to succeed in IT.
The IT faculty fosters a supportive learning environment with 'Ask Me Anything' Zoom sessions, where you can receive guidance and collaborate with fellow students.
FAQs
The Certificate IV in Information Technology is a nationally recognised qualification in Australia that provides intermediate-level skills and knowledge for a career in the IT industry. It covers areas such as networking, programming, cyber security, and technical support. This course is ideal for those looking to build on basic IT skills or start a specialised career path. Graduates can pursue roles like IT support technician, help desk officer, or junior network administrator, or continue to further study such as a Diploma or university degree.
Choosing a career in Information Technology can be the launchpad to starting a pathway in tech. With many specialisations to choose from, you'll be able to explore different interests before deciding whether you want to be in a specialist or generalist type of role.
No matter what you decide, there are several benefits that comes with choosing a career in Information Technology including:
- You'll be in a career that pays well. IT professionals generally get paid well as the more experienced you are, the higher the salary.
- Information Technology is a respected profession, with digital skills being in-demand.
- The variety of work available. If you're entering the Information Technology field, you're not only subject to a technician or help desk support role. You can also pursue a variety of roles that specialise in a specific skill set such as cyber security, programming or systems administration.
- Your Name
- Best Phone Number
- Email Address
- I'm starting my career
- I'm looking to change careers
- I'm returning to work
- I'm looking for a promotion
- I want to expand my skill set
During the consultation, you'll be able to ask questions regarding payment options, learning content and what career outcomes you can pursue if you complete your studies.
The benefits of studying the ICT40120 - Certificate IV in Information Technology is a broad qualification that will provide you with an overview in some key areas of tech including programming, web development and cyber security. This is an ideal course to study if you're looking to pursue the career pathways of computer technician or help desk officer.
There are plenty of other benefits that come with studying the ICT40120 - Certificate IV in Information Technology including:
- Having access to the Amazon Web Services (AWS) Academy Cloud Foundations. This is additional learning content included in this course where you'll have the opportunity to build knowledge and skills around IT services and setting up AWS-focused projects.
- You'll learn some valuable transferable skills including problem-solving, communication and collaboration.
- This course is delivered online, which can help you balance your work and personal priorities without disruption.