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ICT40120
Certificate IV in

Information Technology (Systems Administration Support)

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Summary

Looking to hone your skills in IT and network support? Learn all you need to know on troubleshooting practices, help desk support and customer service through our ICT40120 - Certificate IV in Information Technology (Systems Administration Support).

Through both technical IT subjects and broad business concepts, you'll be well-equipped to pursue roles in systems administration and client assistance.

Estimated Start Date 18th Jan 2021

Interested in another specialisation? Check out our other Information Technology courses below
:

ICT40120 Certificate IV In Information Technology (Systems Administration Support)
ICT40120 Certificate IV in Information Technology (Programming)
ICT40120 Certificate IV in Information Technology (Web Development)

Why choose Upskilled?

Dedicated student
support
Achieve your goals with the help of our friendly student support team and dedicated trainers.
Flexible payments
options
Choose from one of our multiple payment plans designed to suit your needs.
24/7 access to
online courses
Our online courses mean you can study anytime, anywhere. Adjust your study schedule to a time that suits you best.
LinkedIn Learning
Nationally recognised
qualifications
This is a Nationally Recognised and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
LinkedIn Learning
Unlimited access
to LinkedIn Learning
Enjoy unlimited access to over 16,000 online resources on LinkedIn Learning, taught by real-world industry experts in creative, technology, and business skills.
Unlimited access
to PluralSight
Gain access to THE technology skills platform with over 7000+ expert-led, online courses for web development, IT training and more.
*The reviews on this page are not specific to this course.

Detail

Duration
18 months
Units
20
If you've got a knack for customer service, solving complex problems, and paying sharp attention to detail - this tech course is for you. You'll gain the hands-on training you need to troubleshoot, configure, and maintain hardware and software; resolve client issues, support various IT projects and assist with policy development.
Course structure

This qualification is comprised of units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:

  • Advise, instruct, and assist IT clients
  • Identify and resolve system or client problems
  • Troubleshoot and configure hardware or software systems
  • Support small-scale IT projects
  • Evaluate and maintain current IT systems


Other personal skills you may learn along the way include:

  • Problem-solving and analysis
  • Crtiical thinking skills
  • Strong collaborative skills
  • Customer service and building client relationships
Work in a simulated workplace
In order to feel "work-ready" in the ICT industry, Upskilled ensures that you're working on real world scenarios.

By offering a simulated workplace, you'll get the chance to work on tasks that are commonly done in an ICT work environment. You'll have access to the simulated workplace via our customised learning platform, MyUpskilled. The aim of working in the simulated workplace is to set a context to the assessment tasks you would be required to complete.

 

Inclusions
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Services
  • Dedicated trainer
  • Online tutorials
  • Video content access to:
  • Pluralsight
  • LinkedIn Learning
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. After enrolment, you will need to contact Student Support so they can arrange a dedicated trainer to assess your eligibility for either RPL or CT.
Assessment
You will be assessed through one or all of the following: summative or formative assignments, portfolio-based projects, written reports, role-playing scenarios, or knowledge tests. This is an opportunity to put your learned theory to practice, to exercise your research skills, and manage your own independent projects.

Subjects

To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
BSBCRT404
Apply advanced critical thinking to work processes

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation.

This unit applies to individuals who evaluate processes, products and services that may be proposed or already existing. This unit applies to individuals who are typically responsible for developing work processes, products and services that may be proposed or already existing.

BSBXCS404
Contribute to cyber security risk management

This unit describes the skills and knowledge required to contribute to cyber security risk management, which includes assisting in developing and managing associated risk management strategies.

It applies to those working in a broad range of industries and job roles who work alongside technical experts to develop cyber security risk-management strategies.

ICTICT426
Identify and evaluate emerging technologies and practices

This unit describes the skills and knowledge required to identify emerging technologies and practices in the ICT sector and evaluate their potential impact on organisational practices.

It applies to individuals who work across a wide range of information technology (IT) areas, including technical support, network administration, web technologies, software applications and digital media technologies.

ICTICT443
Work collaboratively in the ICT industry

This unit describes the skills required to work collaboratively in virtual Information and Communications (ICT) team environments to achieve organisational objectives. It includes contributing to performance and capability within teams, participating in team activities, exchanging knowledge and skills and providing support to team members.

It applies to all individuals who work in teams that utilise multiple technologies to complete a collective task.

ICTICT451
Comply with IP, ethics and privacy policies in ICT environments

This unit describes the skills and knowledge required to comply with the protection and lawful use of intellectual property (IP) and to implement relevant organisational ethics and privacy policies.

It applies to individuals who are required to use IP owned by other persons and organisations, and to support organisations and stakeholders with the compliance of organisational ethics, and privacy policies.

ICTPRG302
Apply introductory programming techniques

This unit describes the skills and knowledge required to create simple applications through introductory programming techniques.

It applies to those who have responsibility for creating applications and includes applying language syntax, control structures to create code, using programming standards, testing and debugging.

ICTSAS432
Identify and resolve client ICT problems

This unit describes the skills and knowledge required to identify, record, prioritise and resolve client Information and Communications Technology (ICT) support activities and escalate as required.

It applies to experienced individuals who use specialised and technical knowledge to take responsibility in providing client-based ICT support to end users in an office or working environment.

ICTICT445
Connect and configure devices and hardware components

This unit describes the skills and knowledge required to install and configure devices and hardware components including mobile devices.

It applies to individuals who use a range of technical skills to configure and connect a device to other devices and maintain system components in a home or workplace environment.

ICTSAS436
Evaluate ICT system status

This unit describes skills and knowledge required to evaluate the status of a running system, covering both hardware and software aspects to determine system performance and reliability while Information and Communications Technology (ICT) system is still in an operational state.

It applies to individuals who apply specialised and technical knowledge and a systematic approach to assessing and evaluating ICT systems prior to problem resolution or upgrades.

ICTSAS438
Implement maintenance procedures

This unit describes the skills and knowledge required to improve existing organisational maintenance procedures to keep equipment and software operating effectively.

It applies to individuals who use technical and specialised knowledge and apply a systematic approach to maintaining computer equipment in an organisation.

ICTSAS441
Support ICT system software

This unit describes the skills and knowledge required to support Information and Communications Technology (ICT) system software through the management of ICT system files, management of ICT system security, ICT system backups and ICT system restores.

It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining operating systems.

ICTSAS442
Provide first-level remote help desk support

This unit describes the skills and knowledge required to resolve first-level user support issues and change requests remotely for a range of Information and Communications Technology (ICT) systems.

It applies to experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using required knowledge to provide assistance and remote help desk support to clients.

ICTSAS443
Support operating system users and troubleshoot applications

This unit describes the skills and knowledge required to support users who run operating systems (OS) in a corporate or home environment and to troubleshoot applications on a range of Information and Communications Technology (ICT) devices.

It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.

ICTICT441
Provide one-to-one instruction

This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use.

It applies to individuals who are competent in a wide range of general Information and Communications Technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.

ICTSAS433
Update ICT client support procedures and assist with policy development

This unit describes skills and knowledge required to formulate and update Information and Communications Technology (ICT) client support procedures to be included within organisational policy.

It applies to experienced individuals who work under supervision and have a level of responsibility to ensure client policy development is completed to quality standards and requirements.

ICTSAS446
Fault find and troubleshoot ICT equipment, hardware and software problems

This unit describes the skills and knowledge required to troubleshoot Information and Communications Technology (ICT) equipment, hardware and software problems and apply systematic processes to fault finding across a wide range of ICT disciplines.

It applies to individuals who, whilst working under minimal supervision and with a level of expertise, apply a systematic approach to finding faults, troubleshooting problems and solving issues in a wide range of ICT disciplines in a small or large helpdesk environment.

ICTCYS402
Identify and confirm cyber security incidents

This unit describes the skills and knowledge required to identify, confirm and report cyber security incidents in an organisation.

It applies to individuals who work in information technology security, and gather logs from systems, networks and applications to identify the occurrence of incidents in any business environment.

ICTCYS407
Gather, analyse and interpret threat data

This unit describes the skills and knowledge required to gather data from various sources, analyse, and interpret information for threats, inconsistencies and discrepancies.

It applies to individuals who work in information technology security, including network and security specialists, and gather logs from devices, check abnormalities and respond accordingly. These individuals are responsible for supporting and preventing cyber threats attacking data in all business functions and in any industry context.

ICTICT435
Create technical documentation

This unit describes the skills and knowledge required to create technical documentation that is clear and understandable for the target audience and both easy to navigate and apply.

It applies to individuals working as technical writers, designers, developers and support staff, who are required to produce technical support documents of Information and Communications Technology (ICT) related work.

ICTICT429
Determine and confirm client business requirements

This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of information gathered.

It applies to Information and Communications Technology (ICT) personnel who are required to analyse client expectations and needs, as well as recommending business system changes. Clients can be internal and external and include a range of team members and staff.

Outcomes

Students who successfully complete this qualification may be able to pursue the following career outcomes.
Career outcomes
Education pathways
If you successfully complete the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support), you may be able to continue your education and study the ICT50120 - Diploma of Information Technology.

Educators

Upskilled wants to make sure you aren't alone during your studies, so you'll have a core point-of contact for this course. There will be assigned specialist trainers for various units based on their expertise and industry knowledge.

Entry requirements

Start date
Enrol anytime
As a guide, entrants to this program may:
  • have completed year 12, or equivalent
  • a qualification at Certificate III level or higher, OR
  • 3 years of relevant industry experience in a role that requires the use of written documentation and communication.

You'll also need to be at least 18 years at the time of applying for admission.

You'll complete an interview process with a designated Upskilled representative to ascertain suitability to the program and to review your current skills and experience, as this may allow you to move through the course more quickly.

To ensure participants are able to seamlessly access our online learning platform and video content, they will require access to a modern computer with high-speed internet. Participants will also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.

Resource requirements

You will need access to a computer and the internet and have basic computing operational skills. Minimum specifications for your computer are:

All users:
  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • Chrome or Firefox browsers
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software

Windows users:
  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processor (2GHz recommended)

Mac OS users:
  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processor (2GHz recommended)
 
Recording equipment / software required
A digital video recording device (for example a webcam or mobile phone with a camera) and simple recording apps to save and upload videos, images and audio files.

You will also need software such as Windows Media Player, Windows Photo Viewer, or Quicktime to view online videos and images.

Language requirements

This course involves reading, researching and undertaking a range of written and practical assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

Completed English at Year 12 level, you can demonstrate equivalency through one of the following:

A qualification at Certificate III level or higher in an associated ICT field;

OR

3 years relevant industry experience in a role that requires the use of written documentation and communication.

Other requirements

Some assessments have Role-Play components and will require other participants to participate as characters in role plays. These are designed to establish simulation and to demonstrate practical and/or oral communication skills. Students will be required to source and arrange these other participants. They can be family, friends or workplace colleagues.

Flexible payment options

Upskilled offers flexible payment options for students. Enquire now for more information on payment methods.

  • Pay upfront & save

    $4,040

    RRP $4,750

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    $46

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    24 month interest-free
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    This course may be eligible for Government funding.

    Complete our online government funding eligibility form to find out if you qualify.

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*The reviews on this page are not specific to this course.

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate IV in Information Technology (Systems Administration Support)

Major schemes include:

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