If you've got a knack for customer service, solving complex problems, and paying sharp attention to detail - this tech course is for you. You'll gain the hands-on training you need to troubleshoot, configure, and maintain hardware and software; resolve client issues, support various IT projects and assist with policy development.
This qualification is comprised of units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:
- Advise, instruct, and assist IT clients
- Identify and resolve system or client problems
- Troubleshoot and configure hardware or software systems
- Support small-scale IT projects
- Evaluate and maintain current IT systems
Other personal skills you may learn along the way include:
- Problem-solving and analysis
- Crtiical thinking skills
- Strong collaborative skills
- Customer service and building client relationships
Work in a simulated workplace
In order to feel "work-ready" in the ICT industry, Upskilled ensures that you're working on real world scenarios.
By offering a simulated workplace, you'll get the chance to work on tasks that are commonly done in an ICT work environment. You'll have access to the simulated workplace via our customised learning platform, MyUpskilled. The aim of working in the simulated workplace is to set a context to the assessment tasks you would be required to complete.
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
- Access to Upskilled's customised learning platform, MyUpskilled
- Student Support Services
- Dedicated trainer
- Online tutorials
- Video content access to:
- LinkedIn Learning
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. After enrolment, you will need to contact Student Support so they can arrange a dedicated trainer to assess your eligibility for either RPL or CT.
You will be assessed through one or all of the following: summative or formative assignments, portfolio-based projects, written reports, role-playing scenarios, or knowledge tests. This is an opportunity to put your learned theory to practice, to exercise your research skills, and manage your own independent projects.