Information Technology

This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry. This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

This unit describes the skills and knowledge required to promote cyber security in a work area. It applies to those working in a broad range of industries who as part of their job role support policies, procedures and practice within an organisation that promote cyber security.

This unit describes the skills and knowledge required to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an Information and Communications Technology (ICT) environment. It applies to ICT personnel who are required to gather information to determine the organisation's code of ethics and protect and maintain privacy policies and system security.

This unit describes the skills and knowledge required to liaise and support clients to manage and resolve problems in an Information and Communications Technology (ICT) environment. It applies to individuals who apply high level technical and specialised knowledge in assisting clients to support, manage and resolve problems.

This unit describes the skills and knowledge required to ensure information and communications technology (ICT) products and systems match the strategic direction of the organisation. It applies to individuals whose responsibilities may include improving, evaluating, acquiring, maintaining and supporting ICT for organisations. No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit describes the skills and knowledge required to originate and develop concepts for products, programs, processes or services to an operational level. The unit applies to individuals who develop concepts for any business or community activity or process. This may include marketing and advertising campaigns, staff development programs, information technology and communication systems, radio and television programs and entertainment events. These individuals operate with a high degree of autonomy and also collaborate with others to generate ideas and refine concepts for implementation.

This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation. It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.

This unit describes the skills and knowledge required to design, install and test servers in complex network environments. It applies to individuals who are employed in network or systems engineering roles or similar and are required to design and build network servers in a complex computing environment of medium-to-large organisations.

This unit describes the skills and knowledge required to install and manage enterprise-wide information and communications technology (ICT) networks. It applies to individuals with excellent ICT skills who are working as senior networking staff responsible for the sustainability of an organisation by using virtualisation technologies in complex computing environments of medium- to-large companies to provide network services and resources.

This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance. The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation. The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

This unit describes the skills and knowledge required to gather data from various sources, analyse, and interpret information for threats, inconsistencies and discrepancies. It applies to individuals who work in information technology security, including network and security specialists, and gather logs from devices, check abnormalities and respond accordingly. These individuals are responsible for supporting and preventing cyber threats attacking data in all business functions and in any industry context.

This unit describes the skills and knowledge required to develop and implement an incident response plan. The results of the incident response plan must be evaluated if they affect the mission of the organisation. It applies to individuals who apply high-level technical skills and specialised knowledge to provide broad systems administration and support functions.

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

This unit describes the skills and knowledge required to create technical documentation that is clear and understandable for the target audience and both easy to navigate and apply. It applies to individuals working as technical writers, designers, developers and support staff, who are required to produce technical support documents of Information and Communications Technology (ICT) related work.

This unit describes the skills and knowledge required to design and configure a virtual network according to networking requirements for a multi-tiered application on a cloud platform. The unit applies to cloud engineers, cloud systems administrators and those who work within cloud computing operations to program, implement and maintain cloud computing solutions to support a business.

This unit describes the skills and knowledge required to configure, deploy and monitor a range of technology resources of core cloud computing service on a cloud platform. The unit applies to cloud engineers, cloud systems administrators and those who work within cloud computing operations to provision, implement and maintain cloud computing solutions for a business with little guidance or supervision. These ICT professionals may work from designs developed by cloud architects and focus on operational concerns, including automation and maintaining cloud resources.

This unit describes the skills and knowledge required to analyse and design websites to meet technical requirements. It applies to individuals working as web developers, who are responsible for the analysis, design, implementation and testing of websites.

This unit describes the skills and knowledge required to produce both server and client-side content for web pages. It applies to individuals working as web developers, who are responsible for creating dynamic pages to provide interaction between the user and the website. They use highly developed technical and analytical skills when developing the user-website interface.

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace. The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.