This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information. It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.

This unit describes the skills and knowledge required to create simple applications through introductory programming techniques. It applies to those who have responsibility for creating applications and includes applying language syntax, control structures to create code, using programming standards, testing and debugging.

This unit describes the skills and knowledge required to assist with the protection and lawful use of intellectual property (IP) and observing relevant organisational ethics and privacy policies. It applies to individuals who are required to use intellectual property held by other people or organisations, to assist with the maintenance of organisational ethics and privacy policies and procedures.

This unit describes the skills and knowledge required to securely manage personally identifiable information (PII) and workplace information. It applies to those working in a broad range of industries and job roles under some supervision and guidance who manage large amounts of PII and workplace information.

This unit describes skills and knowledge required to develop the habit of thinking in a more creative way through looking at things differently, musing, testing, experimenting and challenging existing thought patterns. It applies to individuals who need to develop and extend their critical and creative thinking skills to different issues and situations and have a range of problem solving, evaluation and analysis skills.

This unit describes the skills and knowledge required to work effectively as part of permanent or project based teams in a workplace within an industry. This unit applies to a wide range of workers, but has a specific focus on the teamwork skills required for workers with limited responsibility for others.

This unit describes the skills and knowledge required to create clear and coherent user documentation that is easy to navigate and apply. It applies to individuals who work under supervision with responsibilities for the development of Information and Communications Technology (ICT) user documentation.

This unit describes the skills and knowledge required to undertake a basic review and analysis of cloud computing delivery and deployment models to support the needs of a business. The unit applies to individuals engaged in the basic review of a cloud computing solutions for a business or enterprise.

This unit describes the skills and knowledge required to produce and manipulate images for use in website development. The unit applies to individuals working as web designers and content creators, who generate and apply digital images and create graphics for a website.

This unit describes the skills and knowledge required to use an integrated development environment (IDE) to create, modify and test, simple web pages and web content, according to client requirements. The unit applies to those who are responsible for creating and maintaining simple websites.

This unit describes the performance outcomes, skills and knowledge required to undertake introductory programming tasks using an object-oriented programming language including tool usage, documentation, debugging, and testing techniques. It applies to individuals who are programmers in a variety of fields and who are required to produce simple programs in object-oriented languages.

This unit describes the skills and knowledge required to plan, design and build scripts, using a scripting language to construct highly interactive and automated software applications. It applies to those who build and integrate interactive applications or websites for internal or public sites. They may work as application developers, application-support personnel, programmers specialising in a scripting language, web application programmers, or web developers.