ITIL 4 Foundation Certification

ITIL is the widely accepted best practice framework in IT Service Management (ITSM). Gain an understanding on how ITIL can be used as a tool to facilitate business change and growth. In this introductory lesson, you will be introduced to the management of modern IT enabled services. You will get an understanding of common language and the key concepts.

By the end of this lesson, you will be able to explain the terms in service management, describe key concepts of creating value, understand service consumer roles and describe the key concepts of service relationships. You will also get the opportunity to put your learnings to the test via knowledge check activities and keynote summaries.

This lesson will focus on understanding the four dimensions of service management, analyse the factors that influence an organisation strategy as well as outlining the value of streams and processes.

Boost your skills as an ITIL professional in this lesson where you will gain extensive knowledge of the ITIL guiding principles and apply principles in different contexts. You will practice applying various principles such as progress iteratively, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

Learn how to support the creation and delivery of products and services in this lesson. Gain first-hand experience with practical methods that can be used within any service organization, as you carry out core operating models for the creation, delivery and ongoing improvement of services.

This lesson will help you gain knowledge across various management practices from different aspects such as technical, general, and service management practices. It focuses on the set of resources designed for performing or accomplishing an objective. Types of ITIL management practices this lesson will cover include: relationship management, change enablement, incident management, IT asset management, service configuration management, deployment management and more.