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ITIL 4 Foundation Certification

Be an IT infrastructure master and learn how to implement ITIL 4 to improve an IT-enabled enterprise.
Discover how the ITIL 4 lifecycle can be used as an umbrella for all decision-making and problem solving, as well as streamlining processes that delivers value to customers.

This course will prepare you for the industry recognised ITIL 4 Certification exam. Obtaining the ITIL 4 Certification will strongly demonstrate your strong IT service management skills, setting you up with in-demand skills in the industry.

Course delivered by Simplilearn.
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Delivery Mode
This Short Course includes live virtual classes + self paced learning
Top Certified ITIL 4 Training
Get industry-standard certification training to help you advance in your career
Experience Real World Projects
World-class training, applied to 2 industry case studies, 4 simulation exams and 30 chapter-end quizzes
Exam Voucher Included
Get prepared for your ITIL 4 exam in this course with a free exam voucher included and enhance your portfolio


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Duration 3-5 mths
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This ITIL Foundation certification provides you with a firm understanding of the ITIL 4 framework, best practices, core concepts and terminologies of the ITIL service lifecycle. By the end you will understand how ITIL evolved to adopt modern technologies and apply its operational processes and best practices to solve various business problems.

This course is intended for anyone looking to understand the basics of IT service management.

What you will learn

In this ITIL 4 Foundation certification course, you will accomplish the following:

  • Gain strong knowledge in ITIL key concepts and their applications
  • Have a deep understanding of ITIL central principles and process models
  • Gain expertise in service level management
  • Plan, execute and monitor customer experience improvements
  • Gain experience in ITSM efficiency
  • Get prepared to ace the industry standard ITIL 4 Certification exam as you master the 15 ITIL best practices and ITIL services lifecycle. This showcases your understanding of the ITIL services lifecycle, which employers look for in the industry. 

Course Structure

Implementing service management processes can be a challenge for any organisation. Developing the competencies and skills to deliver IT as a business asset is key to success.

This course will set you up for success as an ITIL 4 professional, driving organisational change and deliver business solutions in the world of IT service management. Over 6 lessons, you will learn how to apply the underlying principles of ITIL management to enable change and build effective organisational, cultural and business solutions.

  • Lesson 1 - Course Introduction

    ITIL is the widely accepted best practice framework in IT Service Management (ITSM). Gain an understanding on how ITIL can be used as a tool to facilitate business change and growth. In this introductory lesson, you will be introduced to the management of modern IT enabled services. You will get an understanding of common language and the key concepts.

  • Lesson 2 - Key Concepts of Service Management

    By the end of this lesson, you will be able to explain the terms in service management, describe key concepts of creating value, understand service consumer roles and describe the key concepts of service relationships. You will also get the opportunity to put your learnings to the test via knowledge check activities and keynote summaries.

  • Lesson 3 - Four Dimensions of Service Management

    This lesson will focus on understanding the four dimensions of service management, analyse the factors that influence an organisation strategy as well as outlining the value of streams and processes.

  • Lesson 4 - The ITIL Service Value System

    Boost your skills as an ITIL professional in this lesson where you will gain extensive knowledge of the ITIL guiding principles and apply principles in different contexts. You will practice applying various principles such as progress iteratively, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

  • Lesson 5 - The Service Value Chain

    Learn how to support the creation and delivery of products and services in this lesson. Gain first-hand experience with practical methods that can be used within any service organization, as you carry out core operating models for the creation, delivery and ongoing improvement of services.

  • Lesson 6 - ITIL Management Practices

    This lesson will help you gain knowledge across various management practices from different aspects such as technical, general, and service management practices. It focuses on the set of resources designed for performing or accomplishing an objective. Types of ITIL management practices this lesson will cover include: relationship management, change enablement, incident management, IT asset management, service configuration management, deployment management and more. 

Completion Certificate

Who is this course for?

This ITIL 4 certification course training is designed for both experienced professionals working in the industry and newcomers.

This training course is best suited for the following professionals:

  • IT Executives
  • IT Architects
  • Operations Managers
  • IT Audit Managers
  • IT Planners and Consultants
  • Database Administrators
  • ITSM Trainers
  • Service Delivery Professionals
  • Quality Analysts
  • IT Managers

Career outcomes

Solution Architect

A solution architect works in the field of information technology (IT), analysing customer problems, designing and implementing computer systems and technology that solve those problems.

$145k AUD
Information Technology
System Administrator

Systems administrators provide network support by installing, configuring and troubleshooting hardware and software systems that are critical in a business.

$95k AUD
Information Technology
Service Delivery Manager

Service delivery managers ensure business services are delivered seamlessly to clients through project management, service measurement and team leadership. 

$116k AUD
Information Technology

ITIL 4 Foundation Certification course advisor

ITIL®-Certified Trainers

You will get access to highly qualified trainers who are ITIL®-certified with more than 15 years of experience in IT service management training, wtih industry experience working in the IT domain.

Show off your achievements

ITIL 4 Certification & Exam 

The ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals.
To receive the ITIL Foundation Certification, you must:

1. Complete the ITIL V4 certification training
2. Take the ITIL 4 Foundation Certification exam (exam voucher included in this course) 
3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

Earn your ITIL 4 Certification

Digital certificates are the new way for Upskilled and Simplilearn graduates to offer proof of their hard earned knowledge or skill set. Upon completion of the entire course and exam, you will earn certified ITIL 4 credentials demonstrating your competence and expertise as an ITIL professional. 

Differentiate Yourself

Set yourself apart from the competition and showcase your expertise with this ITIL 4 Foundation Certification. This is your ticket to get your foot through the door and proof that you are job-ready and equipped with ITIL knowledge and skillset as a IT management professional.

Share your achievement

You worked for it, you earned it!

Share your achievement loud and proud! Talk about your ITIL 4 certification on LinkedIn, Twitter, Facebook. Add it to your CV to stand out and showcase to your employers.

85% of Simplilearn students report career benefits such as landing the next promotion or getting a new job

5 star

Great support from the get go. Professional staff that were happy to assist and guided me through the administration process with ease. Look forward to all that lies ahead!

Mohamed Yaseen Ismail

5 star

I loved studying with Upskilled. It was a great learning experience with the platform easy to navigate around & plenty of support available from the trainers & resources they provided.


FAQ's to help you

  • What is the value of an ITIL Foundation Certification towards career growth?

    Gaining the ITIL Foundation certification has many advantages. It will help to improve your career prospects, as well as provide a foundation for further advancements within the IT industry. The ITIL certification also has the potential to enhance customer satisfaction, improve flexibility and responsiveness to change, and reduce operating costs through their streamlined efficiency.

    Additionally, recruiters are constantly looking for ITIL qualified professionals, owing to the beneficial advantages that this certification has to offer in the stream of IT services management.

  • Is it better to take ITIL Foundation course online?

    Taking the ITIL Foundation course online has many benefits. Our online ITIL Foundation training is suitable for people with busy lives and different learning paces. You can continue studying whenever you want, in your own time and take the ITIL exam when you feel ready.

  • Is the online ITIL exam difficult?

    The ITIL exam can be challenging to pass if you are not prepared and lack the proper knowledge and training in ITIL foundations. It requires a high level of skill and knowledge in ITIL principles and core concepts. By taking an online ITIL 4 foundation certification training to prepare for the exam, you are setting yourself up to be an expert in ITIL service management and will be able to pass the certification with flying colours!

  • What potential jobs can I get with an ITIL 4 Certification?

    Professionals with an ITIL 4 Certification can pursue careers including:

    • IT Project Manager
    • IT Manager
    • Service Delivery Manager
    • Solution Architect
  • How do I pass the ITIL 4 certifcation exam?

    Are you planning to take the ITIL 4 certification exam? If so, it is important to be prepared.

    You can successfully pass the ITIL 4 certification exam by understanding the exam material, build your knowledge of the ITIL lifecycle and capabilities, taking practice exams and studying online short courses which provide in-depth information on the foundations of ITIL. Upskilled's ITIL 4 Foundation Certification course delivered by Simplilearn will help you understand the exam material and boost your knowledge of ITIL lifecycle and capabilities.

  • Get a free consultation & kickstart your career

    We're always here to help you succeed. Get a free education consultation with one of our Upskilled Education Consultants about this course or simply find out what's best for you.

    1300 469 853
    9am - 5pm

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*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

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