Implementing service management processes can be a challenge for any organisation. Developing the competencies and skills to deliver IT as a business asset is key to success.
This course will set you up for success as an ITIL 4 professional, driving organisational change and deliver business solutions in the world of IT service management. Over 10 topics, you will learn how to apply the underlying principles of ITIL management to enable change and build effective organisational, cultural and business solutions.
What you will learn
In this ITIL 4 Foundation certification course, you will accomplish the following:
- Gain strong knowledge in ITIL key concepts and their applications
- Have a deep understanding of ITIL central principles and process models
- Gain expertise in service level management
- Plan, execute and monitor customer experience improvements
- Gain experience in ITSM efficiency
- Get prepared to ace the industry standard ITIL 4 Certification exam as you master the 15 ITIL best practices and ITIL services lifecycle. This showcases your understanding of the ITIL services lifecycle, which employers look for in the industry.
What is Included:
This course aligns with the ITIL 4 Foundation Certification, and your pathway to success is made seamless with the inclusion of the exam voucher.