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CHC32015
Certificate III in

Community Services

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
12 units

Summary

In partnership with
This certificate is an entry level qualification in the broad-ranging community services sector that will teach you how to provide support to people by providing person-centred services. You might find work in roles that offer day-to-day support of individuals in community settings or implementing community-based programs for an organisation. This will equip you to enter in a range of roles in a sector that is stable and community-minded. To achieve this qualification, you will be required to complete at least 120 hours of work as detailed in the course description below.
In partnership with
Nationally recognised

Detail

Community services is a great industry to join if you have a passion for helping others. Person-centred support is needed to assist a range of people in day-to-day tasks. This certificate will teach you how to listen to and understand people’s problems, background and circumstances, and to assist them with the areas they need help with. You will also learn to deal with and implement support systems and networks, and develop plans which will address your clients' immediate and long term needs. This course contains a work placement to give you real life skills.
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    There are no formal entry requirements for this qualification.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

    For those currently working in the industry, a workplace supervisor or manager may be requested to provide evidence of support towards the participants’ competency in the units/qualification. Third Party Reports or observations may be required to be completed as advised by the participants’ assessor.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Work placement
    The Certificate III in Community Services requires a minimum of 120 hours to be completed in a suitable Community Services Environment, supervised by qualified staff.
     
    You will be required to complete an application for a Working with Children Check or Vulnerable People Check prior to enrolment in this course.
     
    Upskilled will secure your work placement, ensuring we can provide an environment in which you can be successful in the course. During your placement, an Upskilled workplace assessor will visit you to observe you performing some of your assessment tasks. More information can be found here.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Outcomes

This qualification could give you several career and/or further study outcomes. After completing this course, you could explore various job opportunities such as Home Care Assistant, Personal Care Giver, Support Worker or some of the featured job roles below:

Subjects

This qualification consists of the following units of competency. All units of competency must be successfully completed to attain the qualification.

The program is broken into 4 logical clusters of training:
 
Cluster 1: Cultural Diversity and Safe Working Environments
Cluster 2: Working in Community Services
Cluster 3: Youth, Rights and Risks
Cluster 4: Crisis Care
  • HLTWHS002
    Follow safe work practices for direct client care

    This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members. This unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, in both centre-based and home-based service provision.

  • CHCCCS016
    Respond to client needs

    This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. The unit applies to workers in a range of community services contexts who provide person-centred support to clients.

  • HLTWHS006
    Manage personal stressors in the work environment

    This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.

  • CHCCOM005
    Communicate and work in health or community services

    This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

  • CHCDIV001
    Work with diverse people

    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • BSBWOR301
    Organise personal work priorities and development

    This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

  • CHCADV001
    Facilitate the interests and rights of clients

    This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

  • CHCCCS028
    Provide client-centred support to people in crisis

    This unit describes the skills and knowledge required to build relationships with help-seekers, use crisis support micro skills and address the personal issues that affect working with people in crisis. The support is immediate and short term, and not ongoing. This unit applies to individuals in crisis support roles who work according to established procedures and models. They work under supervision.

  • CHCEDU005
    Work with clients to identify financial literacy education needs

    This unit describes the skills and knowledge required to work in the community and health sector with target groups and individuals to identify their financial literacy education requirements. This unit applies to workers who are part of a professional team and under the guidance of a supervisor. Financial literacy education provides targeted information and resources to meet particular client needs. Acquisition of financial literacy education competencies alone does not provide sufficient foundation to undertake complex financial literacy education or financial counselling. Where financial issues have the potential to become complex, clients should be referred to a qualified financial counsellor.

  • CHCCCS019
    Recognise and respond to crisis situations

    This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCDIV002
    Promote Aboriginal and/or Torres Strait Islander cultural safety

    The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCYTH001
    Engage respectfully with young people

    This unit describes the skills and knowledge required to communicate effectively with young people (aged 12 to 25 years) in work roles with a specific focus on young people. This unit applies to work undertaken in work roles where the young person is the primary client.

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