Online courses - any device, anytime, anywhere! Call us on 1300 009 924
CHC32015
Certificate III in

Community Services

Enquire now Download cCourse pack
Study mode online
Enrol anytime
Nationally recognised
Duration up to 18 months
Upfront 15% off $3,360 (RRP $3,950)
12 units of competency
Flexible payments available
Ask us about funding

Summary

This certificate is an entry level qualification in the broad-ranging community services sector that will teach you how to provide support to people by providing person-centred services. You might find work in roles that offer day-to-day support of individuals in community settings or implementing community-based programs for an organisation. This will equip you to enter in a range of roles in a sector that is stable and community-minded. To achieve this qualification, you will be required to complete at least 120 hours of work as detailed in the course description below.

Why choose Upskilled?

Dedicated student support
Achieve your goals with the help of our friendly student support team and dedicated trainers.
Flexible payments options
Choose from one of our multiple payment plans designed to suit your needs.
24/7 access to online courses
Our online courses mean you can study anytime, anywhere. Adjust your study schedule to a time that suits you best.
Nationally Recognised Training
This is a Nationally Recognised Training and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
Unlimited access to LinkedIn Learning
Enjoy unlimited access to over 16,000 online resources on LinkedIn Learning, taught by real-world industry experts in creative, technology, and business skills.
Upskilled listens to you
We care about your education journey and what it means to your future. That's why we think we have the best educational consultants in the industry. We listen because we care about your goals.
*The reviews on this page are not specific to this course.

Detail

Duration
Up to 18 months
Units
12 units of competency
Community services is a great industry to join if you have a passion for helping others. Person-centred support is needed to assist a range of people in day-to-day tasks. This certificate will teach you how to listen to and understand people’s problems, background and circumstances, and to assist them with the areas they need help with. You will also learn to deal with and implement support systems and networks, and develop plans which will address your clients' immediate and long term needs. This course contains a work placement to give you real life skills.
Course structure

The standard course is conducted over a 18 month period; within a self-paced online learning environment. 

Upskilled will gather information about your previous experience and skills, weekly study commitment and online learning experience to provide you with an projected duration for your course based on your individual circumstance. 

Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

Inclusions
Upskilled courses include specialised learning materials, and access to:
  • Upskilled’s fully customised online learning platform, MyUpskilled
  • Student Support Team
  • Specialist trainers
  • video content access via:
Recognition of Prior Learning / Credit Transfer
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
Assessment
Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
  • Recognition of Prior Learning and/or credit transfer
  • summative and formative assignments
  • written reports and/or portfolio assessments
  • scenarios and/or case studies
  • projects
  • written/oral questions
  • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.
Role-Playing and Interactive Learning Activities
This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities. 

You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.

While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:
  • Having a study buddy where you can bounce off ideas and help each other with assessments.
  • Online Classrooms where our specialist trainers can go over learning content that's part of your course.
  • Activities that relate to your assessments, which can help boost your knowledge and skills.

Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.
 

The benefits of role-playing 

Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.

Below are some benefits you can experience when role-playing:
  • Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace. 
  • Preparation for work placement: Role-playing is effective in helping you prepare for work placement. Before you go on work placement, you'll need to complete most of the theory components of your course. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry. 
  • Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.

Subjects

This qualification consists of the following units of competency. All units of competency must be successfully completed to attain the qualification.

The program is broken into 4 logical clusters of training:
 
Cluster 1: Cultural Diversity and Safe Working Environments
Cluster 2: Working in Community Services
Cluster 3: Youth, Rights and Risks
Cluster 4: Crisis Care
HLTWHS002
Follow safe work practices for direct client care

This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members. This unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, in both centre-based and home-based service provision.

CHCCCS016
Respond to client needs

This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. The unit applies to workers in a range of community services contexts who provide person-centred support to clients.

HLTWHS006
Manage personal stressors in the work environment

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.

CHCCOM005
Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

CHCDIV001
Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

BSBWOR301
Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

CHCADV001
Facilitate the interests and rights of clients

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

CHCCCS028
Provide client-centred support to people in crisis

This unit describes the skills and knowledge required to build relationships with help-seekers, use crisis support micro skills and address the personal issues that affect working with people in crisis. The support is immediate and short term, and not ongoing. This unit applies to individuals in crisis support roles who work according to established procedures and models. They work under supervision.

CHCEDU005
Work with clients to identify financial literacy education needs

This unit describes the skills and knowledge required to work in the community and health sector with target groups and individuals to identify their financial literacy education requirements. This unit applies to workers who are part of a professional team and under the guidance of a supervisor. Financial literacy education provides targeted information and resources to meet particular client needs. Acquisition of financial literacy education competencies alone does not provide sufficient foundation to undertake complex financial literacy education or financial counselling. Where financial issues have the potential to become complex, clients should be referred to a qualified financial counsellor.

CHCCCS019
Recognise and respond to crisis situations

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCYTH001
Engage respectfully with young people

This unit describes the skills and knowledge required to communicate effectively with young people (aged 12 to 25 years) in work roles with a specific focus on young people. This unit applies to work undertaken in work roles where the young person is the primary client.

Outcomes

This qualification could give you several career and/or further study outcomes. 
Career outcomes

Educators

Upskilled wants to make sure you aren't alone during your studies, so you'll have assigned specialist trainers for various units based on their expertise and industry knowledge.

Entry requirements

Start date
Enrol anytime

Upskilled always want to ensure that our students are enrolled in the right course for them.

These entry requirements are here as a guide and it's always best to talk to one of our Education Consultants, as they're trained to ensure that you're enrolled in a course that aligns with your career goals.

As a guide, entrants to this program may:

  • have completed year 10, or equivalent
OR
  • a qualification at Certificate II level or higher, or
OR
  • 2 years of relevant industry experience in a role that requires the use of written documentation and communication.


You'll also need to be at least 18 years at the time of admission.

If you're under 18, please speak with our Education Consultants to find out about your eligibility.

Requirements for work placement

This qualification will have you undertake work placement at a nominated host organisation approved by Upskilled.

Work placement has been specifically designed to help prepare you for potential career outcomes, giving you the opportunity to further implement and gain practical skills and valuable industry insights through a real-life workplace. 

Your work placement will commence once you have completed most of the theory components of your course. 

Here are some key requirements you should be aware of for the CHC32015 - Certificate III in Community Services:

  • You will need to undertake a minimum of 120 hours of work placement.
  • It is your responsibility to source a suitable host organisation for work placement. Please note that this can take up to several weeks, so it is recommended to allocate sufficient time when sourcing host suitable organisations. 
  • If you are unable to locate a host organisation, Upskilled's Work Placement Officer can assist you in finding one. Please note that it is required to provide Upskilled with a list of host organisations who have declined your requests for work placement
  • Once you have successfully secured work placement with a host organisation, you will need to complete the Work Placement Agreement Form and submit via MyUpskilled. Please note that Upskilled must approve the Work Placement Agreement before you start your work placement. 
To meet the work placement requirements for this course, you need to interact with young people aged 12 to 25 years old and complete 50 hours in a service setting, providing support to people in crisis.


What happens if I'm already working in the industry?

If you are currently employed in the industry relevant to your qualification, you may be able to complete your work placement assessment requirements within your own workplace and may not need to source for a suitable host organisation. 

You will need to submit a Work Placement Agreement Form via MyUpskilled with the details of your employer and Workplace Supervisor. Please note that Upskilled must approve the Work Placement Agreement Form before you commence your work placement.

 

What clearance checks and documentation do I need for work placement?

Requirements vary from state-to-state. Please see below the required documentation and clearance checks needed by Upskilled and host organisations.

If you live in NSW, VIC, QLD, SA, NT and WA, you will need:
  • Working with Children Check
  • National Police Check
  • Cover Letter
  • Curriculum Vitae 
If you live in ACT and TAS, you will need:
  • Working with Vulnerable People Check
  • National Police Check
  • Cover Letter
  • Curriculum Vitae 
Fees may apply when obtaining some of the clearance checks. It is a mandatory requirement that you apply for the relevant checks and submit your approved checks via MyUpskilled within the first 2 months of your course start date. 

You will also need to supply your cover letter and curriculum vitae if you require assistance from Upskilled’s Work Placement Officer. 

Upskilled reserves the right to transfer you to another course which work placement is not a mandatory requirement or cancel your enrolment if you have not obtained and submitted the required clearance checks.  

 

How will I be assessed?

An Upskilled Assessor will liaise with your host organisation's Workplace Supervisor to review and validate your practical skill ability. For certain tasks, you will need to demonstrate your skills through video recordings and when necessary, through simulated activities which will be assessed by your Upskilled Assessor. 

Please note that to successfully complete the work placement component of this qualification, you will need to be reasonably fit to undertake a variety of tasks and activities that may involve manual lifting, kneeling on the floor and other physical activities.  

Physical requirements

Learners must have a basic level of physical fitness as the role may involve a variety of tasks that require a moderate amount of physical activity, such as providing direct assistance to clients with daily living, participating in social and recreational activities and managing a crisis

Flexible payment options

Upskilled offers flexible payment options for students. Enquire now for more information on payment methods.

  • Pay upfront & save

    $3,360

    RRP $3,950

    When you pay upfront,
    you receive a 15% discount
    on your course fees.

    Enquire now
  • Spread the cost

    $140*

    Fortnightly

    Ask about our flexible 
    payment plans
    Weekly, Fortnightly* or Monthly.

     

    Call us to find out more 
    Terms & Conditions Apply

     

     

    Enquire now
*The reviews on this page are not specific to this course.

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate III in Community Services

Major schemes include:

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the CHC32015 - Certificate III in Community Services. Send us an enquiry and we'll get in touch.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Download course pack

Want to know all about this course? Get our course brochure to discover what it's like to study CHC32015 - Certificate III in Community Services. Submit your details and simply click 'Download'.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Enquire now

Start your next course with Upskilled. Enter your details in the form below.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.
Processing