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So you’ve enrolled in your Upskilled qualification that includes an additional and free VMware IT Academy learning content. We’re excited that you took the big step to get Upskilled for your career in IT!

To help you get started we’ve put together a list of our most popular questions:

When will I gain access to the VMware IT Academy online learning platform?

The VMware IT Academy additional learning resource will become available once you reach the associated unit within your Upskilled course.

You will receive an invitation email at the email address you provided to Upskilled when you enrolled. This invitation email should arrive within one (1) business day of reaching the associated unit as listed below.

List of qualifications and associated units
Upskilled qualification Certification course Associated unit
ICT30120 - Certificate III in Information Technology VMware Digital Workspace: Core Technical Skills ICTICT302 - Install and optimise operating system software
ICT40120 - Certificate IV in Information Technology (Networking) VMware Virtual Cloud Network: Core Technical Skills ICTNWK420 - Install and configure virtual machines
ICT40120 - Certificate IV in Information Technology (Systems Administration Support) VMware Virtual Cloud Network: Core Technical Skills ICTSAS442 - Provide first-level remote help desk support
ICT50120 - Diploma of Information Technology (Advanced Networking) VMware Data Center Virtualization: Core Technical Skills ICTNWK559 - Install an enterprise virtual computing environment


How do I log into the VMware IT Academy learning platform?

Gaining access to your VMware certification course is straightforward.! It all starts with an email you will receive from info@itacademy.brightspace.com with the subject line “Welcome: Please redeem your VMWare subscription”.
  1. Click on your personalised link which will take you to the itacademy.vmware.com website.
  2. On the VMware site, select the blue button labelled REGISTER (if you already have a VMware IT Academy account, select LOG IN).
  3. Then enter your details to create your account and get started!


What if I can’t find my VMware IT Academy invitation email?

The following steps are a great way to troubleshoot finding your invitation email:

1. Have you reached the associated unit?
First, make sure it has been at least one (1) business day since you reached the associated unit in your Upskilled qualification. If not, you will not have received your invitation email yet.

2. Re-check your inbox
Do search for an email from info@itacademy.brightspace.com with the subject line “Welcome: Please redeem your VMWare subscription”.

Please make sure you’re using the same email address you enrolled with, and check your spam folders too. A search across “all mail” can help.

3. Give us a call
If all else fails and you still cannot locate your invitation email, give us a call so we can help sort out the issue.

How long do I have access to the VMware IT Academy learning platform?

Additional learning resources are available for 3 months from the date of logging into the VMware IT Academy platform. You will have unlimited access during that time.

Upskilled cannot extend your time, so please ensure you have registered when you know you have the ability to complete all modules.

When will I receive my VMware IT Academy certification exam discount voucher?

If you are enrolled in an VMware IT Academy certification course through Upskilled, you will receive a discount voucher for 80% off your certification exam.

The voucher will be sent to you via email from VMware IT Academy once you have completed your certification course.

When and where can I sit my VMware IT Academy certification exam?

Once you successfully complete your VMware IT Academy certification course, you will be able to sit an external, proctored exam. The exam is booked by yourself through Pearson VUE. The exam is separate from your Upskilled qualification and will not affect your course outcomes.

More information on booking an exam with Pearson VUE can be found at https://home.pearsonvue.com/Test-takers.aspx.

Remember - Upskilled students will receive a discount voucher for 80% off their VMware IT Academy certification exam. Please make sure you have received your exam discount voucher prior to booking.

What if I need more information about my VMware IT Academy learning content?

Please contact support@upskilled.edu.au or call 1300 009 924 during business hours if you require further information about any of the above, or email your instructor through MyUpskilled if you have questions about the learning content.

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