Connected Leadership Program: Working Better Together

Course Overview

Build practical leadership skills that reduce friction, strengthen collaboration and lift team performance.

Managers are the engine of organisational performance. They translate strategy into action, balance competing priorities and lead people through constant change. This program gives them the practical tools, habits and confidence to work better together and create real flow in the way work gets done.

Built on the Atlassian System of Work and powered by Hargraves tools from the Friction to Flow Analysis 2025, this short course helps leaders diagnose issues early, align teams, build trust and lift delivery with less stress and more clarity.

What will you learn? 

By the end of the program, leaders will be able to:

• Identify and diagnose the five common sources of team friction
  (leadership gaps, unclear priorities, silos, culture issues, overload)
• Improve collaboration through clear expectations and aligned ways of working
• Build trust and psychological safety using structured conversations
• Encourage innovation by creating safe, low-risk environments
• Strengthen execution and reduce wasted effort
• Work smarter with practical tools aligned to the Atlassian System of Work
• Lead people confidently through complexity and change

Who is this course for?

• Middle managers and team leaders
• Project leads and delivery managers
• People managing distributed, hybrid or cross-functional teams
• Leaders looking to improve team clarity, trust and performance
• Managers who want simple tools that work in a busy, commercial environment

No prior leadership training is required.

Course Outline

The program includes 4 sessions (90 minutes each) delivered online or in person.

MODULE 1: Diagnosing Friction and Understanding Team Performance

Learn why teams feel friction long before they can describe it.
Use the Friction to Flow Assessment to identify issues affecting delivery, trust and clarity.

Key outcomes:

• Understand the five patterns of friction

• See what is holding your team back

• Define a clear starting point for improvement

MODULE 2: Fixing Collaboration with Clear Expectations

Most collaboration problems come from misaligned expectations, not process failure.
Use the Collaboration Assessment Tool to surface assumptions and reduce predictable breakdowns.

Key outcomes:

• Improve alignment across roles and teams

• Reduce handover delays and confusion

• Make decisions faster and with confidence

MODULE 3: Building Trust and Supporting Everyday Innovation

Trust drives performance. Innovation depends on psychological safety.
Use the Team Collaboration QTool and Innovation Mindset Framework to lift engagement and ideas.

Key outcomes:

• Strengthen trust using simple, clear conversations

• Create a safe space for ideas and concerns

• Build a team that takes initiative

MODULE 4: Embedding Habits That Create Flow and Improve Delivery

Training alone doesn’t change behaviour. Habits do.
Learn how to embed micro-habits that improve clarity, trust and alignment.

Key outcomes:

• Use weekly check-ins and “what worked well” reflections

• Start projects right: purpose, roles, expectations

• Build long-term team rhythm and performance