Browse Upskilled
Courses
For Organisations
SkillsTalk
Studying with us
Contact us
Student login
Back
Technology
Information Technology & Operations
Cloud Computing
Cyber Security
Data Science & Engineering
Programming & Web Development
Systems, Networking & Support
Business
Business & Leadership
Human Resources
Marketing & Social Media
Business Analytics
Project Management
Work, Health & Safety
Community & Health
Community Services & Counselling
Ageing & Disability Support
View all courses
Back
Tech Job Portal
SkillsTalk Blog
Career advice
Change jobs
Develop your career
Financial advice
Find a job
Return to work
Work from home
News
Study advice
Study online
Continue your education
Pathways to university
Self Improvement
Government Assistance
All study advice
Jobs by industry
Business Industry
IT Industry
Community Services Industry
Explore Job Roles
View all
Courses by career
Small Business Owner
Human Resource Officer
Business Administrator
Business Leader / Manager
Marketing Manager
Work Health & Safety
Project Manager
Web Developer
Cyber Security
IT Systems Administrator
Disability Support Worker
Counselling
View all
Back
FAQ's
Studying at Upskilled
Upskilled Partner Short Courses
Additional Learning Content
Ways to Pay
How to Enrol
Student Support
Individual Course Questions
View all
More Info
Online Learning
Qualifications
Career Outcomes
All FAQs
Government funding
Australia wide
South Australia
Queensland (HigherLevels)
Queensland (Certificate 3 Guarantee)
ACT
Northern Territory
Why Upskilled
Why Upskilled
Student stories
Meet our trainers
About Upskilled
About Upskilled
Who we work with
Jobs at Upskilled
Meet the team
Back
About Upskilled for Business
EOFY 2024
Tech Academy
Microsoft Training
EPI Training
CompTIA Courses
ITIL Courses
Leadership Academy
Business Communication
Leadership & Management
View all courses
Back
View All IT Operations Courses
Short Courses
General IT Skills
Cert III
Information Technology
IT - Basic Cloud Computing
IT - Cyber Security Awareness
IT - Programming
IT - Web Development
Bootcamps
Professional Diploma in UX Design
Professional Certification in User Interface Design
Cert IV
Information technology
IT - Networking
IT - Programming
IT - Systems Administration Support
IT - Web Development
Diploma
Information Technology
IT - Advanced Networking
IT - Cloud Engineering
IT - Cyber Security
Bachelor
Bachelor of Games Development
Bachelor of Animation
Back
Diploma
IT - Cloud Engineering
Cert III
IT - Basic Cloud Computing
Bootcamp
Cloud Architect
AWS Cloud Architect
Azure Cloud Architect
Back
Short Courses
Basic Cyber Security
CompTIA Security+ Certification
Cert III
IT - Cyber Security Awareness
Bootcamp
Cyber Security Specialist
Cyber Security Professional
Diploma
IT - Cyber Security
Back
Bootcamp
Data Scientist
Data Analyst
Big Data Engineer
Artificial Intelligence Engineer
Back
Short Courses
Programming
Cert III
IT - Programming
IT - Web Development
Cert IV
IT - Programming
IT - Web Development
Bootcamp
Professional Diploma in UX Design
Professional Certification in User Interface Design
Automation Test Engineer
Full Stack Web Developer - MEAN Stack
Bachelor
Bachelor of Games Development
Bachelor of Animation
Back
Short Course
Networking
DevOps Specialist
Cert IV
IT - Networking
IT - Systems Administration Support
Diploma
IT - Advanced Networking
Back
Microsoft Training Portfolio
Microsoft 365 Apps - Custom Training
Microsoft Excel
Excel Beginner Course
Excel Intermediate Course
Excel Expert Course
Microsoft Azure
AZ-900T00 - Azure Fundamentals Course
AZ-104T00 - Azure Administrator Course
AZ-305T00 - Designing Microsoft Azure Infrastructure Solutions
AZ-400T00 - Designing and Implementing Microsoft DevOps Solutions
DP-203T00 - Data Engineering on Microsoft Azure
Microsoft Power BI
PL-300 - Power BI Data Analyst Course
Microsoft 365
MS-900T01 - Microsoft 365 Fundamentals
MS-700T00 - Managing Microsoft Teams
MD-102T00 - Microsoft 365 Endpoint Administrator
MS-102T00 - Microsoft 365 Administrator
Microsoft Security, Compliance, and Identity
SC-900 - Security, Compliance, and Identity Fundamentals
AZ-500T00 - Microsoft Azure Security Technologies
SC-200 - Microsoft Security Operations Analyst
Microsoft Sharepoint
55215 - SharePoint Online Power User
55238 - SharePoint Online for Administrators
Back
EPI Training Portfolio
EPI Foundation Courses
Data Centre Foundation Certificate (DCFC®)
EPI Design/Build Courses
Certified Data Centre Professional (CDCP®)
Certified Data Centre Specialist (CDCS®)
Certified Data Centre Expert (CDCE®)
Certified Network Cabling Design Professional (CNCDP®)
EPI Maintenance/Operations Courses
Certified Data Centre Facilities Operations Specialist (CDFOS®)
Certified Data Center Facilities Operations Manager (CDFOM®)
Certified Data Centre Environmental Sustainability Specialist (CDESS)
Back
IT Infrastructure and Networks
CompTIA Network+ Training
CompTIA Linux+
CompTIA A+ Core 1
CompTIA A+ Core 2
Cyber Security
CompTIA Security+ Training
CompTIA Cybersecurity Analyst (CySA+)
CompTIA PenTest+
Back
ITIL® 4 Foundation Course
Back
2-Day Business Communication Credential
Back
4-Day Leadership Excellence Credential
Emotional Intelligence and Personal Wellbeing
Back
View All Business & Leadership Courses
Short Course
Team Management
Emotional Intelligence & Personal Wellbeing
Advanced Leadership and Management
Introduction to Leadership & Management
Certificate in Xero
Certificate in Xero Payroll
Cert IV
Business
Business (Administration)
Business (Leadership)
Business (Operations)
Leadership and Management
Entrepreneurship and New Business
Cert III
Business
Business Administration
Diploma
Business
Business (Leadership)
Business (Operations)
Business (Organisational Development)
Leadership and Management
Back
Short Course
Team Management
Human Resources
Cert IV
Human Resource Management
Diploma
Human Resource Management
Back
Short Courses
Social Media Marketing
Social Media Essentials
Personal Branding
Linkedin Marketing
Facebook Marketing
YouTube Marketing
Social Media Strategy
Cert IV
Marketing & Communications
Diploma
Marketing & Communication
Social Media Marketing
Back
Short Courses
CBAP Certification Course
Tableau Certification Training
University Program
Professional Certificate Program in Business Analysis
Professional Certificate Program in Data Analytics
Bootcamp
Business Analyst
Data Analyst
Back
Short Courses
Introduction to Project Management
ITIL 4 Foundation Certification Course
Cert IV
Certificate IV in Project Management Practice
Bootcamp
PMP® Plus
Diploma
Project Management
Back
Cert IV
Work Health and Safety
Diploma
Work Health and Safety
Back
View all Community Services Courses
Short Courses
Introduction to Community Services
Alcohol and Other Drugs Skill Set
Short Course in Counselling
Cert III
Community Services
Cert IV
Mental Health
Alcohol and Other Drugs
Dual Certificate IV in Alcohol and Other Drugs and Mental Health
Diploma
Counselling
Community Services (Case management)
Advanced Diploma of Community Sector Management
Bachelor
Bachelor of Counselling
Bachelor of Social Work
Back
Back
View all Ageing & Disability Support Courses
Cert III
Individual support (Ageing)
Individual support (Disability)
Individual support (Ageing & Disability)
Back
Statement of Attainment
Bootcamp
Short course
Certificate III
Certificate IV
Diploma
Degree
VIEW ALL COURSES
Close menu
Online training - access your course anytime, anywhere! Call us on
1300 009 924
Student login
Courses
Technology
Information Technology & Operations
Cloud Computing
Cyber Security
Data Science & Engineering
Programming & Web Development
Systems, Networking & Support
Business
Business & Leadership
Human Resources
Marketing & Social Media
Business Analytics
Project Management
Work, Health & Safety
Community & Health
Community Services & Counselling
Ageing & Disability Support
View all courses
View All IT Operations Courses
Short Courses
General IT Skills
Cert III
Information Technology
IT - Basic Cloud Computing
IT - Cyber Security Awareness
IT - Programming
IT - Web Development
Bootcamps
Professional Diploma in UX Design
Professional Certification in User Interface Design
Cert IV
Information technology
IT - Networking
IT - Programming
IT - Systems Administration Support
IT - Web Development
Diploma
Information Technology
IT - Advanced Networking
IT - Cloud Engineering
IT - Cyber Security
Bachelor
Bachelor of Games Development
Bachelor of Animation
Diploma
IT - Cloud Engineering
Cert III
IT - Basic Cloud Computing
Bootcamp
Cloud Architect
AWS Cloud Architect
Azure Cloud Architect
Short Courses
Basic Cyber Security
CompTIA Security+ Certification
Cert III
IT - Cyber Security Awareness
Bootcamp
Cyber Security Specialist
Cyber Security Professional
Diploma
IT - Cyber Security
Bootcamp
Data Scientist
Data Analyst
Big Data Engineer
Artificial Intelligence Engineer
Short Courses
Programming
Cert III
IT - Programming
IT - Web Development
Cert IV
IT - Programming
IT - Web Development
Bootcamp
Professional Diploma in UX Design
Professional Certification in User Interface Design
Automation Test Engineer
Full Stack Web Developer - MEAN Stack
Bachelor
Bachelor of Games Development
Bachelor of Animation
Short Course
Networking
DevOps Specialist
Cert IV
IT - Networking
IT - Systems Administration Support
Diploma
IT - Advanced Networking
View All Business & Leadership Courses
Short Course
Team Management
Emotional Intelligence & Personal Wellbeing
Advanced Leadership and Management
Introduction to Leadership & Management
Certificate in Xero
Certificate in Xero Payroll
Cert IV
Business
Business (Administration)
Business (Leadership)
Business (Operations)
Leadership and Management
Entrepreneurship and New Business
Cert III
Business
Business Administration
Diploma
Business
Business (Leadership)
Business (Operations)
Business (Organisational Development)
Leadership and Management
Short Course
Team Management
Human Resources
Cert IV
Human Resource Management
Diploma
Human Resource Management
Short Courses
Social Media Marketing
Social Media Essentials
Personal Branding
Linkedin Marketing
Facebook Marketing
YouTube Marketing
Social Media Strategy
Cert IV
Marketing & Communications
Diploma
Marketing & Communication
Social Media Marketing
Short Courses
CBAP Certification Course
Tableau Certification Training
University Program
Professional Certificate Program in Business Analysis
Professional Certificate Program in Data Analytics
Bootcamp
Business Analyst
Data Analyst
Short Courses
Introduction to Project Management
ITIL 4 Foundation Certification Course
Cert IV
Certificate IV in Project Management Practice
Bootcamp
PMP® Plus
Diploma
Project Management
Cert IV
Work Health and Safety
Diploma
Work Health and Safety
View all Community Services Courses
Short Courses
Introduction to Community Services
Alcohol and Other Drugs Skill Set
Short Course in Counselling
Cert III
Community Services
Cert IV
Mental Health
Alcohol and Other Drugs
Dual Certificate IV in Alcohol and Other Drugs and Mental Health
Diploma
Counselling
Community Services (Case management)
Advanced Diploma of Community Sector Management
Bachelor
Bachelor of Counselling
Bachelor of Social Work
View all Ageing & Disability Support Courses
Cert III
Individual support (Ageing)
Individual support (Disability)
Individual support (Ageing & Disability)
For Organisations
About Upskilled for Business
EOFY 2024
Tech Academy
Microsoft Training
EPI Training
CompTIA Courses
ITIL Courses
Leadership Academy
Business Communication
Leadership & Management
View all courses
Microsoft Training Portfolio
Microsoft 365 Apps - Custom Training
Microsoft Excel
Excel Beginner Course
Excel Intermediate Course
Excel Expert Course
Microsoft Azure
AZ-900T00 - Azure Fundamentals Course
AZ-104T00 - Azure Administrator Course
AZ-305T00 - Designing Microsoft Azure Infrastructure Solutions
AZ-400T00 - Designing and Implementing Microsoft DevOps Solutions
DP-203T00 - Data Engineering on Microsoft Azure
Microsoft Power BI
PL-300 - Power BI Data Analyst Course
Microsoft 365
MS-900T01 - Microsoft 365 Fundamentals
MS-700T00 - Managing Microsoft Teams
MD-102T00 - Microsoft 365 Endpoint Administrator
MS-102T00 - Microsoft 365 Administrator
Microsoft Security, Compliance, and Identity
SC-900 - Security, Compliance, and Identity Fundamentals
AZ-500T00 - Microsoft Azure Security Technologies
SC-200 - Microsoft Security Operations Analyst
Microsoft Sharepoint
55215 - SharePoint Online Power User
55238 - SharePoint Online for Administrators
EPI Training Portfolio
EPI Foundation Courses
Data Centre Foundation Certificate (DCFC®)
EPI Design/Build Courses
Certified Data Centre Professional (CDCP®)
Certified Data Centre Specialist (CDCS®)
Certified Data Centre Expert (CDCE®)
Certified Network Cabling Design Professional (CNCDP®)
EPI Maintenance/Operations Courses
Certified Data Centre Facilities Operations Specialist (CDFOS®)
Certified Data Center Facilities Operations Manager (CDFOM®)
Certified Data Centre Environmental Sustainability Specialist (CDESS)
IT Infrastructure and Networks
CompTIA Network+ Training
CompTIA Linux+
CompTIA A+ Core 1
CompTIA A+ Core 2
Cyber Security
CompTIA Security+ Training
CompTIA Cybersecurity Analyst (CySA+)
CompTIA PenTest+
ITIL® 4 Foundation Course
2-Day Business Communication Credential
4-Day Leadership Excellence Credential
Emotional Intelligence and Personal Wellbeing
CareerTalk
Tech Job Portal
SkillsTalk Blog
Career advice
Change jobs
Develop your career
Financial advice
Find a job
Return to work
Work from home
News
Study advice
Study online
Continue your education
Pathways to university
Self Improvement
Government Assistance
All study advice
Jobs by industry
Business Industry
IT Industry
Community Services Industry
Explore Job Roles
View all
Courses by career
Small Business Owner
Human Resource Officer
Business Administrator
Business Leader / Manager
Marketing Manager
Work Health & Safety
Project Manager
Web Developer
Cyber Security
IT Systems Administrator
Disability Support Worker
Counselling
View all
Studying with us
FAQ's
Studying at Upskilled
Upskilled Partner Short Courses
Additional Learning Content
Ways to Pay
How to Enrol
Student Support
Individual Course Questions
View all
More Info
Online Learning
Qualifications
Career Outcomes
All FAQs
Government funding
Australia wide
South Australia
Queensland (HigherLevels)
Queensland (Certificate 3 Guarantee)
ACT
Northern Territory
Why Upskilled
Why Upskilled
Student stories
Meet our trainers
About Upskilled
About Upskilled
Who we work with
Jobs at Upskilled
Meet the team
Enquire now
Enquire
Q&A
Student Q&A: Carolyn Gannon
Community Services Faculty Student - Counselling
Coming from a nursing background, Carolyn Gannon knew that her interest in human behaviour was something she wanted to further explore, so studying a
qualification in counselling with Upskilled
was a stepping stone towards feeding that curiosity.
She found that while nursing and counselling had their similiarities, the key point in difference was that as a counsellor, you cannot offer advice to clients.
In this Q&A, Carolyn shares more about her course experience, what motivated her to study a counselling qualification and why she chose Upskilled as a course provider.
What made you decide to study Counselling?
Studying counselling was something I always had an interest in. I was curious to why people behaved the way they do.
I also liked the idea of being able to help others through a profession.
When friends were going through tough times, I found it rewarding to support, help and listen to them.
In the past, I've been involved in family meetings and quite often they would say to me that I made such a difference in caring for their elderly parent. This made me consider the career path of either a counsellor or support worker.
You have experience working as a hospital trained nurse. What are the differences and similarities between nursing and counselling?
The similarities between nursing and counselling is that they're both built on Legislative Acts and policies that need to be abided by. Professional conduct needs to be ensured in both professions.
I found that with counselling, one of the most important things to know is to never give advice to the client.
The counselling process involved,
“walking alongside the client”,
developing rapport with them and most importantly, being empathetic.
Nursing tends to steer towards giving advice, making suggestions and providing solutions and the most appropriate healthcare
to enhance the patient’s life.
What skills and knowledge have you developed from the course?
To really listen to what the client is saying and to be aware of their non-verbal clues through their body language.
I also learnt how to help a client talk openly and build rapport with them in a non-judgmental way.
The topics from the course were very diverse and thought-provoking. These are the ones I thought were beneficial to me as an aspiring counsellor:
The history of Indigenous Australians and their ongoing struggles
Cultural Diversity
Suicide Prevention
Behaviour Management Strategies
The issues surrounding poor self-esteem and self-worth
Gender Dysphoria and relationship difficulties.
What would you say are the benefits of studying online?
The chance to study during your own time.
I particularly enjoyed researching the topics and digging a little deeper in answering the 'why' and 'how'.
This approach to studying worked for me but you do need to research extensively. I had moments when I thought it was all too hard but with some perseverance and encouragement from the trainers, it was possible for me to complete the course successfully.
What aspects of the course did you enjoy?
I liked how the course had a strong emphasis on positivity. It taught me the importance of self-care (daily exercise, healthy eating, adequate rest), practicing gratitude and becoming more self-aware. These skills were ones I already put into practice but it made me realise their importance since I commenced my studies.
The overall messaging I took from the course was that you need to look after yourself first before you can help others.
By understanding this, it helped me cope with the difficulties of everyday life.
I also enjoyed communicating with the trainers, particularly when they spoke of their past experience with clients and how they approached certain behaviours.
Doing the face-to-face sessions was probably the biggest challenge for me as I was so accustomed to giving advice. However, the sessions tied into the course content and this in turn proved to be very rewarding for me.
Why did you choose to study with Upskilled?
I found Upskilled to be the most affordable option compared to some of the other courses I reviewed. I was quite hesitant because I had not studied in years and didn't want to start a course that I was unable to complete.
I found that the student support team were very encouraging when I first discussed the course with them.
Prior to starting my studies, I recently lost my mum and felt it was a good time to pursue a new goal. As my children were all grown-up and found success in their careers,
I felt it was time for me to pursue something of my own.
Any advice you'd like to give to those thinking of studying this course?
Think about time management and set yourself goals so that you can complete the course within the desired timeframe.
It's important to start with a positive attitude and to believe that you can do this.
Be prepared to research extensively and ask for help when needed. When certain assignments or tasks may become overwhelming, remember to persevere.
Studying can be stressful but with support from family, friends and Upskilled, success can be yours!
Build your counselling skills through online education
Interested in a career in counselling? Studying the
counselling
with Upskilled can help you prepare for a rewarding role as a counsellor, developing interpersonal skills in empathy, rapport building and mediation.
This two-year qualification is delivered online and will have you undergo a practical assessment where you will be a trainee counsellor within a simulated workplace. This helps you apply what you've learnt, giving you hands-on practice in counselling clients.
Get in touch with Upskilled on
1300 009 924
and enquire about this course today!
View all Q&A
Upskill for the career you love.
Talk to an Education Consultant about which course is best suited for you
Get in touch
1300 009 924
Enquire now
Start your next course with Upskilled. Enter your details in the form below.
Upskilled Course
Student Support
What best describes you:
*
What best describes you?
I'm starting my career
I'm looking to change careers
I'm returning to work
I'm looking for a promotion
I want to expand my skillset
I'm none of the above
First Name:
*
Last Name:
*
Email:
*
Phone:
*
Comments:
Contact Name:
*
Email:
*
Phone:
*
Description:
*By providing your information, you agree to our
Privacy Policy
and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.
×
Enquire now
Start your next course with Upskilled. Enter your details in the form below.
First Name:
*
Last Name:
*
Email:
*
Phone:
*
Company:
*
Industry:
Please select
Accommodation and food services
Administrative and support services
Agriculture, forestry and fishing
Arts and recreation services
Building & Construction
Education and training
Electricity, gas, water and waste services
Financial and insurance services
FMCG
Health care and social assistance
Information media and telecommunications
Local Government Council
Machinery
Manufacturing
Mining
Professional, scientific and technical services
Public administration and safety
Recruitment
Rental, hiring and real estate services
Retail trade
Transport, postal and warehousing
Travel
Wholesale trade
Other
*By providing your information, you agree to our
Privacy Policy
and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.
×
Processing