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Student Q&A: Lynn Weate

Community Services Faculty Student - Mental Health

Lynn Weate is currently studying the certificate-level qualification in Mental Health with Upskilled. Having many years of experience in the retail sector, she decided that working in the industry was no longer what she wanted to do professionally.

After going through some difficult circumstances happening in her life, Lynn took these as a learning opportunity for her to give back, making the decision that she wanted to change careers and work in community services.

In this Q&A, she shares more about her experience with online study, what existing skills she has that can help her move into a career in community services and advice for those thinking about changing careers. 

Could you tell us why you chose to study Mental Health? 

In my current position, I have reached my peak and am now looking to challenge myself into a new career and industry. After the tragic loss of both my daughter and brother, I feel that these lived experiences have helped me understand that I have a lot more to offer in the field of community services.

Going through the stages of grief has encouraged me to take the opportunity to learn how I can help others going through difficult circumstances.

You’ve previously studied a range of courses in hair design, business, administration (medical terminology) and hospitality. What skills do you already have that can help you transition to a career in community services? 

The skills that I think can help me transition to work in community services are:
  • Customer service
  • Dealing with a wide range of people
  • Understanding the needs and expectations of customers
  • Maintaining and developing good relationships with clients
  • Strong organisational and attention-to-detail skills
  • Great listening skills
  • Patience
  • Ability to follow and to put in place company policies and procedures
  • General front office administrative duties
mental health concept

Do you have any work experience that relates to community services? 

I think my experience working in retail, hairdressing and management has given me insight on how to relate and communicate effectively to our diverse society. I understand that working in community services is a field that requires regular interaction with clients and dealing with unique situations on a daily basis. 

What do you think are the benefits of studying online?

It’s early days into my studies but I’m finding the online support helpful. Due to our current pandemic, I've been stood down from my current position so I’m finding it great that I can jump online whenever I want and love the flexibility of being able to study as much as I like. I’m going to push myself and spend as much time on my studies before I return to work.  mental health concept - puzzle piece

What traits do you think people need to have in community services? 

To work in community services you need to have an open mind, be considerate, honest, trustworthy, caring, non-judgemental and have a happy and positive outlook

Any advice you’d like to share for people thinking of changing careers? 

I have come to the point in my career where it’s not rewarding and I need to be challenged and feel satisfied with my achievements. I still have a lot to give, more to offer and learn in this new chapter of my life. 

Start your career in mental health with Upskilled 

If you have a strong interest in helping others when it comes to their mental health problems, consider studying the certificate-level qualification in mental health with Upskilled. This practical qualification will help you learn how to work with individuals who have experienced trauma in their life and find ways to improve their general wellbeing.

This course can be completed within 18 months and can help you work towards career outcomes as a mental health worker or community support worker. If you're interested in studying this course, get in touch with one of Upskilled's education consultants on 1300 009 924 and see how a mental health qualification can help establish your career in community services. 

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