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Studying at Upskilled
How much contact will I have with my trainer?
Upskilled's online courses are self directed. This means you are ultimately in control of how you manage your studies.
However we take pride in ensuring you never feel completely alone if you require some clarification or feedback on your course materials or assessments. That's why we make sure our trainers are accessible to our students should you need them.
Trainers are contactable in a number of ways, and we're sure one of them will suit your needs. This includes:
Messaging via your LMS (our online learning management system)
Scheduling phone calls or online chats
Types of enquiries your trainer handles are primarily
academic support such as:
Help completing assessments
Help understanding learning concepts and content
Help using software and tools that are relevant to your studies
In addition, we make sure our Student Support team is there to answer any of those general non accademic enquiries such as:
Help with log in details
Trouble shooting uploading documents to the LMS
Support in navigating the LMS
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