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Help Desk Officer

Find out how to become a help desk officer and work in the information technology industry. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Help Desk Officer is $65,000 - 83,200 annually


Help desk officers offer first line support when problems are experienced with computers or computer systems. They may offer remote help as well as in-situ troubleshooting. Employment for help desk officers to 2019 is expected to grow strongly. Employment in this very large occupation remained stable over the last five years.

Read more about the information technology industry.

Key skills

Help desk officers respond to help desk calls and provide timely solutions to problems related to computer hardware and software.

  • Communicate effectively to gather appropriate information regarding computer related problems
  • Make timely decisions about the most efficient solutions to issues
  • Coordinate with internal departments and external service providers to ensure solutions
  • Install, format and maintain desktop and laptop computers
  • Run repairs and replacements on computer hardware
  • Set up, test and troubleshoot local and remote wireless access and network connectivity

Quick facts

Working as a help desk officer gives you the opportunity to use and develop up to date computer skills to make important decisions and support other personnel.

  • Average Hours Worked
    38.2 full-time hours per week vs. all jobs average of 40 hours
  • Main Industries
    Professional, scientific, and technical services; education and training; and other services
  • Average qualification level
    35.7% Bachelor degree

* All information on this page has been complied using figures from and the Australian Government's - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the skills you need to find work as a help desk officer by studying the information technology course below.

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