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Help Desk Team Leader

Find out how to become a help desk team leader and work in the information technology industry. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Help Desk Team Leader is $67,500 - 83,500 annually


Help desk team leaders manage the help desk team to ensure that all computer related issues are dealt with promptly and effectively. The help desk is usually the first line of computer support within an organisation. Employment for help desk team leaders to 2019 is expected to grow strongly. Employment in this very large occupation remained stable over the last five years.

Read more about the information technology industry.

Key skills

Help desk team leaders oversee a team to maintain an excellent delivery of service related to computer hardware and software problems.

  • Manage the help desk call logging system and ensure it is fit for purpose
  • Oversee maintenance and troubleshooting call out requirements
  • Take an overview of service desk calls, response times and customer satisfaction
  • Understand and assist in compliance with software license requirements
  • Offer hardware and software support as necessary
  • Contribute to management meetings as required

Quick facts

Working as a help desk team leader gives you the opportunity to develop up to date computer skills at the same time as utilising key people and management skills.

  • Average Hours Worked
    38.2 full-time hours per week vs. all jobs average of 40 hours
  • Main Industries
    Professional, scientific, and technical services; education and training, and other services
  • Average qualification level
    35.7% Bachelor degree

* All information on this page has been complied using figures from payscale.com.au and the Australian Government's joboutlook.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.


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