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Help Desk Team Leader

Find out how to become a help desk team leader and work in the information technology industry. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Help Desk Team Leader is $89,400 - 102,600 annually

What does a Help Desk Team Leader do?

Help desk team leaders manage the help desk team to ensure that all computer related issues are dealt with promptly and effectively. The help desk is usually the first line of computer support within an organisation. 

Read more about the information technology industry.

What are the key skills of a Help Desk Team Leader?

Help desk team leaders oversee a team to maintain an excellent delivery of service related to computer hardware and software problems.

  • Manage the help desk call logging system and ensure it is fit for purpose
  • Oversee maintenance and troubleshooting call out requirements
  • Take an overview of service desk calls, response times and customer satisfaction
  • Understand and assist in compliance with software license requirements
  • Offer hardware and software support as necessary
  • Contribute to management meetings as required

How to become a Help Desk Team Leader 

If you're interested in pursuing a career as a Help Desk Team Leader, typically you'll need a bachelor's degree in science, business or information technology.

We recommend studying a ICT50220 - Diploma of Information Technology as it can give you some of the core skills needed to find career success as a Help Desk Team Leader. 

Quick facts

Working as a help desk team leader gives you the opportunity to develop up to date computer skills at the same time as utilising key people and management skills.

Employment for Help Desk Team Leaders is set to grow strongly in the next five years. From 12,100 in 2020 to 16,300 by 2025. 

  • Average Hours Worked
    41 full-time hours per week vs. all jobs average of 44 hours
  • Main Industries
    Professional, scientific, and technical services; education and training, and other services
  • Job Growth
    Set to grow strongly in the next five years. From 12,100 in 2020 to 16,300 by 2025. 

* All information on this page has been complied using figures from and the Australian Government's - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

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