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Service Delivery Manager

Find out how to become a service delivery manager in the information technology sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Service Delivery Manager is $102,100 - 145,900 annually


Service delivery managers focus on maintaining customer satisfaction by ensuring that their business services are performing at a high-quality standard. Employment for this role is expected to grow strongly to 2022, from 53,300 workers in 2017 to 59,200 by 2022. 44,000 job openings are expected over this time from workers leaving and new jobs being created.

Read more about the information technology industry.

Key skills

Service delivery managers have high-level knowledge of their business product and exert excellent communication and customer service skills.

  • Experienced in customer service and have exemplary communication skills for assisting clients and tending to inquiries
  • A thorough knowledge of their business’ services, with an ability to identify and analyse areas for improvement
  • Strong organisational skills for managing budgets and maintaining documents on client issues and inquiries
  • A keen attention to detail for ensuring that all service agreements are met and all aspects are performing up to standard
  • Ability to troubleshoot and identify any technical issues
  • Have a personable, helpful, and patient character for maintaining positive relationships with clients

Quick facts

Service delivery managers are “people-persons” with high-level IT knowledge and a focus on detail. Here are a few quick facts on the role.

  • Average Hours Worked
    38.2 full-time hours per week vs. all jobs average of 40 hours
  • Main Industries
    Professional, scientific, and technical services; education and training; and public administration and safety
  • Average qualification level
    35.7% Bachelor Degree

* All information on this page has been complied using figures from and the Australian Government's - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.


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