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Systems Support Analyst

Find out how to become a systems support analyst in the information technology sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Systems Support Analyst is $91,700 - 116,300 annually

What does a System Support Analyst do?

System support analysts are responsible for analysing and ensuring that digital information systems of a company are running smoothly

Read more about the information technology industry.

What are the key skills of a System Support Analyst?

System support analysts must have a strong, thorough knowledge of the digital information systems their company uses, such as communications and payroll.

  • Computer proficient and have excellent ability in providing users with technical support
  • Ability to identify and evaluate any deficiencies in the IT system functionality of a business
  • Strong communication skills for discussing effective solutions and areas of improvement
  • Ability to train and support personnel in using company’s IT systems
  • Excellent organisational skills for managing files, records, and reports
  • Excellent analytical and critical thinking abilities

How to become a System Support Analyst

You can pursue the role of a System Support Analyst without any formal qualifications, however, doing a relevant course in information technology can be advantageous when looking for work.

We recommend studying a Bachelor of Applied Information Technology as this qualification can give you the skills needed to become a System Support Analyst.

Quick facts

System support analysts are ideal for detail-oriented individuals who love working with technology. Here are a few quick facts on the role of a system support analyst.

Employment for System Support Analysts is set to grow very strongly in the next five years. From 34,100 in 2020 to 43,500 by 2025.

  • Average Hours Worked
    42 full-time hours per week vs. all jobs average of 44 hours
  • Main Industries
    Professional, scientific and technical services; financial and insurance services; and public administration and safety
  • Job Growth
    Set to grow very strongly in the next five years. From 34,100 in 2020 to 43,500 by 2025. 

* All information on this page has been complied using figures from and the Australian Government's - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

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