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Systems Support Analyst

Find out how to become a systems support analyst in the information technology sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Systems Support Analyst is $73,800 - 105,500 annually


System support analysts are responsible for analysing and ensuring that digital information systems of a company are running smoothly. Employment for this role is expected to grow moderately to 2022, from 26,100 workers in 2017 to 27,000 by 2022. 12,000 job openings are expected over this time from workers leaving and new jobs being created.

Read more about the information technology industry.

Key skills

System support analysts must have a strong, thorough knowledge of the digital information systems their company uses, such as communications and payroll.

  • Computer proficient and have excellent ability in providing users with technical support
  • Ability to identify and evaluate any deficiencies in the IT system functionality of a business
  • Strong communication skills for discussing effective solutions and areas of improvement
  • Ability to train and support personnel in using company’s IT systems
  • Excellent organisational skills for managing files, records, and reports
  • Excellent analytical and critical thinking abilities

Quick facts

System support analysts are ideal for detail-oriented individuals who love working with technology. Here are a few quick facts on the role of a system support analyst.

  • Average Hours Worked
    39.7 full-time hours per week vs. all jobs average of 40 hours
  • Main Industries
    Professional, scientific and technical services; financial and insurance services; and public administration and safety
  • Average qualification level
    Recommended qualification levels for system support analysts start at a Bachelor level

* All information on this page has been complied using figures from payscale.com.au and the Australian Government's joboutlook.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the skills you need to find work as a system support analyst by studying these Information Technology courses below.

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