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How to become a caseworker in community services

By Ben Madden

If you’re looking to make a difference in your community, then becoming a caseworker may be a viable career path. It’s a career that allows you to make a meaningful impact on the lives of the people you work with, helping them make positive, long-lasting changes.

Read on to learn more about the role of a caseworker, as well as what you can study to sharpen your skills!

What is the difference between a social worker and a caseworker?

While social workers and caseworkers (sometimes known as case managers) both help to improve the lives of their clients, the way they help is slightly different. Social workers provide emotional support for their clients, responding to incidents that may occur, as well as providing counselling when required.

On the other hand, caseworkers connect their clients with services that can help them improve their health, finances and employment opportunities. They are deeply involved in helping their clients make practical improvements in various aspects of their lives.

Social workers will often need to evaluate the needs of a client, as well as record and maintain records of their progress, regularly follow up with clients and advocate for their human rights if needed. Many social workers will have a specialty, such as addiction, mental health, or working with children and families.

Caseworkers, on the other hand, have a broader understanding of their clients, and will help them access the services and care they need to make long-lasting improvements. Caseworkers will work with their clients to make informed decisions about treatment options and help them solve complex problems – which can often include referring clients to services that they might not have previously known about.

How can I become a caseworker in community services?

case worker concept

If you’re looking to become a caseworker, then you’ll want to complete some further study. The CHC52015 – Diploma of Community Services (Case Management) will give you the skills you need to coordinate complex cases for your clients, helping them to improve their lives in all aspects.

The course will not only provide you with all the necessary theory to excel as a caseworker, but you’ll also learn on the job through work placement. It’s a great way to build your confidence as a caseworker, before you go and apply your skills in the workplace.

Throughout the duration of the course, you’ll gain valuable skills and knowledge, such as:
  • The ability to implement trauma informed care
  • Debrief with those in your workplace after a case
  • Identify and assist children and young people in need
  • Conflict resolution
  • Complex problem solving
  • How to reflect and improve your professional practice
The course is designed to give you a robust understanding of the role of a caseworker, as well as the confidence and training to implement your skills in a real-world setting from the day your nationally-recognised qualification is complete.

As part of studying with Upskilled, you’ll also have access to a range of resources designed to help further your understanding of casework. You’ll have access to Upskilled’s Student Support Team, specialist trainers, online tutorials, access to valuable video content on LinkedIn Learning and ClickView, and access to Upskilled’s customised learning platform, MyUpskilled.

How long does the course last?

The course lasts for 24 months, and includes 16 different units, all designed to provide you with job-ready skills and knowledge. As part of the course, you will undertake summative and formative assessments, write a report and/or create a portfolio, and participate in valuable role-playing scenarios.

You will also be expected to work on a variety of resource projects, as well as apply learned theory through answering practical written/oral questions. Each assessment will measure your ability to apply casework concepts in real-life scenarios, demonstrating your growth throughout the duration of the course.

Are there any eligibility criteria for the course?

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Upskilled’s courses have certain requirements to help you enrol in courses that are right for you, and that’s the case with the CHC52015 – Diploma of Community Services (Case Management).

As a guide, you’ll be expected to meet at least one of the following:
  • Completed Year 12/equivalent
  • A Certificate IV qualification or higher
  • 4 years of relevant industry experience in a role that uses written documentation and communication
All applicants will need to be at least 18 when they are admitted to the course – and if you have any concerns, or you fall outside the listed eligibility requirements but believe the course is right for you, then you can talk with our Education Consultants!

Looking for a career as a caseworker?

Upskilled is here to help. Upskilled’s courses help students obtain nationally recognised qualifications in a large selection of industries, so you can pursue your dream career.

You can find out more about the courses by reaching out to Upskilled’s education consultants on 1300 009 924 to learn more about casework, and why it might be the right career for you!

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Start your next course with Upskilled. Enter your details in the form below.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.