Online training - access your course anytime, anywhere! Call us on 1300 009 924
Enquire now
Your career
Job role

Family Support Worker

Find out how to become family support worker in community services. Get information on job prospects, expected salary, essential skills and qualifications needed.

Similar job roles
The current average salary of an Family Support Worker is $65,800 - 92,400 annually


What does a Family Support Worker do? 

A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice.

They may offer counselling and mediation services, identify appropriate social services and help families navigate the protocols of the social system.

Read more about the community services industry.

What skills do you need to be a Family Support Worker?

Family support workers give assistance to families facing social problems and act as a liaison between them and different government organisations.

  • A caring personality with a strong sense of social justice and empathy
  • A thorough understanding of services offered and systems to follow
  • Strong organisation skills and attention to detail to prepare reports, manage caseloads and follow-up appointments
  • Excellent oral and written communications skills to interact with a wide range of individuals
  • Good problem solving skills, tact and diplomacy

How to become a Family Support Worker

If you're interested in becoming a Family Support Worker, you'll need qualifications in community services, social work, or health. Employers prefer those who havde a diploma-level qualification or bachelor's degree.

We recommend studying either a CHC52015 - Diploma of Community Services or CHC51015 - Diploma of Counselling  as these qualifications can help you build the skill set to prepare you for the role of Family Support Worker. 

You need resilience and communication skills. You also need to learn how to work in a team and independently, and be able to use your discretion.
Industry Q&A: Community Services with Tom Conley
, President & Executive Managing Director
Read the full testimonial

Family support worker quick facts

Family support workers provide help to at-risk families. 93% of the workers are female. The sector will grow strongly due to a strong demand for social services over the next five years.

  • Average Hours Worked
    41 full-time hours per week vs. all jobs average of 44 hours
  • Main Industries
    Healthcare and social assistance; public administration and safety; professional, scientific and technical services
  • Job Growth
    Expected to grow strongly over the next five years.

* All information on this page has been complied using figures from and the Australian Government's - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the skills you need by studying the courses below.

Enquire now

Start your next course with Upskilled. Enter your details in the form below.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.