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Family Support Worker

Find out how to become family support worker in community services. Get information on job prospects, expected salary, essential skills and qualifications needed.

Similar job roles
The current average salary of an Family Support Worker is $51,300 - 69,500 annually


What does a family support worker do? 

A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice. They may offer counselling and mediation services, identify appropriate social services and help families navigate the protocols of the social system.

Read more about the community services industry.

What skills do you need to be a family support worker?

Family support workers give assistance to families facing social problems and act as a liaison between them and different government organisations.

  • A caring personality with a strong sense of social justice and empathy
  • A thorough understanding of services offered and systems to follow
  • Strong organisation skills and attention to detail to prepare reports, manage caseloads and follow-up appointments
  • Excellent oral and written communications skills to interact with a wide range of individuals
  • Good problem solving skills, tact and diplomacy
You need resilience and communication skills. You also need to learn how to work in a team and independently, and be able to use your discretion.
Industry Q&A: Community Services with Tom Conley
, President & Executive Managing Director
Read the full testimonial

Family support worker quick facts

Family support workers provide help to at-risk families. 93% of the workers are female. The sector will grow strongly due to a strong demand for social services over the next five years.

  • Average Hours Worked
    33.6 full-time hours per week vs. all jobs average of 40 hours
  • Main Industries
    Healthcare and social assistance; public administration and safety; professional, scientific and technical services
  • Average qualification level
    62.1% Bachelor degree

* All information on this page has been complied using figures from and the Australian Government's - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the qualifications you need to become a family support worker by studying these community services courses below.

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