Online training - access your course anytime, anywhere! Call us on 1300 009 924
Enquire now

What are the benefits of effective workplace communication?

By Ana Isabel Alonsagay

The most innovative, productive workplaces thrive on three non-negotiables: skill, drive, and effective communication. The latter, in particular, can help ensure a harmonious, collaborative work environment – leading to happier, healthier, and more engaged employees.

Below, we break down the main benefits of improving workplace communication, and how project management training can help in building such skills. 

Top 5 benefits of effective workplace communication

  1. Better workplace productivity.
  2. Mitigate conflicts faster.
  3. Employees feel more engaged and motivated.
  4. Improved customer and client relations.
  5. Healthier workplace culture.

1. Better workplace productivity.

A prime benefit to quality workplace communication is its ability to boost productivity – and in turn, collaboration and innovation. Employees thrive best when they have a clear understanding of their role, these include both their daily duties and long-term targets. Clearly communicating what’s expected of them can help in bringing out their best performance, as they’re able to accurately carry out their tasks to company standards. 

Additionally, fostering proper workplace communication helps build closer, collaborative relationships among workers – allowing daily processes to run efficiently. With employees freely sharing their ideas, you’ll also cultivate an environment of greater innovation and creativity. 

2. Mitigate conflicts faster.

team resolving conflict

With employees better able to communicate their thoughts, workplace conflicts and disagreements can be solved faster or kept to a minimum. Conflicts typically arise due to miscommunication or misunderstanding; one may often feel like their needs aren’t heard or are blatantly disrespected. 

However, the ability to identify one’s communication patterns or habits can help workers adjust their approach to situations accordingly. This can be as simple as merely practicing “active listening”, in which one makes the conscious effort of reading both verbal and non-verbal cues (and giving the same in turn) to provide an appropriate response to the speaker. 

3. Employees feel more engaged and motivated.

Active, effective communication also has the power to strengthen employee engagement. With a safe place for expression, workers will often be more motivated to connect with others, share new ideas, and ultimately achieve company goals. 

Additionally, this provides you the opportunity of better understanding your workers’ skills, needs, and long-term goals. By getting to know your team better through effective communication, you’ll learn to better delegate tasks and encourage workers through specific projects or activities. You’ll also be better able to cultivate specific talents, as well as offer constructive feedback where necessary. This, in turn, fosters an open, positive relationship between manager and employee – leading to improved workplace morale and greater drive towards a shared vision. 

4. Improved customer service and client relations.

Effective workplace communication not only impacts internal business relations – but those outside of the company, too. With sharp communicators under your belt, your team will be better able to offer top-notch, quality customer service. Not only will they understand client needs better (providing them with accurate solutions or assistance), but they’ll also be more equipped to handle conflict in the case of disgruntled or unsatisfied customers. 

As 94% of consumers consider “customer feedback” a must, a proper communication skillset is now more crucial than ever.  

Such skills can also help one build positive relationships with clients and other external stakeholders, leading to greater brand trust and loyalty.

5. Healthier workplace culture.

Finally, effective communication can simply lead to an overall healthier work environment. With employees more engaged, productive, and collaborative – they’ll typically feel more valued and satisfied with their roles as a result. This leads to lower levels of stress or burnout, cultivating a happier workforce that puts its best foot forward.
Open communication additionally fosters a workplace that embraces diversity; helping workers of all cultural backgrounds and beliefs feel seen, equal, and understood. 

What is project management? 

project communication concept

Project management refers to the tools, processes, and knowledge required to deliver something of value to a client or consumer. These can range from small-scale projects such as the development of a new business process – to assignments as large as the construction of new buildings or transportation systems. 

Project managers implement the procedures required to see these projects to completion. They typically handle the budget, deadlines, client relationships, and documentation of an entire project. Possessing the traits of creativity, innovativeness and sharp communication skills; these professionals are well-equipped to handle common workplace challenges and motivate teams to success. 

What are the benefits of a career in project management? 

  1. Job security.
  2. Transferable skills.
  3. Fulfilling work.

1. Job security.

The project management industry currently faces a high demand for talent, pushed by the onslaught of new projects amidst post-pandemic recovery. 

Though experts predict the need for at least 100,000 additional project managers by 2027, the job market continues to grapple with a growing skills shortage – leading to plenty of opportunities and competitive salaries for the right talent. 

According to, the average project manager earns a whopping $123,993 AUD annually, with the highest earners receiving as much as $159,000 per year. 

2. Transferable skills.

With every industry reliant on its own set of projects, the skills you gain in project management are easily transferable across varying fields and businesses. You’re thus free to pursue a sector that best fits your interests – whether that be in construction, IT, or community services.

There are additionally various specialties to choose from, such as the role of a contract manager, a program coordinator, and a project director.  

3. Fulfilling work.

Lastly, the role of project manager is an often fulfilling one, as you’ll have a direct impact on the success and goals of a company. You’ll also have the opportunity to work with people from all walks of life; empowering them in their talents and ideas. It’s a job best suited for “people-persons” with a knack for solving problems and embracing new challenges as they come. 

How to enrol in a BSB50820 – Diploma of Project Management? 

Upskilled’s BSB50820 – Diploma of Project Management offers training in all the fundamentals required to plan, develop, and manage business projects. Over the course of 12-18 months, students will build on their critical thinking, communication, and team leadership – alongside skills in project risk, financial, and resource management. 

Those interested in enrolling in this course can do so anytime. Simply submit an enquiry form through the course page and fill out the details requested. An education consultant will then get in touch, helping answer any further questions you may have on the program, along with information on payment options, career outcomes, and eligibility requirements. After your consultation, you may then receive an enrolment form through your e-mail. 

Upskilled’s diploma course in project management can arm you with the basics to see projects to completion, including the skills to lead, plan, and communicate effectively among teams. Best of all, our program is delivered online, helping you study at a time, place, and pace that suits you best. Build your communication skills, and enquire with us on a course today. 
View all Self improvement articles

Enquire now

Start your next course with Upskilled. Enter your details in the form below.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.