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Community & Health

Community Services & Case Management Courses

Upskilled offers a wide range of online Community Services & Case Management courses, providing the skills and knowledge to make a difference. Gain industry-recognised qualifications and practical experience.

$82K+
Annual Salary, Full-time
15.8%
Employment growth over the next 5 years
76.2%
Female share among the employed workforce
Browse courses
Trustpilot
Faculties
Learning areas
Course levels
6 results
Certificate III
Certificate III in Community Services
CHC32015
Nationally Recognised Qualification
Online | Self-paced | No Exams
Starting at $62 p/w
Expert Career Guidance
Diploma
Diploma of Community Services
CHC52021
Nationally Recognised Qualification
Online | Self-paced | No Exams
Starting at $70 p/w
Work Placement Support
Diploma
Diploma of Community Services (Case Management)
CHC52021
Nationally Recognised Qualification
Online | Self-paced | No Exams
Starting at $70 p/w
Work Placement Support
Get Career Ready!
Upskill for the career you love. Study Smart and Save Big in 2025.
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Bachelor
ACAP
Bachelor of Social Work
Available only on-campus
28 Units
Advanced Diploma
Advanced Diploma of Community Sector Management
CHC62015
Nationally Recognised Qualification
Online | Self-paced | No Exams
Starting at $87 p/w
Expert Career Guidance
Statement of Attainment
Short Course in Introduction to Community Services
CHC52021
3 units of competency
Starting at $69 p/w
Next start date: 12 May 2025

Our Community Services Trainers

Travis Hackett
Travis Hackett
Head of Vocational Education - CHC
Rosan Lal
Rosan Lal
Program Coordinator - CHC
Ronnie Lynch
Ronnie Lynch
Program Coordinator - CHC
Jacqueline Salvage
Jacqueline Salvage
Program Coordinator - CHC

Join over 42,000 Aussies who have had success with Upskilled

Great Course. Great Support.

Recently started the Diploma of Counselling. Can't thank Upskilled and all staff enough. I was hesitant.at first but it was always something i have wanted to do. Have been involved in education and it has been a part of the job but have always wanted to do it as a profession. The education staff have been so supportive and instructional creating a great learning and interactive environment. Looking forward to studying more and making mistakes as thats how I learn and progress.

Special thank you to Jo one of the Education Consultants. He was informative. friendly, knowledgeable about the course and study. Didn't feel pressured just helped me navigate options and left it up to me to decide. So glad he rang after I expressed interest in commencing studies again after a long time.

Steph
Highly recommend!

Better than the classroom! It’s been a fantastic experience. The student support team and our trainer are incredible. Always willing to help our investgate my queries. Our trainer is always generous with his time and feedback. 

Christina - Diploma of Counselling
My experience with Upskilled's Ronnie

My Experience with upskilled's coordinator Mr Ronnie, is absolutely amazing, his such a great teacher and his explanation in regarding the course are very clear and very helpful. Since I started he was always there when needed help with the course. Mr Ronnie makes you understand how to reach your goal of understanding of each session and the progress is very successful. Keep up with the good work Ronnie, and i recommend Upskilled's and Ronnie to every student and do not hesitate to contact all staff there as there a very grateful and will attend helping you straight away. One more think, I wouldn't be able to do this with out you (Ronnie) helping and supporting me, overall his fantastic. I look forward to the next meeting.

Maria Bullivant
I really enjoyed studying the diploma

I really enjoyed studying the Diploma in Counselling this was such a great course. I loved the interaction with people and learning new aspects of counselling. I have learnt so much that going onto the next faze of my studying will help me tremendously after doing this course.
My trainer Ronnie was very supportive and helpful and was always available when needed, he offered great feedback and encouraged role playing as much as possible.

Bridget

Career Outcomes

Here are some of the exciting career opportunities

Alcohol and Other Drugs Worker
Annual salary
$78,200 - $104,200
Case Manager
Annual salary
$77,400 - $111,800
Community Support Worker
Annual salary
$54,600 - $70,000
Family Support Worker
Annual salary
$65,800 - $92,400
Mental Health Worker
Annual salary
$68,600 - $104,500
Youth Worker
Annual salary
$63,500 - $93,200

Why Study Community Services & Case Management Courses?


In today's ever-changing world, pursuing Community Services & Case Management courses can offer a range of valuable benefits. From acquiring in-demand skills to positively impacting individuals and communities, exploring online courses in community services and counselling can lead to fulfilling and rewarding career opportunities. 

Help Fill Australia's Skills Shortage

Australia has a massive skills shortage, and the Community Services & Case Management courses allow individuals to contribute to filling the skills shortage in these critical fields. By enrolling in online courses, learners can acquire essential knowledge in mental health, family counselling, and youth work, addressing the pressing needs of communities and supporting those in need.

15.8% Market Growth!

The Community Services & Case Management industry is experiencing unprecedented growth, with a projected employment increase of 15.8% over the next five years. As a result, an estimated 88,500 professionals are predicted to be employed in this field by 2026. This growth highlights the expanding demand for skilled practitioners to address the evolving needs of mental health support, family dynamics, and community development.

Meaningful and Rewarding Careers

A career in Community Services & Case Management can be deeply rewarding, offering the chance to make a real difference in people's lives. From supporting individuals facing challenges to working on community development projects, these roles provide a sense of fulfilment and purpose.


Is community service a good career?

If you're someone that has an outgoing personality and the desire to create an impact on the lives of other people, community services is an industry that offers plenty of rewarding work that can make the most of your strengths and qualities.

If you enjoy working with others, can easily relate to people and prefer a role that is hands-on, working as a community services worker can possibly be a job title that you can naturally flourish in.
 

Why is it important to study a community services course?

Studying a community services course can equip you with the skills and knowledge to pursue a career in the community services industry. The CHC52021 - Diploma of Community Services (Case Management) can help you gain the relevant skill set to further expand your career options, as well as prepare you for challenges you may encounter in the field.

One of the key reasons why people study community services is they either want to change careers, improve their existing skill set or work towards a higher-level role in related areas such as social work, disability, or children and youth.

Upskilled has online courses that can help you pursue specialised areas in the community services industry. These include:

 

What skills can you gain from a community services course?

A community services course can help you gain the required skills to be prepared for a rewarding career in the industry. You'll get the opportunity to give back to the community and help people.

Some of the core skills you can gain from a community services course include: 

  • Excellent people skills
  • Interpersonal skills
  • Empathy
  • Strong communication skills
  • Ability to undertake admin and organisational tasks

Most of the online community services offered through Upskilled includes work placement where you'll have the opportunity to gain work experience at a host organisation of your choice. 

This means that you'll have exposure to real-work scenarios that can give you further preparation and a foot in the door for paid employment. It can also help you make professional connections with people already working in the industry. 

All Upskilled community services courses include role-playing activities that allow you to also work with either your colleagues, family or friends to participate in your assessments. This helps us assess your understanding of the content and provides you with practical training for the industry, alongside the theory-based community services units.
 

How to enrol in this course?

To enrol in a community services course with Upskilled, the first step is to fill out an enquiry form for any of the courses you're personally interested in. You'll be required to provide the following details:

  • Your Name
  • Email
  • Phone

You'll also be required to answer the question, 'What best describes you?', which indicates your specific intentions when it comes to your career. This could mean:

  • Changing careers
  • Looking for a promotion
  • Returning to work
  • Starting your career 
  • Expanding your skill set 

This will help our education consultants ask the relevant questions before they start the enrolment process. Once you submit an enquiry form, they should be in touch within 48 hours. 

During your course consultation, education consultants will happily assist if you have questions on:

  • Payment options
  • If you're eligible for the course
  • Community services jobs you can pursue after course completion

Once you're happy with everything, your education consultant will send you through an enrolment form via email. 

FAQs - Community Services & Case Management Courses

Upskilled has a variety of courses available to prepare you for work in the community services industry. Depending on your skills and experience, you may be able to undertake a diploma or certificate-level qualification that is nationally-recognised to all employers in Australia.

Community services workers generally need a diploma qualification but people starting out in their career can study a certificate to get started in developing the skills required for a career in the industry. 

Upskilled currently offers courses in:

  • Case management
  • Mental health
  • Counselling
  • Aged care
  • Disability
  • Alcohol and other drugs

There are no formal entry requirements for enroling in a community service course.
To make sure you get the most out of training with us, the following enrolment process applies:

  • Once you have inquired, one of our friendly Education Consultants will contact you to ensure you have the right pre-existing knowledge and skills to achieve your chosen qualification.

A Diploma in Community Services course is designed to be completed within 12-24 months.
There is no minimum timeframe for completing this course. Students who are highly motivated, well-organised, experienced, and committed to making time to study can complete the qualification at an accelerated pace. Please speak with one of our Education Consultants about your study and course completion goals.

You need to be over 18 years old to enrol in this course. 

As a community services worker, you'll be supporting others to improve their livelihoods and wellbeing, creating positive change and impact. You'll generally work with people that are part of the vulnerable populations, where they may face ongoing mental and physical health issues or struggling with substance abuse.

There are a wide range of specialisations you can explore within the community services industry. This includes:

  • Aged Care
  • Disability
  • Case Management
  • Mental Health
  • Drug and Alcohol Rehabilitation
  • Youth Work

Community services workers have the ability to work in a variety of settings, which includes hospitals, government institutions and other related health facilities.

Depending on what qualification you end up studying with Upskilled, there are a variety of career outcomes you can pursue that may be in line with your career goals. The community services sector has an extensive range of career opportunities available and it will depend on where your passion lies. At the end of the day, you'll have the opportunity to work in an industry where job satisfaction and career fulfilment is high.

The following are potential career pathways you can explore:

  • Aged care worker
  • Mental health worker
  • Drug and alcohol support worker
  • Disability support worker

If you're interested in a career in community services, here are some interesting facts and figures that can help you decide if this is the pathway for you.

  • Most community services workers need a formal qualification, and generally go through Vocational and Education Training (VET).
  • The future growth for employment opportunities in community services is very strong.
  • The average weekly pay for community services workers is $1,328
  • Make a real difference in people's lives: No matter what role you choose to pursue in the community services industry, the support and care you'll give to other people can create a positive impact.
  • A variety of work available: You have room to move in the community services industry, so if you want to be in a different role, it's possible to do this as there are plenty of other sectors you can explore.
  • The industry is booming: It's projected that by 2025, the industry will have over 1.9 million employees. With Australia's ageing population, there is a high demand for skilled workers in community services - particularly in aged care.
  • Develop useful transferable skills: Being a team player, having the ability to solve problems and critical thinking are transferable skills you can gain from working in community services, which can help you interact with people on a daily basis.

If you're someone that is after a career that doesn't involve sitting at a desk-job, community services offers flexibility and involves a lot of hands-on work. The community services industry also has a range of specialisations you can explore, from aged care to mental health to youth work. This means you don't have to stick to one area if you get bored - you have the ability to move around and take on other exciting work challenges throughout your career.

People who work in community services are compassionate and considerate indviduals who want to help people when it comes to the challenges they face in their everyday lives. If you identify with the following personality traits, these can help you find career success as a community services worker:

  • Compassion and empathy
  • Resilience
  • Organised
  • Flexible
  • Patience and tact

Studying community services online can provide you with the flexibility needed to plan your work and personal commitments around your study schedule.

At Upskilled, we understand the importance of having a mix of practical and theory components to prepare you for work in the community services industry, so our courses include assessments that can help you achieve your desired career outcome.

By studying community services with Upskilled, you'll have access to:

  • Student Support Services: Our consultants will be ready to assist should you run into issues throughout your studies.
  • Work Placement: You'll have the opportunity to undertake work placement at a host organisation of your choice, where you can put the theory you learn into practice (only available through diploma and certificate-level qualifications, excluding counselling and community sector management).
  • Role-Playing and Interactive Learning Activities: Our specialist trainers may run ad-hoc Interactive Learning Activities in support of your studies. During these sessions, you'll have the opportunity to collaborate with other students. Upskilled's community services  courses also include assessments that involve role-playing, making them interactive and fun.

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