If you've got a knack for customer service, solving complex problems, and paying sharp attention to detail - this tech course is for you. You'll gain the hands-on training you need to troubleshoot, configure, and maintain hardware and software; resolve client issues, support various IT projects and assist with policy development.
This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:
- Advise, instruct, and assist IT clients
- Identify and resolve system or client problems
- Troubleshoot and configure hardware or software systems
- Support small-scale IT projects
- Evaluate and maintain current IT systems
Other personal skills you may learn along the way include:
- Problem-solving and analysis
- Critical thinking skills
- Strong collaborative skills
- Customer service and building client relationships
Work in a simulated workplace
In order to feel "work-ready" in the ICT industry, Upskilled ensures that you're working on real world scenarios.
By offering a simulated workplace, you'll get the chance to work on tasks that are commonly done in an ICT work environment. You'll have access to the simulated workplace via our customised learning platform, MyUpskilled. The aim of working in the simulated workplace is to set a context to the assessment tasks you would be required to complete.
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
- Access to Upskilled's customised learning platform, MyUpskilled
- Student Support Team
- Specialist trainers
- Online tutorials
Video content access to:
Access to Pluralsight is provided as you progress throughout the course and may not be available or relevant in every unit.
Show Off Your Achievements with Upskilled Digital Credentials!
Students who successfully complete their qualification receive a digital badge from Upskilled to display on LinkedIn and other social media platforms, your resume and more. Our sharable badges are portable, verifiable credentials that validate your knowledge, skills and experience in the area of your studies.
Since you worked hard to earn it - why not show everyone your accomplishments?
VMware Virtual Cloud Network: Core Technical Skills course inclusion:
Students enrolled in Upskilled’s ICT40120 - Certificate IV in Information Technology (System Administration Support) will be automatically enrolled into the VMware short course once they commence the Upskilled unit: “ICTSAS442 Provide first-level remote help desk support”. Once enrolled students have access for 3 months to complete the modules.
VMware Virtual Cloud Network:Core Technical Skills students will also receive a certification exam discount code for 70% off their exam. Students who successfully complete the course will also receive a digital credential from VMware.
Learn more about the VMWare short course details here
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.
After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be then be assigned to assess your elibigility for RPL and/or CT.
You will be assessed through one or all of the following: summative or formative assignments, portfolio-based projects, written reports, role-playing scenarios, or knowledge tests. This is an opportunity to put your learned theory to practice, to exercise your research skills, and manage your own independent projects.
The VMware Certification exam is a proctored exam which is booked through Pearson VUE, and is separate to this qualification.