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ICT40120

Certificate IV in Information Technology (Systems Administration Support)

This course equips you with essential skills for IT and network support careers, covering troubleshooting, customer service, and help desk support to prepare you for diverse roles in the industry.

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Study mode online
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Nationally recognised
12-18 months
20 units
Flexible payments available
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Course Summary

Duration
12-18 months
Units
20 units of competency
Looking to hone your IT and network support skills? This course covers troubleshooting, help desk support, and customer service through the ICT40120 - Certificate IV in Information Technology (Systems Administration Support) (Release 4). You'll learn technical IT subjects and broad business concepts, equipping you for roles in systems administration and client assistance.

What You'll Learn

This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:

  • Advise, instruct, and assist IT clients
  • Identify and resolve system or client problems
  • Troubleshoot and configure hardware or software systems
  • Support small-scale IT projects
  • Evaluate and maintain current IT systems

Technologies Covered

  • Microsoft SQL Server Management Studio

  • AWS

  • Google Cloud

  • Python

What's Included?

Upskilled's ICT40120 - Certificate IV in Information Technology (Systems Administration Support) provides you access to resources that enhance your online learning experience, making it interactive and engaging:

  • Specialist Trainers: Learn from experts with decades of industry experience.
  • Student Support: Get help from our dedicated Australian-based support team.
  • MyUpskilled Platform: Access course materials through our customised learning platform.
  • LinkedIn Learning: Enjoy video tutorials from industry leaders.
  • Industry-Relevant Learning: Access top vendor content from Microsoft and VMware Academy to help prepare for certifications.
  • Technology Job Portal: Connect directly with employers seeking your new skills.

VMware Training and Certification*

Enrol in our ICT40120 - Certificate IV in Information Technology (Systems Administration Support) and benefit from integrated VMware training that enhances your qualifications in virtual computing environments.

VMware Virtual Cloud Network: Core Technical Skills: Covers the VMware NSX platform, GUI navigation, and key concepts in Network Virtualization and VMware Virtual Cloud Network. Prepares you for the VMware Certified Technical Associate - Network Virtualization 2021 (VCTA-NV) certification.

VMware certifications are highly valued for advancing careers as VMware IT professionals. Additionally, Upskilled students receive a 70% discount voucher for the certification exam.

*Please note that the VMware inclusion of this course is non-accredited and does not classify as Nationally Recognised Training (NRT) or fall under the Australian Qualifications Framework (AQF).

Introducing the Upskilled Tech Job Portal

Step into a world of opportunities with Upskilled's exclusive Technology Job Portal — your gateway to the future. As part of our commitment to your success, all Upskilled students gain free access to an innovative platform to connect directly with leading employers looking for the talent and expertise you're developing right now. This isn't just education; it's your launching pad into the career of your dreams. Enrol in any Upskilled Technology Course today, and take the first step towards a brighter, more connected future.

Get in touch to know more!

Tools covered

Course Detail

Self-Paced Learning and Course Duration

Upskilled's flexible, self-paced online courses let you balance personal and work schedules. With a training plan to keep you on track, most students complete the course in 12-18 months, but motivated learners can finish faster. Speak with an Education Consultant to discuss your study and completion goals.

Assessment

The ICT50220 - Diploma of Information Technology (Advanced Networking) online course includes research-based assessments where you'll answer questions based on covered concepts. You'll also work on scenario-based projects and build a portfolio of digital assets (photography, audio, video, text) to showcase your skills when applying for jobs.

Work in a Simulated Workplace

Gain practical experience by working on real-world tasks in a simulated ICT workplace. Access this environment through our MyUpskilled platform and develop job-ready skills while completing online assessment tasks.

Recognition of Prior Learning / Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) with supporting evidence of prior education or work experience. This can reduce your study load or course duration. Speak with your Education Consultant before enrolment for details, or download the application from MyUpskilled after enrolment. A trainer will assess your eligibility.

Course Structure

To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
  • ICTICT426
    Identify and evaluate emerging technologies and practices

    This unit describes the skills and knowledge required to identify emerging technologies and practices in the ICT sector and evaluate their potential impact on organisational practices. It applies to individuals who work across a wide range of information technology (IT) areas, including technical support, network administration, web technologies, software applications and digital media technologies.

  • ICTPRG302
    Apply introductory programming techniques

    This unit describes the skills and knowledge required to create simple applications through introductory programming techniques. It applies to those who have responsibility for creating applications and includes applying language syntax, control structures to create code, using programming standards, testing and debugging.

  • ICTICT451
    Comply with IP, ethics and privacy policies in ICT environments

    This unit describes the skills and knowledge required to comply with the protection and lawful use of intellectual property (IP) and to implement relevant organisational ethics and privacy policies. It applies to individuals who are required to use IP owned by other persons and organisations, and to support organisations and stakeholders with the compliance of organisational ethics, and privacy policies.

  • BSBXCS404
    Contribute to cyber security risk management

    This unit describes the skills and knowledge required to contribute to cyber security risk management, which includes assisting in developing and managing associated risk management strategies. It applies to those working in a broad range of industries and job roles who work alongside technical experts to develop cyber security risk-management strategies.

  • ICTICT443
    Work collaboratively in the ICT industry

    This unit describes the skills required to work collaboratively in virtual Information and Communications (ICT) team environments to achieve organisational objectives. It includes contributing to performance and capability within teams, participating in team activities, exchanging knowledge and skills and providing support to team members. It applies to all individuals who work in teams that utilise multiple technologies to complete a collective task.

  • ICTSAS432
    Identify and resolve client ICT problems

    This unit describes the skills and knowledge required to identify, record, prioritise and resolve client Information and Communications Technology (ICT) support activities and escalate as required. It applies to experienced individuals who use specialised and technical knowledge to take responsibility in providing client-based ICT support to end users in an office or working environment.

  • BSBCRT404
    Apply advanced critical thinking to work processes

    This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation. This unit applies to individuals who evaluate processes, products and services that may be proposed or already existing. This unit applies to individuals who are typically responsible for developing work processes, products and services that may be proposed or already existing.

  • ICTCLD301
    Evaluate characteristics of cloud computing solutions and services

    This unit describes the skills and knowledge required to undertake a basic review and analysis of cloud computing delivery and deployment models to support the needs of a business. The unit applies to individuals engaged in the basic review of a cloud computing solutions for a business or enterprise.

  • ICTICT445
    Connect and configure devices and hardware components

    This unit describes the skills and knowledge required to install and configure devices and hardware components including mobile devices. It applies to individuals who use a range of technical skills to configure and connect a device to other devices and maintain system components in a home or workplace environment.

  • ICTSAS436
    Evaluate ICT system status

    This unit describes skills and knowledge required to evaluate the status of a running system, covering both hardware and software aspects to determine system performance and reliability while Information and Communications Technology (ICT) system is still in an operational state. It applies to individuals who apply specialised and technical knowledge and a systematic approach to assessing and evaluating ICT systems prior to problem resolution or upgrades.

  • ICTSAS438
    Implement maintenance procedures

    This unit describes the skills and knowledge required to improve existing organisational maintenance procedures to keep equipment and software operating effectively. It applies to individuals who use technical and specialised knowledge and apply a systematic approach to maintaining computer equipment in an organisation.

  • ICTSAS441
    Support ICT system software

    This unit describes the skills and knowledge required to support Information and Communications Technology (ICT) system software through the management of ICT system files, management of ICT system security, ICT system backups and ICT system restores. It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining operating systems.

  • ICTSAS442
    Provide first-level remote help desk support

    This unit describes the skills and knowledge required to resolve first-level user support issues and change requests remotely for a range of Information and Communications Technology (ICT) systems. It applies to experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using required knowledge to provide assistance and remote help desk support to clients.

  • ICTSAS443
    Support operating system users and troubleshoot applications

    This unit describes the skills and knowledge required to support users who run operating systems (OS) in a corporate or home environment and to troubleshoot applications on a range of Information and Communications Technology (ICT) devices. It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.

  • ICTICT435
    Create technical documentation

    This unit describes the skills and knowledge required to create technical documentation that is clear and understandable for the target audience and both easy to navigate and apply. It applies to individuals working as technical writers, designers, developers and support staff, who are required to produce technical support documents of Information and Communications Technology (ICT) related work.

  • BSBXCS303
    Securely manage personally identifiable information and workplace information

    This unit describes the skills and knowledge required to securely manage personally identifiable information (PII) and workplace information. It applies to those working in a broad range of industries and job roles under some supervision and guidance who manage large amounts of PII and workplace information.

  • ICTICT441
    Provide one-to-one instruction

    This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use. It applies to individuals who are competent in a wide range of general Information and Communications Technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.

  • ICTCYS407
    Gather, analyse and interpret threat data

    This unit describes the skills and knowledge required to gather data from various sources, analyse, and interpret information for threats, inconsistencies and discrepancies. It applies to individuals who work in information technology security, including network and security specialists, and gather logs from devices, check abnormalities and respond accordingly. These individuals are responsible for supporting and preventing cyber threats attacking data in all business functions and in any industry context.

  • BSBXCS302
    Identify and report online security threats

    This unit describes the skills and knowledge required to identify and report online security threats to limit potential impact of cyber security breaches. It applies to those working in a broad range of industries and job roles under some supervision and guidance who encounter and report online threats during the course of their work.

  • ICTCLD401
    Configure cloud services

    This unit describes the skills and knowledge required to configure core cloud services including compute, storage, databases and autoscaling according to business needs and workload. The unit applies to cloud computing architects, developers and cloud engineers utilising cloud services and those engaged in deploying cloud computing solutions for a business.

Completion Certificate

Entry requirements

Start date
There are no formal entry requirements for this course. To make sure you get the most out of training with us, the following enrolment process applies:
  • Once you have inquired, one of our friendly Education Consultants will contact you to ensure you have the right pre-existing knowledge and skills to achieve your chosen qualification.
  • A short language, literacy and numeracy assessment will need to be completed upon enrolment. 
To successfully complete this course, we recommend the following:
  • Have the ability to read and write in English and display numeracy skills up to a minimum level of Year 10.
  • Have access to a modern computer with high-speed internet.
  • Have access to a device with audio/video recording and playback capabilities.
  • Have basic computing skills, including the ability to make and upload short videos

Payment Options

Pay Upfront & Save

Save 25% when you pay upfront

Discounted Upfront Price: $3,600
 

Spread the cost

Payment Plans Available - $75 per week* (paid fortnightly or monthly)
Speak to our Education Consultants to know more about our Flexible Payment Plans.
Call 1300 009 924 to find out more. *Terms & Conditions Apply.

 

RRP $4,800

 

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate IV in Information Technology (Systems Administration Support)

Major schemes include:

Check your eligibility

An Upskilled education consultant will contact you within 48 hours

Career outcomes

Students who successfully complete this qualification may be able to pursue the following career outcomes.

 
Career outcomes
Education pathways
If you successfully complete the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support), you may be able to continue your education and study the ICT50120 - Diploma of Information Technology.
 

Interested in another area of IT? Explore other courses:

 



Find out why IT is one of the hottest occupations to be in:


Educators

Dedicated IT Trainers

Our IT trainers are dedicated professionals with the skills and knowledge to keep you updated on the latest industry trends. They offer qualifications in web development, cybersecurity, and networking, providing the guidance you need to succeed in IT.

The IT faculty fosters a supportive learning environment with 'Ask Me Anything' Zoom sessions, where you can receive guidance and collaborate with fellow students.

FAQs

What is systems administration support?

Systems administration support is to support, troubleshoot and maintain computer servers and networks. People who generally work in this specialisation assist people with their IT related issues, as well as ensuring that the organisation or business has functioning operating systems that they can use to perform their duties. 

The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) course will teach you the key skills in performing duties related to solving computer server issues, as well as being familiar with some troubleshooting practices. You'll also be trained in building relationships with clients so that you can confidently perform roles related to help desk support or systems administration.

 

What are the benefits of studying a ICT40120 - Certificate IV in Information Technology (Systems Administration Support)?

The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) is an online course that will give you the opportunity to learn from home at a pace that suits you. 

You'll also have access to additional learning content that could give you a competitive advantage during your job search. For example, you'll have access to the VMware Virtual Cloud Network: Core Technical Skills which can help you gain knowledge and skills in network virtualisation, VMware cloud network and more.

You'll receive training that can help you carry out duties as a systems administrator such as troubleshooting and configuring systems, identifying and resolving technical issues and supporting small-scale IT projects. You'll also learn some valuable transferable skills including critical thinking and customer service.

 

How to enrol in a ICT40120 - Certificate IV in Information Technology (Systems Administration Support)?

If you're interested in enrolling in the ICT40120 - Certificate IV in Information Technology (Systems Administration Support), you'll need to make a course enquiry via our website. On the form, we'll need the following details:
 
  • Your Name
  • Best Contact Number
  • Email Address
Additionally, you'll need to answer the question, 'What best describes you?' by choosing the statement that fits your current situation in regards to your career:
 
  • I'm starting my career
  • I'm looking to change careers
  • I'm returning to work
  • I'm looking for a promotion
  • I want to expand my skill set
Once you submit an enquiry form, one of our education consultants will be in touch within 48 hours. 

During the consultation, they'll be able to share more information about the course and ask questions to check your eligibility for the course. You'll also have the opportunity to ask questions that can relate to payment options, learning content and what outcomes you'll be able to pursue if you finish the course.

 

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the ICT40120 - Certificate IV in Information Technology (Systems Administration Support). Send us an enquiry and we'll get in touch.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study ICT40120 - Certificate IV in Information Technology (Systems Administration Support). Submit your details and simply click 'Download'.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study . Submit your details and simply click 'Download'.

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*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

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*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Government Funding & Incentive Enquiry

To find out what types of Government funding incentives might be available to you, please complete the form below.

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*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.
 
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