Certificate IV in Information Technology (Systems Administration Support)
Course Overview
Looking to hone your IT and network support skills? This course covers troubleshooting, help desk support, and customer service through the ICT40120 - Certificate IV in Information Technology (Systems Administration Support) (Release 4). You'll learn technical IT subjects and broad business concepts, equipping you for roles in systems administration and client assistance. This course equips you with essential skills for IT and network support careers, covering troubleshooting, customer service, and help desk support to prepare you for diverse roles in the industry.
Powered by
What You'll Learn
This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:
- Advise, instruct, and assist IT clients
- Identify and resolve system or client problems
- Troubleshoot and configure hardware or software systems
- Support small-scale IT projects
- Evaluate and maintain current IT systems
Technologies Covered
- Artificial Intelligence
- Python
- PC Maintenance
- Cyber Security
- AWS
- Cloud
- Compliance
- Communication
- VMWare
- Hyper-V
- Productivity Tools
- Microsoft
- Help Desk Support
- Troubleshooting
- Redundancy
- Structured Query Language (SQL)
VMware Training and Certification*
Enrol in our ICT40120 - Certificate IV in Information Technology (Systems Administration Support) and benefit from integrated VMware training that enhances your qualifications in virtual computing environments.
VMware Virtual Cloud Network: Core Technical Skills: Covers the VMware NSX platform, GUI navigation, and key concepts in Network Virtualization and VMware Virtual Cloud Network. Prepares you for the VMware Certified Technical Associate - Network Virtualization 2021 (VCTA-NV) certification.
VMware certifications are highly valued for advancing careers as VMware IT professionals. Additionally, Upskilled students receive a 70% discount voucher for the certification exam.
*Please note that the VMware inclusion of this course is non-accredited and does not classify as Nationally Recognised Training (NRT) or fall under the Australian Qualifications Framework (AQF).
Introducing the Upskilled Tech Job Portal
Step into a world of opportunities with Upskilled's exclusive Technology Job Portal — your gateway to the future. As part of our commitment to your success, all Upskilled students gain free access to an innovative platform to connect directly with leading employers looking for the talent and expertise you're developing right now. This isn't just education; it's your launching pad into the career of your dreams. Enrol in any Upskilled Technology Course today, and take the first step towards a brighter, more connected future.
Studying with Upskilled
What's Included?
By choosing Upskilled's ICT40120 - Certificate IV in Information Technology (Systems Administration Support), you'll gain access to resources that enhance your online learning experience, making it interactive and engaging:
Connect directly with employers seeking your new skills.
Access top vendor content like Microsoft and prepare for certifications.
Enjoy access to video tutorials from industry leaders.
Access course materials through our customised learning platform.
Get help from our dedicated Australian-based support team.
Learn from experts with decades of industry experience.
Modules
To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
This unit describes the skills and knowledge required to identify emerging technologies and practices in the ICT sector and evaluate their potential impact on organisational practices. It applies to individuals who work across a wide range of information technology (IT) areas, including technical support, network administration, web technologies, software applications and digital media technologies.
This unit describes the skills and knowledge required to create simple applications through introductory programming techniques. It applies to those who have responsibility for creating applications and includes applying language syntax, control structures to create code, using programming standards, testing and debugging.
This unit describes the skills and knowledge required to comply with the protection and lawful use of intellectual property (IP) and to implement relevant organisational ethics and privacy policies. It applies to individuals who are required to use IP owned by other persons and organisations, and to support organisations and stakeholders with the compliance of organisational ethics, and privacy policies.
This unit describes the skills and knowledge required to contribute to cyber security risk management, which includes assisting in developing and managing associated risk management strategies. It applies to those working in a broad range of industries and job roles who work alongside technical experts to develop cyber security risk-management strategies.
This unit describes the skills required to work collaboratively in virtual Information and Communications (ICT) team environments to achieve organisational objectives. It includes contributing to performance and capability within teams, participating in team activities, exchanging knowledge and skills and providing support to team members. It applies to all individuals who work in teams that utilise multiple technologies to complete a collective task.
This unit describes the skills and knowledge required to identify, record, prioritise and resolve client Information and Communications Technology (ICT) support activities and escalate as required. It applies to experienced individuals who use specialised and technical knowledge to take responsibility in providing client-based ICT support to end users in an office or working environment.
This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation. This unit applies to individuals who evaluate processes, products and services that may be proposed or already existing. This unit applies to individuals who are typically responsible for developing work processes, products and services that may be proposed or already existing.
This unit describes the skills and knowledge required to undertake a basic review and analysis of cloud computing delivery and deployment models to support the needs of a business. The unit applies to individuals engaged in the basic review of a cloud computing solutions for a business or enterprise.
This unit describes the skills and knowledge required to install and configure devices and hardware components including mobile devices. It applies to individuals who use a range of technical skills to configure and connect a device to other devices and maintain system components in a home or workplace environment.
This unit describes skills and knowledge required to evaluate the status of a running system, covering both hardware and software aspects to determine system performance and reliability while Information and Communications Technology (ICT) system is still in an operational state. It applies to individuals who apply specialised and technical knowledge and a systematic approach to assessing and evaluating ICT systems prior to problem resolution or upgrades.
This unit describes the skills and knowledge required to improve existing organisational maintenance procedures to keep equipment and software operating effectively. It applies to individuals who use technical and specialised knowledge and apply a systematic approach to maintaining computer equipment in an organisation.
This unit describes the skills and knowledge required to support Information and Communications Technology (ICT) system software through the management of ICT system files, management of ICT system security, ICT system backups and ICT system restores. It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining operating systems.
This unit describes the skills and knowledge required to resolve first-level user support issues and change requests remotely for a range of Information and Communications Technology (ICT) systems. It applies to experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using required knowledge to provide assistance and remote help desk support to clients.
This unit describes the skills and knowledge required to support users who run operating systems (OS) in a corporate or home environment and to troubleshoot applications on a range of Information and Communications Technology (ICT) devices. It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.
This unit describes the skills and knowledge required to create technical documentation that is clear and understandable for the target audience and both easy to navigate and apply. It applies to individuals working as technical writers, designers, developers and support staff, who are required to produce technical support documents of Information and Communications Technology (ICT) related work.
This unit describes the skills and knowledge required to securely manage personally identifiable information (PII) and workplace information. It applies to those working in a broad range of industries and job roles under some supervision and guidance who manage large amounts of PII and workplace information.
This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use. It applies to individuals who are competent in a wide range of general Information and Communications Technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.
This unit describes the skills and knowledge required to gather data from various sources, analyse, and interpret information for threats, inconsistencies and discrepancies. It applies to individuals who work in information technology security, including network and security specialists, and gather logs from devices, check abnormalities and respond accordingly. These individuals are responsible for supporting and preventing cyber threats attacking data in all business functions and in any industry context.
This unit describes the skills and knowledge required to identify and report online security threats to limit potential impact of cyber security breaches. It applies to those working in a broad range of industries and job roles under some supervision and guidance who encounter and report online threats during the course of their work.
This unit describes the skills and knowledge required to configure core cloud services including compute, storage, databases and autoscaling according to business needs and workload. The unit applies to cloud computing architects, developers and cloud engineers utilising cloud services and those engaged in deploying cloud computing solutions for a business.
Career Outcomes
Possible Careers
Students who successfully complete this qualification may be able to pursue the following career outcomes.
Industry Outlook
Find out why IT is one of the hottest occupations to be in:
Salary
$75K Annual Salary
Jobs
59,200
Education pathways
If you successfully complete the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support), you may be able to continue your education and study the ICT50120 - Diploma of Information Technology.
Interested in another area of IT? Explore other courses:
- ICT40120 Certificate IV In Information Technology (Systems Administration Support)
- ICT40120 Certificate IV in Information Technology (Programming)
- ICT40120 Certificate IV in Information Technology (Web Development)
Find out why IT is one of the hottest occupations to be in:
Payment Options
All amounts are in AUD. To learn about flexible payment plans, speak to our friendly education consultants at 1300 009 024.
*Terms & Conditions Apply. Government Funding may be available in some states. Please contact our education consultants to learn more. You can also check the Government Funding Section in the FAQs.
Government funding
At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.
Government funding options for:
Certificate IV in Information Technology (Systems Administration Support)
Major schemes include:
An Upskilled education consultant will contact you within 48 hours
Our Trainers
Upskilled IT trainers are industry professionals with extensive experience and expertise, dedicated to providing practical, hands-on learning. They are committed to helping students develop the skills to succeed in the fast-paced and ever-evolving tech industry.
Hear from our past students
I completed my Diploma in IT with Upskilled. I was very happy with my experience. This was done entirely online. I had access to all the online materials required through their portal which was very easy to navigate and find. Each course within my diploma was broken into into smaller modules, covering learning material and then an assessment over the materials provided.
I was really worried that I would struggle completing a diploma if I started one but they had so many areas for support including online courses and access to email the tutors directly through out my course. I want to give special thanks to my tutors especially Russell James for all their help and guidance through the course. I could not reccomend this enough!
Upskilled made the learning extremely user friendly and engaging for remote Study. The only downside being my overall commitment to finishing! Through the education and learning I took from the CERT IV in ICT I was able to obtain an ICT Manager position at my work which was the goal of mine when I first commenced study through Upskilled.
I could not have achieved the position I have been offered without the learnings I have taken forward in this course and I want to take the time to encourage others to undertake study through Upskilled.
Completing the Certificate IV IT Web Development course with Upskilled was a great experience. Upskilled provides a straightforward training plan. Following it is key, especially if you're working full time. The course covers what you need for real-world application in IT web development.
The online platform is easy to navigate, making it simpler to follow the training plan. Quick responses from the support team help you stay on track. If you're working full time, sticking to the training plan is crucial. It helps you manage your time effectively and get the most out of the course. In a nutshell, Upskilled is a solid choice, but success depends on keeping up with the training plan, especially for those working full time.
I had a great time learning computer programming in upskilled. The support is amazing and the study aid is amazing. Trainers MD and Matthew are very helpful. Vikram who is my instructor for cloud computing is very supportive and patient. I have enjoyed every bit of my subject even the most boring ones. I recommend upskilled. It is a great learning institution that encourages a supportive and a holistic learning environment. They also make you think beyond the box. My study here enabled me to perform a lot of process improvement, and near automation of some of the most important process we do at our work. I only wish upskilled offers gaming development and gaming art in their future courses as i am leaning to those specialties. But overall, the study is definitely worth it. Do it now. Start your year and build something your future self would thank you. I know i did. I mean thanking myself. Not you.
How to enrol
A friendly Education Consultant will be in touch to answer all your questions.
Include your details, proof of previous learning, address verification, and preferred payment option to finalise your enrolment.
We will invite you to an online orientation session and you can get started on your course.
What you need to know
Entry Requirements
There are no formal entry requirements for the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support) course. To ensure you get the most out of your training, the following process applies:
Recommended Skills and Resources:
- English literacy and numeracy skills at a Year 10 level.
- Access to a modern computer with high-speed internet.
- Access to a device with audio/video recording capabilities.
- Basic computing skills, including video creation and uploading.
Self-Paced Learning and Course Duration
Upskilled's flexible, self-paced online courses let you balance personal and work schedules. With a training plan to keep you on track, most students complete the course in 12-18 months, but motivated learners can finish faster. Speak with an Education Consultant to discuss your study and completion goals.
Assessment
The ICT50220 - Diploma of Information Technology (Advanced Networking) online course includes research-based assessments where you'll answer questions based on covered concepts. You'll also work on scenario-based projects and build a portfolio of digital assets (photography, audio, video, text) to showcase your skills when applying for jobs.
Work in a Simulated Workplace
Gain practical experience by working on real-world tasks in a simulated ICT workplace. Access this environment through our MyUpskilled platform and develop job-ready skills while completing online assessment tasks.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) with supporting evidence of prior education or work experience. This can reduce your study load or course duration. Speak with your Education Consultant before enrolment for details, or download the application from MyUpskilled after enrolment. A trainer will assess your eligibility.
Dedicated IT Trainers
Our IT trainers are dedicated professionals with the skills and knowledge to keep you updated on the latest industry trends. They offer qualifications in web development, cybersecurity, and networking, providing the guidance you need to succeed in IT.
The IT faculty fosters a supportive learning environment with 'Ask Me Anything' Zoom sessions, where you can receive guidance and collaborate with fellow students.
FAQs
Systems administration support is to support, troubleshoot and maintain computer servers and networks. People who generally work in this specialisation assist people with their IT related issues, as well as ensuring that the organisation or business has functioning operating systems that they can use to perform their duties.
The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) course will teach you the key skills in performing duties related to solving computer server issues, as well as being familiar with some troubleshooting practices. You'll also be trained in building relationships with clients so that you can confidently perform roles related to help desk support or systems administration.
The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) is an online course that will give you the opportunity to learn from home at a pace that suits you.
You'll also have access to additional learning content that could give you a competitive advantage during your job search. For example, you'll have access to the VMware Virtual Cloud Network: Core Technical Skills which can help you gain knowledge and skills in network virtualisation, VMware cloud network and more.
You'll receive training that can help you carry out duties as a systems administrator such as troubleshooting and configuring systems, identifying and resolving technical issues and supporting small-scale IT projects. You'll also learn some valuable transferable skills including critical thinking and customer service.
- Your Name
- Best Contact Number
- Email Address
- I'm starting my career
- I'm looking to change careers
- I'm returning to work
- I'm looking for a promotion
- I want to expand my skill set
During the consultation, they'll be able to share more information about the course and ask questions to check your eligibility for the course. You'll also have the opportunity to ask questions that can relate to payment options, learning content and what outcomes you'll be able to pursue if you finish the course.
Upskill to stay ahead of the curve.
Speak with an Upskilled Education Consultant to gain insightful guidance on identifying the ideal course for your career path and future aspirations.