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ICT40120
Certificate IV in Information Technology (Systems Administration Support)
Are you looking to build a career in IT and network support? Through our ICT40120 - Certificate IV in Information Technology (Systems Administration Support) (Release 4), you'll gain the skills you need to succeed in the industry.

From troubleshooting practices and customer service to help desk support, you'll be well-equipped for roles across multiple disciplines.
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Study mode online
Enrol anytime
Nationally recognised
Average 12-18 months
20 units of competency
Flexible payments available

Course Summary

Duration
Average 12-18 months
Units
20 units of competency
Looking to hone your skills in IT and network support? Learn all you need to know on troubleshooting practices, help desk support and customer service through our ICT40120 - Certificate IV in Information Technology (Systems Administration Support) (Release 4).

Through both technical IT subjects and broad business concepts, you'll be well-equipped to pursue roles in systems administration and client assistance.


What you'll learn

This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:

  • Advise, instruct, and assist IT clients
  • Identify and resolve system or client problems
  • Troubleshoot and configure hardware or software systems
  • Support small-scale IT projects
  • Evaluate and maintain current IT systems

Other personal skills you may learn along the way include:

  • Problem-solving and analysis
  • Critical thinking skills
  • Strong collaborative skills
  • Customer service and building client relationships


Get VMware* certified!

Students who enrol into this qualification receive access to official VMware content.

Upskilled offers the VMware Virtual Cloud Network: Core Technical Skills course as an additional learning content. This provides understanding around the VMware NSX platform and navigation of graphical user interface(s). You will also gain understanding of key concepts around Network Virtualization, VMware Virtual Cloud Network, and more.

Finally, the course will prepare you for the VMware Certified Technical Associate - Network Virtualization 2021 (VCTA-NV) certification.

As the leading virtualisation platform in the world, VMware certifications are highly valued for those who are interested in enhancing their career as a VMware IT professional.

In addition, Upskilled students who complete this course will receive a discount voucher for 70% off their certification exam.

*Please note that the VMware inclusion of this course is non-accredited and does not classify as Nationally Recognised Training (NRT) or falls under the Australian Qualifications Framework (AQF). 

 

Interested in another area of IT? Explore other courses:



Find out why IT is one of the hottest occupations to be in:


Work in a simulated workplace
In order to feel "work-ready" in the ICT industry, Upskilled ensures that you're working on real world scenarios.

By offering a simulated workplace, you'll get the chance to work on tasks that are commonly done in an ICT work environment. You'll have access to the simulated workplace via our customised learning platform, MyUpskilled. The aim of working in the simulated workplace is to set a context to the assessment tasks you would be required to complete.
Inclusions
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Team
  • Specialist trainers 
  • Online tutorials
Video content access to: Access to Pluralsight is provided as you progress throughout the course and may not be available or relevant in every unit.
 
VMware Virtual Cloud Network: Core Technical Skills​ course inclusion

Students enrolled in Upskilled’s ICT40120 - Certificate IV in Information Technology (System Administration Support) will be automatically enrolled into the VMware short course once they commence the Upskilled unit: “ICTSAS442 Provide first-level remote help desk support”. Once enrolled students have access for 3 months to complete the modules.

VMware Virtual Cloud Network:Core Technical Skills students will also receive a certification exam discount code for 70% off their exam. Students who successfully complete the course will also receive a digital credential from VMware.
 
Learn more about the VMWare short course details here.
 
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details. 

After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be then be assigned to assess your elibigility for RPL and/or CT. 
Assessment
You will be assessed through one or all of the following: summative or formative assignments, portfolio-based projects, written reports, role-playing scenarios, or knowledge tests. This is an opportunity to put your learned theory to practice, to exercise your research skills, and manage your own independent projects.

The VMware Certification exam is a proctored exam which is booked through Pearson VUE, and is separate to this qualification.

Hear from our students about their experience studying with Upskilled:
 

 

Course Detail

If you've got a knack for customer service, solving complex problems, and paying sharp attention to detail - this tech course is for you. You'll gain the hands-on training you need to troubleshoot, configure, and maintain hardware and software; resolve client issues, support various IT projects and assist with policy development.

About Self-Paced Learning

Upskilled wants to ensure that you get the best online learning experience, which is why we offer flexible and self-paced courses to suit your needs.

While online learning provides you with the flexibility of managing both your personal and work schedule, it's important to have a consistent approach so you don't fall behind.

We want to help you succeed, which is why all the courses delivered through Upskilled come with a training plan to help you stay on track.

On average, Upskilled students take approximately 13 months to finish a course.

Simply put, the more hours you dedicate to your course, the closer you'll be to the finish line.

Course Duration

This course is designed to be completed within 12-18 months.

There is no minimum timeframe to complete this course. Students who are highly motivated, well-organised, experienced and committed to making time to study can complete the qualification at an accelerated pace.

Please speak with one of our Education Consultants about your study and course completion goals.

 

Course Structure

To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
  • ICTICT426
    Identify and evaluate emerging technologies and practices

    This unit describes the skills and knowledge required to identify emerging technologies and practices in the ICT sector and evaluate their potential impact on organisational practices. It applies to individuals who work across a wide range of information technology (IT) areas, including technical support, network administration, web technologies, software applications and digital media technologies.

  • ICTPRG302
    Apply introductory programming techniques

    This unit describes the skills and knowledge required to create simple applications through introductory programming techniques. It applies to those who have responsibility for creating applications and includes applying language syntax, control structures to create code, using programming standards, testing and debugging.

  • ICTICT451
    Comply with IP, ethics and privacy policies in ICT environments

    This unit describes the skills and knowledge required to comply with the protection and lawful use of intellectual property (IP) and to implement relevant organisational ethics and privacy policies. It applies to individuals who are required to use IP owned by other persons and organisations, and to support organisations and stakeholders with the compliance of organisational ethics, and privacy policies.

  • BSBXCS404
    Contribute to cyber security risk management

    This unit describes the skills and knowledge required to contribute to cyber security risk management, which includes assisting in developing and managing associated risk management strategies. It applies to those working in a broad range of industries and job roles who work alongside technical experts to develop cyber security risk-management strategies.

  • ICTICT443
    Work collaboratively in the ICT industry

    This unit describes the skills required to work collaboratively in virtual Information and Communications (ICT) team environments to achieve organisational objectives. It includes contributing to performance and capability within teams, participating in team activities, exchanging knowledge and skills and providing support to team members. It applies to all individuals who work in teams that utilise multiple technologies to complete a collective task.

  • ICTSAS432
    Identify and resolve client ICT problems

    This unit describes the skills and knowledge required to identify, record, prioritise and resolve client Information and Communications Technology (ICT) support activities and escalate as required. It applies to experienced individuals who use specialised and technical knowledge to take responsibility in providing client-based ICT support to end users in an office or working environment.

  • BSBCRT404
    Apply advanced critical thinking to work processes

    This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation. This unit applies to individuals who evaluate processes, products and services that may be proposed or already existing. This unit applies to individuals who are typically responsible for developing work processes, products and services that may be proposed or already existing.

  • ICTCLD301
    Evaluate characteristics of cloud computing solutions and services

    This unit describes the skills and knowledge required to undertake a basic review and analysis of cloud computing delivery and deployment models to support the needs of a business. The unit applies to individuals engaged in the basic review of a cloud computing solutions for a business or enterprise.

  • ICTICT445
    Connect and configure devices and hardware components

    This unit describes the skills and knowledge required to install and configure devices and hardware components including mobile devices. It applies to individuals who use a range of technical skills to configure and connect a device to other devices and maintain system components in a home or workplace environment.

  • ICTSAS436
    Evaluate ICT system status

    This unit describes skills and knowledge required to evaluate the status of a running system, covering both hardware and software aspects to determine system performance and reliability while Information and Communications Technology (ICT) system is still in an operational state. It applies to individuals who apply specialised and technical knowledge and a systematic approach to assessing and evaluating ICT systems prior to problem resolution or upgrades.

  • ICTSAS438
    Implement maintenance procedures

    This unit describes the skills and knowledge required to improve existing organisational maintenance procedures to keep equipment and software operating effectively. It applies to individuals who use technical and specialised knowledge and apply a systematic approach to maintaining computer equipment in an organisation.

  • ICTSAS441
    Support ICT system software

    This unit describes the skills and knowledge required to support Information and Communications Technology (ICT) system software through the management of ICT system files, management of ICT system security, ICT system backups and ICT system restores. It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining operating systems.

  • ICTSAS442
    Provide first-level remote help desk support

    This unit describes the skills and knowledge required to resolve first-level user support issues and change requests remotely for a range of Information and Communications Technology (ICT) systems. It applies to experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using required knowledge to provide assistance and remote help desk support to clients.

  • ICTSAS443
    Support operating system users and troubleshoot applications

    This unit describes the skills and knowledge required to support users who run operating systems (OS) in a corporate or home environment and to troubleshoot applications on a range of Information and Communications Technology (ICT) devices. It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.

  • ICTICT435
    Create technical documentation

    This unit describes the skills and knowledge required to create technical documentation that is clear and understandable for the target audience and both easy to navigate and apply. It applies to individuals working as technical writers, designers, developers and support staff, who are required to produce technical support documents of Information and Communications Technology (ICT) related work.

  • BSBXCS303
    Securely manage personally identifiable information and workplace information

    This unit describes the skills and knowledge required to securely manage personally identifiable information (PII) and workplace information. It applies to those working in a broad range of industries and job roles under some supervision and guidance who manage large amounts of PII and workplace information.

  • ICTICT441
    Provide one-to-one instruction

    This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use. It applies to individuals who are competent in a wide range of general Information and Communications Technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.

  • ICTCYS407
    Gather, analyse and interpret threat data

    This unit describes the skills and knowledge required to gather data from various sources, analyse, and interpret information for threats, inconsistencies and discrepancies. It applies to individuals who work in information technology security, including network and security specialists, and gather logs from devices, check abnormalities and respond accordingly. These individuals are responsible for supporting and preventing cyber threats attacking data in all business functions and in any industry context.

  • BSBXCS302
    Identify and report online security threats

    This unit describes the skills and knowledge required to identify and report online security threats to limit potential impact of cyber security breaches. It applies to those working in a broad range of industries and job roles under some supervision and guidance who encounter and report online threats during the course of their work.

  • ICTCLD401
    Configure cloud services

    This unit describes the skills and knowledge required to configure core cloud services including compute, storage, databases and autoscaling according to business needs and workload. The unit applies to cloud computing architects, developers and cloud engineers utilising cloud services and those engaged in deploying cloud computing solutions for a business.

Completion Certificate

Entry requirements

Start date
There are no formal entry requirements for this course. To make sure you get the most out of training with us, the following enrolment process applies:
  • Once you have inquired, one of our friendly Education Consultants will contact you to ensure you have the right pre-existing knowledge and skills to achieve your chosen qualification.
  • A short language, literacy and numeracy assessment will need to be completed upon enrolment. 
To successfully complete this course, we recommend the following:
  • Have the ability to read and write in English and display numeracy skills up to a minimum level of Year 10.
  • Have access to a modern computer with high-speed internet.
  • Have access to a device with audio/video recording and playback capabilities.
  • Have basic computing skills, including the ability to make and upload short videos

Payment Options

Pay upfront & save

$4,040

RRP $4,750

When you pay upfront, you receive a 15% discount on your course fees.

Spread the cost

$85.56*

Weekly over 26 fortnights*

Ask about our flexible  Payment Plans Fortnightly* or Monthly

Call us to find out more. Terms & Conditions Apply

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate IV in Information Technology (Systems Administration Support)

Major schemes include:

Check your eligibility

An Upskilled education consultant will contact you within 48 hours

Career outcomes

Students who successfully complete this qualification may be able to pursue the following career outcomes.

 
Career outcomes
Education pathways
If you successfully complete the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support), you may be able to continue your education and study the ICT50120 - Diploma of Information Technology.

Educators

Our IT trainers are highly dedicated and have the technical skills and knowledge needed to get you up-to-date with the latest trends in the industry. With a range of qualifications offered in web development, cyber security and networking, our specialist trainers will provide you with the guidance needed to find career success in IT.

The IT faculty will give you the opportunity to build rapport with your trainers during your studies. The facilitation of 'Ask Me Anything' sessions over Zoom may be done throughout your course where you can receive further support and guidance by your trainers. It also gives you the opportunity to virtually collaborate with other students when undertaking your assessments. 

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the ICT40120 - Certificate IV in Information Technology (Systems Administration Support). Send us an enquiry and we'll get in touch.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study ICT40120 - Certificate IV in Information Technology (Systems Administration Support). Submit your details and simply click 'Download'.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study . Submit your details and simply click 'Download'.

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