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ICT40120
Certificate IV in

Information Technology (Systems Administration Support)

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Study mode online
Enrol anytime
Nationally recognised
Duration up to 12 months
Upfront 15% off $4,040 (RRP $4,750)
20 units of competency
Flexible payments available
Government funding available

Summary


Looking to hone your skills in IT and network support? Learn all you need to know on troubleshooting practices, help desk support and customer service through our ICT40120 - Certificate IV in Information Technology (Systems Administration Support).

Through both technical IT subjects and broad business concepts, you'll be well-equipped to pursue roles in systems administration and client assistance.

 

Get VMware certified!


Students who enrol into this qualification receive access to official VMware content.

Upskilled offers the VMware Virtual Cloud Network: Core Technical Skills course as an additional learning content. This provides understanding around the VMware NSX platform and navigation of graphical user interface(s). You will also gain understanding of key concepts around Network Virtualization, VMware Virtual Cloud Network, and more.

Finally, the course will prepare you for the VMware Certified Technical Associate - Network Virtualization 2021 (VCTA-NV) certification.

As the leading virtualisation platform in the world, VMware certifications are highly valued for those who are interested in enhancing their career as a VMware IT professional.

In addition, Upskilled students who complete this course will receive a discount voucher for 70% off their certification exam.

 

Interested in another area of IT? Explore other courses:



Find out why IT is one of the hottest occupations to be in:


Why choose Upskilled?

Dedicated student support
Achieve your goals with the help of our friendly student support team and dedicated trainers.
Flexible payments options
Choose from one of our multiple payment plans designed to suit your needs.
24/7 access to online courses
Our online courses mean you can study anytime, anywhere. Adjust your study schedule to a time that suits you best.
Nationally Recognised Training
This is a Nationally Recognised Training and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
Unlimited access to LinkedIn Learning
Enjoy unlimited access to over 16,000 online resources on LinkedIn Learning, taught by real-world industry experts in creative, technology, and business skills.
Unlimited access to PluralSight
Gain access to THE technology skills platform with over 7000+ expert-led, online courses for web development, IT training and more.
*The reviews on this page are not specific to this course.

Detail

Duration
Up to 12 months
Units
20 units of competency
If you've got a knack for customer service, solving complex problems, and paying sharp attention to detail - this tech course is for you. You'll gain the hands-on training you need to troubleshoot, configure, and maintain hardware and software; resolve client issues, support various IT projects and assist with policy development.
Course structure

This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:

  • Advise, instruct, and assist IT clients
  • Identify and resolve system or client problems
  • Troubleshoot and configure hardware or software systems
  • Support small-scale IT projects
  • Evaluate and maintain current IT systems


Other personal skills you may learn along the way include:

  • Problem-solving and analysis
  • Critical thinking skills
  • Strong collaborative skills
  • Customer service and building client relationships

Work in a simulated workplace

In order to feel "work-ready" in the ICT industry, Upskilled ensures that you're working on real world scenarios.

By offering a simulated workplace, you'll get the chance to work on tasks that are commonly done in an ICT work environment. You'll have access to the simulated workplace via our customised learning platform, MyUpskilled. The aim of working in the simulated workplace is to set a context to the assessment tasks you would be required to complete.

 

Inclusions
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Team
  • Specialist trainers 
  • Online tutorials
Video content access to: Access to Pluralsight is provided as you progress throughout the course and may not be available or relevant in every unit.
 
Show Off Your Achievements with Upskilled Digital Credentials!
Students who successfully complete their qualification receive a digital badge from Upskilled to display on LinkedIn and other social media platforms, your resume and more. Our sharable badges are portable, verifiable credentials that validate your knowledge, skills and experience in the area of your studies.
 
Since you worked hard to earn it - why not show everyone your accomplishments?

 

VMware Virtual Cloud Network: Core Technical Skills​ course inclusion:

 
Students enrolled in Upskilled’s ICT40120 - Certificate IV in Information Technology (System Administration Support) will be automatically enrolled into the VMware short course once they commence the Upskilled unit: “ICTSAS442 Provide first-level remote help desk support”. Once enrolled students have access for 3 months to complete the modules.
 
VMware Virtual Cloud Network:Core Technical Skills students will also receive a certification exam discount code for 70% off their exam. Students who successfully complete the course will also receive a digital credential from VMware.
 
Learn more about the VMWare short course details here.
 
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details. 

After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be then be assigned to assess your elibigility for RPL and/or CT. 
Assessment
You will be assessed through one or all of the following: summative or formative assignments, portfolio-based projects, written reports, role-playing scenarios, or knowledge tests. This is an opportunity to put your learned theory to practice, to exercise your research skills, and manage your own independent projects.

The VMware Certification exam is a proctored exam which is booked through Pearson VUE, and is separate to this qualification.

Subjects

To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
BSBCRT404
Apply advanced critical thinking to work processes

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a professional context. This includes using methods of analysis, synthesis and evaluation. This unit applies to individuals who evaluate processes, products and services that may be proposed or already existing. This unit applies to individuals who are typically responsible for developing work processes, products and services that may be proposed or already existing.

ICTICT426
Identify and evaluate emerging technologies and practices

This unit describes the skills and knowledge required to identify emerging technologies and practices in the ICT sector and evaluate their potential impact on organisational practices. It applies to individuals who work across a wide range of information technology (IT) areas, including technical support, network administration, web technologies, software applications and digital media technologies.

BSBXCS404
Contribute to cyber security risk management

This unit describes the skills and knowledge required to contribute to cyber security risk management, which includes assisting in developing and managing associated risk management strategies. It applies to those working in a broad range of industries and job roles who work alongside technical experts to develop cyber security risk-management strategies.

ICTICT443
Work collaboratively in the ICT industry

This unit describes the skills required to work collaboratively in virtual Information and Communications (ICT) team environments to achieve organisational objectives. It includes contributing to performance and capability within teams, participating in team activities, exchanging knowledge and skills and providing support to team members. It applies to all individuals who work in teams that utilise multiple technologies to complete a collective task.

ICTSAS432
Identify and resolve client ICT problems

This unit describes the skills and knowledge required to identify, record, prioritise and resolve client Information and Communications Technology (ICT) support activities and escalate as required. It applies to experienced individuals who use specialised and technical knowledge to take responsibility in providing client-based ICT support to end users in an office or working environment.

ICTICT451
Comply with IP, ethics and privacy policies in ICT environments

This unit describes the skills and knowledge required to comply with the protection and lawful use of intellectual property (IP) and to implement relevant organisational ethics and privacy policies. It applies to individuals who are required to use IP owned by other persons and organisations, and to support organisations and stakeholders with the compliance of organisational ethics, and privacy policies.

ICTPRG302
Apply introductory programming techniques

This unit describes the skills and knowledge required to create simple applications through introductory programming techniques. It applies to those who have responsibility for creating applications and includes applying language syntax, control structures to create code, using programming standards, testing and debugging.

ICTICT445
Connect and configure devices and hardware components

This unit describes the skills and knowledge required to install and configure devices and hardware components including mobile devices. It applies to individuals who use a range of technical skills to configure and connect a device to other devices and maintain system components in a home or workplace environment.

ICTSAS443
Support operating system users and troubleshoot applications

This unit describes the skills and knowledge required to support users who run operating systems (OS) in a corporate or home environment and to troubleshoot applications on a range of Information and Communications Technology (ICT) devices. It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.

ICTSAS442
Provide first-level remote help desk support

This unit describes the skills and knowledge required to resolve first-level user support issues and change requests remotely for a range of Information and Communications Technology (ICT) systems. It applies to experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using required knowledge to provide assistance and remote help desk support to clients.

ICTSAS436
Evaluate ICT system status

This unit describes skills and knowledge required to evaluate the status of a running system, covering both hardware and software aspects to determine system performance and reliability while Information and Communications Technology (ICT) system is still in an operational state. It applies to individuals who apply specialised and technical knowledge and a systematic approach to assessing and evaluating ICT systems prior to problem resolution or upgrades.

ICTSAS305
Provide ICT advice to clients

This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information. It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.

ICTSAS438
Implement maintenance procedures

This unit describes the skills and knowledge required to improve existing organisational maintenance procedures to keep equipment and software operating effectively. It applies to individuals who use technical and specialised knowledge and apply a systematic approach to maintaining computer equipment in an organisation.

ICTICT429
Determine and confirm client business requirements

This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of information gathered. It applies to Information and Communications Technology (ICT) personnel who are required to analyse client expectations and needs, as well as recommending business system changes. Clients can be internal and external and include a range of team members and staff.

ICTICT435
Create technical documentation

This unit describes the skills and knowledge required to create technical documentation that is clear and understandable for the target audience and both easy to navigate and apply. It applies to individuals working as technical writers, designers, developers and support staff, who are required to produce technical support documents of Information and Communications Technology (ICT) related work.

ICTICT441
Provide one-to-one instruction

This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use. It applies to individuals who are competent in a wide range of general Information and Communications Technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.

BSBXCS302
Identify and report online security threats

This unit describes the skills and knowledge required to identify and report online security threats to limit potential impact of cyber security breaches. It applies to those working in a broad range of industries and job roles under some supervision and guidance who encounter and report online threats during the course of their work.

ICTCLD301
Evaluate characteristics of cloud computing solutions and services

This unit describes the skills and knowledge required to undertake a basic review and analysis of cloud computing delivery and deployment models to support the needs of a business. The unit applies to individuals engaged in the basic review of a cloud computing solutions for a business or enterprise.

ICTCLD401
Configure cloud services

This unit describes the skills and knowledge required to configure core cloud services including compute, storage, databases and autoscaling according to business needs and workload. The unit applies to cloud computing architects, developers and cloud engineers utilising cloud services and those engaged in deploying cloud computing solutions for a business.

ICTCYS407
Gather, analyse and interpret threat data

This unit describes the skills and knowledge required to gather data from various sources, analyse, and interpret information for threats, inconsistencies and discrepancies. It applies to individuals who work in information technology security, including network and security specialists, and gather logs from devices, check abnormalities and respond accordingly. These individuals are responsible for supporting and preventing cyber threats attacking data in all business functions and in any industry context.

Outcomes

Students who successfully complete this qualification may be able to pursue the following career outcomes.

 
Career outcomes
Education pathways
If you successfully complete the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support), you may be able to continue your education and study the ICT50120 - Diploma of Information Technology.

Educators

Upskilled wants to make sure you aren't alone during your studies, so you'll have assigned specialist trainers for various units based on their expertise and industry knowledge.

Entry requirements

Start date
Enrol anytime
Upskilled always want to ensure that our students are enrolled in the right course for them.

These entry requirements are here as a guide and it's always best to talk to one of our Education Consultants, as they're trained to ensure that you're enrolled in a course that aligns with your career goals.

As a guide, entrants to this program may:
  • have completed year 10, or equivalent
OR
  • a qualification at Certificate III level or higher, 
OR
  • 3 years of relevant industry experience in a role that requires the use of written documentation and communication.

You'll also need to be at least 18 years at the time of admission.

If you're under 18, please speak with our Education Consultants to find out about your eligibility.

Flexible payment options

Upskilled offers flexible payment options for students. Enquire now for more information on payment methods.

  • Pay upfront & save

    $4,040

    RRP $4,750

    When you pay upfront,
    you receive a 15% discount
    on your course fees.

    Enquire now
  • Spread the cost

    $85.56*

    Weekly over 26 fortnights*

    Ask about our flexible 
    Payment Plans
    Weekly, Fortnightly* or Monthly

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  • Explore subsidies

    This course may be eligible for Government funding.

    Complete our online government funding eligibility form to find out if you qualify.

    Check your eligibility
*The reviews on this page are not specific to this course.

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate IV in Information Technology (Systems Administration Support)

Major schemes include:

Check your eligibility

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