Certificate IV in Information Technology (Systems Administration Support)
Nationally Recognised Qualification
Course Overview
ICT40120 – Certificate IV in Information Technology (Systems Administration Support)
A nationally recognised qualification focused on managing, maintaining, and securing IT networks and systems. This course provides practical training in network administration, system configuration, troubleshooting, and IT support.
You'll build both technical and business skills - from help desk support and cybersecurity to cloud services and virtualisation - preparing you for systems administration and client-facing support roles.
Graduates are prepared for roles including systems administrator, IT support specialist, network technician, and help desk analyst, with pathways into further study in cybersecurity, cloud computing, or advanced networking.
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What You'll Learn
This qualification builds practical, job-ready skills in IT support and systems administration through hands-on online coursework. You'll learn to:
- Install, connect, and configure hardware, devices, and operating systems
- Monitor, evaluate, and maintain ICT system performance
- Provide first-level remote help desk support and troubleshoot user issues
- Document system maintenance, improvements, and technical processes
- Identify and report cybersecurity threats and manage personally identifiable information (PII)
- Deliver cybersecurity awareness training to clients
- Program with Python and write SQL queries for relational databases
- Configure and evaluate cloud services using Azure or AWS
- Install and manage virtual machines using VMware or Hyper-V
The emphasis is on reliable system support, structured problem-solving, and professional service delivery.
Technologies Covered
Python · SQL · AWS · Azure · VMware · Hyper-V · Cybersecurity · PC Maintenance · Microsoft Tools · Help Desk Support · Troubleshooting · Redundancy · Artificial Intelligence
VMware by Broadcom Training and Certification*
Enrol in our ICT40120 - Certificate IV in Information Technology (Systems Administration Support) and benefit from integrated VMware by Broadcom training that enhances your qualifications in virtual computing environments, including key concepts in Network Virtualisation and VMware Virtual Cloud Networking
VMware certifications are highly valued for advancing careers as VMware IT professionals.
*Please note that the VMware by Broadcom inclusion of this course is non-accredited and does not classify as Nationally Recognised Training (NRT) or fall under the Australian Qualifications Framework (AQF).
Upskilled Partners with FinTech Australia
Upskilled partners with FinTech Australia to give students direct exposure to leading fintech brands and potential job opportunities in the sector. All technology students receive free access to Upskilled's Technology Job Portal - a platform connecting you with employers actively hiring for the skills you're building.
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Career Outcomes
Possible Careers
Graduates of this qualification are well-suited to entry-level and intermediate ICT support roles, including:
- IT Support Officer
- Systems Support Technician
- Help Desk Analyst
- Desktop Support Officer
- ICT Operations Support Officer
- Junior Systems Administrator
This course also provides pathways into higher-level system administration, networking, or cyber security qualifications.
Course Units Overview
The units in this course are structured to build strong systems administration and support capabilities alongside essential ICT, cloud, and cyber security knowledge.
Core ICT Foundations
These units develop professional, ethical, and workplace skills required in all ICT support roles.
- ICTICT451 Comply with IP, ethics and privacy policies in ICT environments
- ICTICT443 Work collaboratively in the ICT industry
- ICTICT435 Create technical documentation
- ICTICT441 Provide one-to-one instruction
- BSBCRT404 Apply advanced critical thinking to work processes
Systems & Hardware Support
This stream focuses on installing, configuring, maintaining, and supporting ICT systems and devices.
- ICTICT445 Connect and configure devices and hardware components
- ICTSAS436 Evaluate ICT system status
- ICTSAS438 Implement maintenance procedures
- ICTSAS441 Support ICT system software
- ICTSAS443 Support operating system users and troubleshoot applications
IT Support & Service Desk Operations
These units develop the skills required to support users and resolve ICT issues in service environments.
- ICTSAS432 Identify and resolve client ICT problems
- ICTSAS442 Provide first-level remote help desk support
Cloud Computing & Modern Systems
These units introduce cloud concepts and practical configuration skills relevant to system support roles.
- ICTCLD301 Evaluate characteristics of cloud computing solutions and services
- ICTCLD401 Configure cloud services
Cyber Security & Threat Awareness
This group of units focuses on identifying, reporting, and responding to security threats in ICT environments.
- BSBXCS302 Identify and report online security threats
- BSBXCS404 Contribute to cyber security risk management
- ICTCYS407 Gather, analyse and interpret threat data
Programming & Emerging Technologies
These units build awareness of programming concepts and future-focused technologies that impact system administration.
- ICTPRG302 Apply introductory programming techniques
- ICTICT426 Identify and evaluate emerging technologies and practices
- ICTAII401 Identify opportunities to apply artificial intelligence, machine learning and deep learning
Key Skill Areas
Throughout this course, you will develop skills across the following areas:
Systems Administration & Support Skills
- Hardware and device configuration
- Operating system and software support
- System monitoring and maintenance
- User and application troubleshooting
- Remote support and help desk operations
Cloud & Modern Infrastructure Skills
- Cloud computing fundamentals
- Configuring and supporting cloud services
- Understanding hybrid ICT environments
Cyber Security Skills
- Identifying and reporting security threats
- Applying cyber security risk management principles
- Interpreting basic threat and system data
Professional & Workplace Skills
- Technical documentation
- Client communication and user support
- Ethical, privacy, and IP compliance
- Critical thinking and structured problem-solving
- One-to-one instruction and user guidance
Industry Outlook
Find out why IT is one of the hottest occupations to be in:
Salary
$75K Annual Salary
Jobs
59,200
Payment Options
Government funding
At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.
Government funding options for:
Certificate IV in Information Technology (Systems Administration Support)
Major schemes include:
An Upskilled education consultant will contact you within 48 hours
Studying with Upskilled
What's Included?
By choosing Upskilled's ICT40120 - Certificate IV in Information Technology (Systems Administration Support), you'll gain access to resources that enhance your online learning experience, making it interactive and engaging:
Our Trainers
Upskilled IT trainers are industry professionals with extensive experience and expertise, dedicated to providing practical, hands-on learning. They are committed to helping students develop the skills to succeed in the fast-paced and ever-evolving tech industry.
Hear from our past students
Completing the Certificate IV IT Web Development course with Upskilled was a great experience. Upskilled provides a straightforward training plan. Following it is key, especially if you're working full time. The course covers what you need for real-world application in IT web development.
The online platform is easy to navigate, making it simpler to follow the training plan. Quick responses from the support team help you stay on track. If you're working full time, sticking to the training plan is crucial. It helps you manage your time effectively and get the most out of the course. In a nutshell, Upskilled is a solid choice, but success depends on keeping up with the training plan, especially for those working full time.
Excellent – Matthew is the best trainer ever, he was so helpful and was always there for me when I was stuck.
I am incredibly impressed with the quality of the program. The course is well-structured, covering a wide range of topics from fundamental IT concepts to advanced topics like cloud computing, cybersecurity, and ICT support etc. Thankful to Matthew Roderick sir who was my program trainer. He is very kind and knowledgeable, approachable, always ready to clarify doubts and provide practical insights. The blend of theoretical lessons and hands-on exercises ensured that I could apply what I learned in real-world scenarios.
Overall, this course exceeded my expectations, equipping me with the technical expertise and problem-solving skills necessary for a career in IT. I would highly recommend it to anyone looking to enhance their knowledge and take their IT skills to the next level.
How to enrol
What you need to know
Entry Requirements
There are no formal entry requirements for the ICT40120 - Certificate IV in Information Technology (Systrems Administration Support) course. To ensure you get the most out of your training, the following process applies:
Recommended Skills and Resources:
- English literacy and numeracy skills at a Year 10 level.
- Access to a modern computer with high-speed internet.
- Access to a device with audio/video recording capabilities.
- Basic computing skills, including video creation and uploading.
Self-Paced Learning and Course Duration
Upskilled's flexible, self-paced online courses let you balance personal and work schedules. With a training plan to keep you on track, most students complete the course in 12-18 months, but motivated learners can finish faster. Speak with an Education Consultant to discuss your study and completion goals.
Assessment
The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) online course includes research-based assessments where you'll answer questions based on covered concepts. You'll also work on scenario-based projects and build a portfolio of digital assets (photography, audio, video, text) to showcase your skills when applying for jobs.
Work in a Simulated Workplace
Gain practical experience by working on real-world tasks in a simulated ICT workplace. Access this environment through our MyUpskilled platform and develop job-ready skills while completing online assessment tasks.
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) with supporting evidence of prior education or work experience. This can reduce your study load or course duration. Speak with your Education Consultant before enrolment for details, or download the application from MyUpskilled after enrolment. A trainer will assess your eligibility.
Dedicated IT Trainers
Our IT trainers are dedicated professionals with the skills and knowledge to keep you updated on the latest industry trends. They offer qualifications in web development, cybersecurity, and networking, providing the guidance you need to succeed in IT.
The IT faculty fosters a supportive learning environment with 'Ask Me Anything' Zoom sessions, where you can receive guidance and collaborate with fellow students.
FAQs
Systems administration support is to support, troubleshoot and maintain computer servers and networks. People who generally work in this specialisation assist people with their IT related issues, as well as ensuring that the organisation or business has functioning operating systems that they can use to perform their duties.
The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) course will teach you the key skills in performing duties related to solving computer server issues, as well as being familiar with some troubleshooting practices. You'll also be trained in building relationships with clients so that you can confidently perform roles related to help desk support or systems administration.
The ICT40120 - Certificate IV in Information Technology (Systems Administration Support) is an online course that will give you the opportunity to learn from home at a pace that suits you.
You'll also have access to additional learning content that could give you a competitive advantage during your job search. For example, you'll have access to the VMware Virtualisation platforms, which can help you gain knowledge and skills in network virtualisation, VMware cloud networking and more.
You'll receive training that can help you carry out duties as a systems administrator such as troubleshooting and configuring systems, identifying and resolving technical issues and supporting small-scale IT projects. You'll also learn some valuable transferable skills including critical thinking and customer service.
- Your Name
- Best Contact Number
- Email Address
- I'm starting my career
- I'm looking to change careers
- I'm returning to work
- I'm looking for a promotion
- I want to expand my skill set
During the consultation, they'll be able to share more information about the course and ask questions to check your eligibility for the course. You'll also have the opportunity to ask questions that can relate to payment options, learning content and what outcomes you'll be able to pursue if you finish the course.
Yes. The course includes integrated VMware by Broadcom training covering virtual computing environments, network virtualisation, and VMware Virtual Cloud Networking. Please note this component is non-accredited and does not classify as Nationally Recognised Training (NRT) or fall under the Australian Qualifications Framework (AQF).
The Systems Administration Support specialisation focuses more heavily on network administration, system configuration, virtualisation, and infrastructure support. The General stream covers a broader range of IT skills, including web design, UI development, and markup languages.