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CHC52015
Diploma of

Community Services (Child, Youth & Family Welfare)

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Start date
Enrol anytime
Duration
12 months
Mode
Online with work placement
Units
13 units

Summary

In partnership with
Become accredited with this comprehensive course that will teach you how to understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. This 12 month course is divided into three specialisations. 

The Statutory and Forensic Child, Youth and Family Welfare specialisation teaches you to identify and respond to children and young people at risk, as well as how to work collaboratively in an environment that is safe for children and young people. These valuable skills will give you the confidence to establish and confirm the counselling relationship.
 
In partnership with
Nationally recognised
The ability to make a real difference in people’s lives is so important. You must go in with the knowledge that what you do can help your clients.
Industry Q&A: Community Services with Perrin Whimpress
, Respite Services Coordinator
Read the full testimonial

Detail

Students in this course will learn to assess and support the needs of the people in our communities. You will also have the opportunity to work collaboratively with a diverse range of people and learn how to recognise and respond to crisis situations. As part of the course, students will also be required to undertake 100 hours of practical placement in a community services environment.
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    There are no entry requirements listed in the training package for this qualification.

    The participants for the CHC52015 Diploma of Community Services may be already working in a supporting or community role.

    Participants who enter this course are from diverse backgrounds with a distinct interest and a willingness to support others in achieving positive personal outcomes through fulfilling helping capacity roles.

    As a guide, entrants to this program may:

    • have 1-2 years of experience with servicing the community
    • hold a certificate IV in a related discipline
    • complete an interview process with a designated Upskilled representative to ascertain suitability to the program

    This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

    Job Roles

    Case Manager
    Disability Care Worker
    Residential Care Worker
    Drug and Alcohol Support Worker
    Youth and/or Family Support Worker
    Health Education Worker

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.
  • Work placement
    This qualification requires a minimum of 120 hours to be completed in a community services Environment, supervised by qualified staff.

    You will be required to complete an application for a Working with Children or Vulnerable People Check prior to enrolment in this course.

    Upskilled will secure your work placement, ensuring we can provide an environment in which you can be successful in the course. During your placement, an Upskilled workplace assessor will visit you to observe you performing some of your assessment tasks. More information can be found here.

Outcomes

After completing this course you can pursue a career as a:

Additionally,this qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.
  • University pathways
    This course might include a pathway to university. University pathways are current at the time of publishing but are subject to change.
    Southern Cross University
    ​Southern Cross University is a progressive, young and connected regional research university, with vibrant campuses in northern New South Wales and the southern Gold Coast. They offer undergraduate and postgraduate degrees and many are available in a dynamic online form.  Upskilled has an articulation agreement in place with Southern Cross University which will guarantee entry and credit transfer into the following Degree/s after successful completion of select Upskilled qualifications. For more information on SCU Articulations click here.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.
  • CHCCCS007
    Develop and implement service programs

    This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

  • CHCCOM003
    Develop workplace communication strategies

    This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

  • CHCDEV002
    Analyse impacts of sociological factors on clients in community work and services

    This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

  • CHCDIV003
    Manage and promote diversity

    This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

  • CHCLEG003
    Manage legal and ethical compliance

    This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

  • CHCMGT005
    Facilitate workplace debriefing and support processes

    This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

  • CHCPRP003
    Reflect on and improve own professional practice

    This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • HLTWHS004
    Manage work health and safety

    This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

  • CHCCSL001
    Establish and confirm the counselling relationship

    This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

  • CHCCDE011
    Implement community development strategies

    This unit describes the skills and knowledge required to work with individuals, groups and the community to identify issues and develop cooperative processes to facilitate change. This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and have the responsibility of supervision of others.

  • CHCMHS013
    Implement trauma informed care

    This unit describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people’s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation. This unit applies to work with people with mental illness in a range of community services work contexts.

  • CHCPRT001
    Identify and respond to children and young people at risk

    This unit describes the skills and knowledge required to support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility. This unit applies to workers in a range of job roles providing services to children and young people including in community services and health contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCPRT003
    Work collaboratively to maintain an environment safe for children and young people

    This unit describes the skills and knowledge required to work within an established child protection framework. It also covers standard protocols to maintain a safe environment for children and young people. This unit applies to a range of child protection work occurring in an interagency framework of practice.

Show all subjects

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