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Certificate I in

Information, Digital Media and Technology

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Start date
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12 months
100% online
6 units


In collaboration with
Dive into the field of information and digital media technology through our 2 month course that allows individuals to get their foot in the industry door. Students will learn how to perform basic digital literacy tasks using a personal computer, along with a variety of software applications and mobile devices.
In collaboration with
Nationally recognised
I had very good trainers that cared, plus the course is kept simple. With all of the information technology technical training, it's very well done.
Angus Blackburn
, Manager
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Through a mix of vendor specific, vendor neutral, and trainer-developed materials, students will be introduced to Windows computer literacy, digital literacy, and social networking at a foundational level. Specific areas covered will include word processing, the internet, e-commerce, digital devices, and creating presentations. Once qualified, students will be able to find employment opportunities in support roles across a wide range of varying industry occupations.

  • Course structure

    This course uses a blend of vendor specific, vendor neutral, and trainer-developed materials.

    The standard course is conducted over a 12 month period; within a self-paced online learning environment. 

    Upskilled will gather information about your previous experience and skills, weekly study commitment and online learning experience to provide you with an projected duration for your course based on your individual circumstance. 

    Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

    Vendor Courses Vendor Neutral Courses Upskilled Courses
    • MOS: Microsoft Office Word 2013 
    • MOS: Microsoft Office PowerPoint 2013
    • Computer Literacy for Windows
    • Digital Literacy - Computer 
    • Productivity Programs
    • Digital Literacy - The internet and the World Wide Web
    • Computer Security and Privacy
    • Digital Lifestyles
    • Effective Listening
    • Create an Effective Resume
    • Using Social Networking to Connect with the World
    • Word Processing
    • The Internet 
    • Buying Online 
    • Digital Devices
    • Create Presentation
    • Productivity Tools
  • Entry requirements
    There are no specific entry requirements for this qualification.

    The qualification provides foundation general computing and employment skills that enable participation in an information technology environment in any industry. Small to medium enterprises (SMEs) will find the contents of this qualification useful at an ICT user level and is suitable to anyone who wishes to increase their digital literacy.

    In its own right such a qualification could equip an individual to undertake roles such as office assistant or to work in records management at a junior level; however, its usefulness is most likely to be found in supplementing functions in roles prevalent in other industries.

    Participants will â€‹complete an interview process with a designated Upskilled representative to ascertain suitability to the program and to review your current skills and experience, as this may allow you to move through the course more quickly.

    To ensure participants are able to seamlessly access our online learning platform and video content, they will require access to a modern computer with high-speed internet. Participants will also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.
  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning / Credit Transfer
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.


This qualification could give you several career, vendor and/or further study outcomes.


This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.

The program is broken into 7 logical clusters of training within the broad category of ICT systems: 1/ PC Introduction and Operation; 2/ Word Processing; 3/ The Internet; 4/ Buying Online – E-Commerce; 5/ Digital Devices – Overview; 6/ Creating Presentations; 7/ Using Personal Productivity Tools.
  • ICTICT101
    Operate a personal computer

    This unit describes the skills and knowledge required to operate a personal computer (PC) in a home or small office environment, including accessing files with application programs, sending and retrieving emails, using the internet, using peripheral devices and applying basic security procedures and power management settings. It applies to individuals who require entry level information and communications technology (ICT) knowledge and literacy skills to perform a range of simple operation tasks.

  • ICTICT102
    Operate word-processing applications

    This unit describes the skills and knowledge required to operate word- processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels. It applies to individuals in the workplace using fundamental knowledge of word-processing under direct supervision or with limited responsibility.

  • ICTICT103
    Use, communicate and search securely on the internet

    This unit describes the skills and knowledge required to connect to the internet, securely send and receive emails, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites. It applies to individuals who use business technology to perform a range of routine tasks in the workplace or home office with limited responsibility.

  • ICTICT104
    Use digital devices

    This unit describes the skills and knowledge required to use a range of digital devices, such as a digital camera, video camera, or personal digital assistant (PDA) device. It applies to individuals who require entry level information and communications technology (ICT) knowledge and literacy skills to support their work in a home office or small office environment.

  • ICTICT106
    Operate presentation packages

    This unit describes the skills and knowledge required to perform basic tasks using a presentation application package, and includes creating, formatting and adding effects to presentations. It applies to individuals employed in a range of work environments who need to be able to present a set range of data in a simple and direct format.

  • ICTICT107
    Use personal productivity tools

    This unit describes the skills and knowledge required to use the features and components of a range of personal productivity tools. It applies to individuals who perform routine tasks in the workplace and use a range of current technology based personal productivity tools, under direct supervision or with limited responsibility.

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