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Certificate I in

Information, Digital Media and Technology

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Dive into the field of information and digital media technology through our 2 month course that allows individuals to get their foot in the industry door. Students will learn how to perform basic digital literacy tasks using a personal computer, along with a variety of software applications and mobile devices.

Note: All IT training packages will be updated across Australia in 2021, which includes this course. This qualification remains a nationally recognised qualification and is still open for enrolment.

Please speak to an education consultant for more details.

This course is not taking new enrolments at this time. If you would like to be contacted about other course options that Upskilled delivers, please complete the "Register my interest" form.

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Achieve your goals with the help of our friendly student support team and dedicated trainers.
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Choose from one of our multiple payment plans designed to suit your needs.
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online courses
Our online courses mean you can study anytime, anywhere. Adjust your study schedule to a time that suits you best.
LinkedIn Learning
Nationally recognised
This is a Nationally Recognised and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
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to LinkedIn Learning
Enjoy unlimited access to over 16,000 online resources on LinkedIn Learning, taught by real-world industry experts in creative, technology, and business skills.
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Gain access to THE technology skills platform with over 7000+ expert-led, online courses for web development, IT training and more.


12 months
6 units

Through a mix of vendor specific, vendor neutral, and trainer-developed materials, students will be introduced to Windows computer literacy, digital literacy, and social networking at a foundational level. Specific areas covered will include word processing, the internet, e-commerce, digital devices, and creating presentations. Once qualified, students will be able to find employment opportunities in support roles across a wide range of varying industry occupations.

Course structure

This course uses a blend of vendor specific, vendor neutral, and trainer-developed materials.

The standard course is conducted over a 12 month period; within a self-paced online learning environment. 

Upskilled will gather information about your previous experience and skills, weekly study commitment and online learning experience to provide you with an projected duration for your course based on your individual circumstance. 

Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

Vendor Courses Vendor Neutral Courses Upskilled Courses
  • MOS: Microsoft Office Word 
  • MOS: Microsoft Office PowerPoint 
  • Computer Literacy for Windows
  • Digital Literacy - Computer 
  • Productivity Programs
  • Digital Literacy - The internet and the World Wide Web
  • Computer Security and Privacy
  • Digital Lifestyles
  • Effective Listening
  • Create an Effective Resume
  • Using Social Networking to Connect with the World
  • Word Processing
  • The Internet 
  • Buying Online 
  • Digital Devices
  • Create Presentation
  • Productivity Tools
Upskilled courses include specialised learning materials, and access to:
  • Upskilled’s fully customised online learning platform, MyUpskilled
  • Student Support services
  • your trainer via the trainer/student messaging system
  • webinars; both live and recorded sessions
  • video content access via:
Recognition of Prior Learning / Credit Transfer
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
  • Recognition of Prior Learning and/or credit transfer
  • summative and formative assignments
  • written reports and/or portfolio assessments
  • scenarios and/or case studies
  • projects
  • written/oral questions
  • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.


This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.
Operate a personal computer

This unit describes the skills and knowledge required to operate a personal computer (PC) in a home or small office environment, including accessing files with application programs, sending and retrieving emails, using the internet, using peripheral devices and applying basic security procedures and power management settings. It applies to individuals who require entry level information and communications technology (ICT) knowledge and literacy skills to perform a range of simple operation tasks.

Operate word-processing applications

This unit describes the skills and knowledge required to operate word- processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels. It applies to individuals in the workplace using fundamental knowledge of word-processing under direct supervision or with limited responsibility.

Use, communicate and search securely on the internet

This unit describes the skills and knowledge required to connect to the internet, securely send and receive emails, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites. It applies to individuals who use business technology to perform a range of routine tasks in the workplace or home office with limited responsibility.

Use digital devices

This unit describes the skills and knowledge required to use a range of digital devices, such as a digital camera, video camera, or personal digital assistant (PDA) device. It applies to individuals who require entry level information and communications technology (ICT) knowledge and literacy skills to support their work in a home office or small office environment.

Operate presentation packages

This unit describes the skills and knowledge required to perform basic tasks using a presentation application package, and includes creating, formatting and adding effects to presentations. It applies to individuals employed in a range of work environments who need to be able to present a set range of data in a simple and direct format.

Use personal productivity tools

This unit describes the skills and knowledge required to use the features and components of a range of personal productivity tools. It applies to individuals who perform routine tasks in the workplace and use a range of current technology based personal productivity tools, under direct supervision or with limited responsibility.


This qualification could give you several career, vendor and/or further study outcomes.
Career outcomes
University pathways
This course might include a pathway to university. University pathways are current at the time of publishing but are subject to change.

The pathways available to learners who undertake this qualification include the ICT20115 - Certificate II in Information, Digital Media, and Technology.
Vendor certification mapping

This qualification covers the learning content for the following Vendor Certification:

MOS: Microsoft Office Word   
MOS: Microsoft Office PowerPoint 

All recommended learning materials for these certifications are provided in this Upskilled Certificate. Microsoft Learning also recommends that you have hands-on experience with the product, along with studying these materials.
* Vendor Certifications are current at the time of publishing but are subject to change

Entry requirements

Start date
Enrol anytime

As a guide, entrants to this program may:

  • have completed year 10, or
  • a qualification at Certificate III level or higher, or
  • 3 years of relevant industry experience in a role that requires the use of written documentation and communication.

You will also need to be at least 18 years at the time of applying for admission. Approval from HOF required

Resource requirements

You will need access to a computer and the internet and have basic computing operational skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Chrome or Firefox browsers
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
Recording equipment / software required

A digital video recording device (for example a webcam or mobile phone with a camera) and simple recording apps to save and upload videos, images and audio files.

You will also need software such as Windows Media Player, Windows Photo Viewer, or Quicktime to view online videos and images.

Language requirements

This course involves reading, researching and undertaking a range of written and practical assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

Completed English at Year 10 level, you can demonstrate equivalency through one of the following:

Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher;


2 years relevant industry experience in a role that requires the use of written documentation and communication.

Other requirements

Some assessments have Role-Play components and will require other participants to aparticipate as characters in role plays. These are designed to establish simulation and to demonstrate practical and/or oral communication skills. Students will be required to source and arrange these other participants, participants can be family, friends or workplace colleagues.

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