This certificate is an entry level qualification in the broad-ranging community services sector that will teach you how to provide support to people by providing person-centred services. You might find work in roles that offer day-to-day support of individuals in community settings or implementing community-based programs for an organisation. This will equip you to enter in a range of roles in a sector that is stable and community-minded. 

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Study now, pay later

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Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

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Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Certificate III in Community Services (CHC32015) – send us an enquiry and we'll get in touch.

Course Description

Community services is a great industry to join if you have a penchant for helping others. Person-centred support is a necessary part of community services where you might assist a range of people in day-to-day tasks. This certificate will teach you how to listen to and understand people’s problems, background and circumstances, and to assist them with the areas they need help with. You will also learn to deal with and implement support systems and networks, and develop plans which will address your clients' immediate and long term needs. 

Work in this qualification is carried out autonomously under the broad guidance of other practitioners and professionals.

To achieve this qualification, you will be required to complete at least 120 hours of work as detailed in the Assessment Requirements of Units of Competency.

Course Features

  • Access to fully customised online learning platform, MyUpskilled
  • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of MyUpskilled as well as any administration enquiries
  • Course material - A text book will be supplied for the course. Other support eLearning materials and instructor created materials will make up the learning content of the course. 
  • Regular contact with their trainer via email, telephone and/or MyUpskilled communication tools
  • Webinars - both live and recorded sessions
  • Access to world leading video training provider Clickview and Lynda.com
  • Access to Upskilled's Student Rewards Program

Workplace Assessment

To achieve this qualification, students are required to complete at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

Applicants are expected to source a service suitable in their area. Upskilled can provide you with support  upon request, and we will (in our best endeavour) assist you to gain appropriate work experience.

Course Duration

This course is delivered online over a period of 12 months. 

Award

Graduates receive the award CHC32015 Certificate III in Community Services. 

Entry Requirements

  • Organisations within the disability services industry require a Criminal Record Check and some states will require additional suitability checks, dependent upon employer prior to undertaking work experience.
  • A Language Literacy and Numeracy skills assessment will required before enrolment can be confirmed in this course.
  • For those currently working in the industry, a workplace supervisor or manager may be requested to provide evidence of support towards the participants’ competency in the units/qualification. Third Party Reports or observations may be required to be completed as advised by the participants’ assessor.

Students will be required to have regular access to a computer and internet access to complete this course.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) options are also available for students on request and assistance will be provided to determine eligibility. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On the job assessments can be conducted to assess current skills and knowledge.

Unit Outline

The program is broken into 4 logical clusters of training: 

  1. Cluster 1 Cultural Diversity and Safe Working Environments
  2. Cluster 2 Working in Community Services
  3. Cluster 3 Youth, Rights and Risks
  4. Cluster 4 Crisis Care
Unit Code
Unit Name
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
HLTWHS002 Follow safe work practices for direct client care
CHCCOM005 Communicate and work in health or community services
CHCCCS016 Respond to client needs
BSBWOR301 Organise personal work priorities and development
CHCYTH001 Engage respectfully with young people
CHCADV001 Facilitate the interests and rights of clients
CHCEDU005 Work with clients to identify financial literacy education needs
CHCCCS019 Recognise and respond to crisis situations
CHCCCS028 Provide client-centred support to people in crisis
HLTWHS006 Manage personal stressors in the work environment

Cluster 1: Cultural Diversity and Safe Working Environments

This cluster has a direct relationship to three units of competence. The ability to understand and communicate in a context of cultural safety and respect is covered within this cluster. This cluster delivers various outcomes that are broad and are relevant to health and community services.

Cluster 2: Working in Community Services

This cluster has a direct relationship to three units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

Cluster 3: Youth, Rights and Risks

This cluster has a direct relationship to three units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

Cluster 4: Crisis Care

This cluster has a direct relationship to three units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

Career Outcomes

Possible job titles relevant to this qualification are not limited to but may include:

  • Accommodation support worker
  • Field officer
  • Assistant in nursing
  • Home care assistant
  • Care assistant
  • In-home respite worker
  • Nursing assistant
  • Care worker
  • Community care worker

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($535) when paying upfront through Upskilled.
Total course cost: $3,015

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $35 a week.
Total course cost: $3,550

Government subsidies

No government funding available

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