Course Code: CHC32015

This certificate is an entry level qualification in the broad-ranging community services sector that will teach you how to provide support to people by providing person-centred services. You might find work in roles that offer day-to-day support of individuals in community settings or implementing community-based programs for an organisation. This will equip you to enter in a range of roles in a sector that is stable and community-minded. 

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to lynda.com
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 12 units of competency

Study Mode

This course is delivered online with a work placement.

Locations & Dates

Start when you're ready

  • Description

    Community services is a great industry to join if you have a penchant for helping others. Person-centred support is a necessary part of community services where you might assist a range of people in day-to-day tasks. This certificate will teach you how to listen to and understand people’s problems, background and circumstances, and to assist them with the areas they need help with. You will also learn to deal with and implement support systems and networks, and develop plans which will address your clients' immediate and long term needs. 

    Work in this qualification is carried out autonomously under the broad guidance of other practitioners and professionals.

    To achieve this qualification, you will be required to complete at least 120 hours of work as detailed in the Assessment Requirements of Units of Competency.

    Course Features

    • Access to fully customised online learning platform, MyUpskilled
    • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of MyUpskilled as well as any administration enquiries
    • Course material - A text book will be supplied for the course. Other support eLearning materials and instructor created materials will make up the learning content of the course. 
    • Regular contact with their trainer via email, telephone and/or MyUpskilled communication tools
    • Webinars - both live and recorded sessions
    • Access to world leading video training provider Clickview and Lynda.com
    • Access to Upskilled's Student Rewards Program

    Workplace Assessment

    To achieve this qualification, students are required to complete at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

    Applicants are expected to source a service suitable in their area. Upskilled can provide you with support  upon request, and we will (in our best endeavour) assist you to gain appropriate work experience.

    Course Duration

    This course is delivered online over a period of 12 months. 

    Award

    Graduates receive the award CHC32015 Certificate III in Community Services. 

    Entry Requirements

    • Organisations within the disability services industry require a Criminal Record Check and some states will require additional suitability checks, dependent upon employer prior to undertaking work experience.
    • A Language Literacy and Numeracy skills assessment will required before enrolment can be confirmed in this course.
    • For those currently working in the industry, a workplace supervisor or manager may be requested to provide evidence of support towards the participants’ competency in the units/qualification. Third Party Reports or observations may be required to be completed as advised by the participants’ assessor.

    Students will be required to have regular access to a computer and internet access to complete this course.

    Recognition of Prior Learning

    Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) options are also available for students on request and assistance will be provided to determine eligibility. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On the job assessments can be conducted to assess current skills and knowledge.

  • Unit Outline

    The program is broken into 4 logical clusters of training: 

    1. Cluster 1 Cultural Diversity and Safe Working Environments
    2. Cluster 2 Working in Community Services
    3. Cluster 3 Youth, Rights and Risks
    4. Cluster 4 Crisis Care
    Unit Code
    Unit Name
    CHCDIV001 Work with diverse people
    CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
    HLTWHS002 Follow safe work practices for direct client care
    CHCCOM005 Communicate and work in health or community services
    CHCCCS016 Respond to client needs
    BSBWOR301 Organise personal work priorities and development
    CHCYTH001 Engage respectfully with young people
    CHCADV001 Facilitate the interests and rights of clients
    CHCEDU005 Work with clients to identify financial literacy education needs
    CHCCCS019 Recognise and respond to crisis situations
    CHCCCS028 Provide client-centred support to people in crisis
    HLTWHS006 Manage personal stressors in the work environment

    Cluster 1: Cultural Diversity and Safe Working Environments

    This cluster has a direct relationship to three units of competence. The ability to understand and communicate in a context of cultural safety and respect is covered within this cluster. This cluster delivers various outcomes that are broad and are relevant to health and community services.

    Cluster 2: Working in Community Services

    This cluster has a direct relationship to three units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

    Cluster 3: Youth, Rights and Risks

    This cluster has a direct relationship to three units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

    Cluster 4: Crisis Care

    This cluster has a direct relationship to three units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

  • Career Outcomes

    Possible job titles relevant to this qualification are not limited to but may include:

    • Accommodation support worker
    • Field officer
    • Assistant in nursing
    • Home care assistant
    • Care assistant
    • In-home respite worker
    • Nursing assistant
    • Care worker
    • Personal care assistant
    • Community care worker
    • Personal care giver
    • Community house worker
    • Personal care worker
    • Community support worker
    • Residential care worker
    • Disability service officer
    • Support worker

  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($535) when paying upfront. Total course cost: $3,015

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $35 a week! Total course cost: $3,550

    zipMoney

    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

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