This qualification provides the skills and knowledge for an individual to install and administer simple networks, servers, and client desktop deployments either as an independent information and communications technology (ICT) specialist or as part of a team.


Industry recognition
Industry recognition

Complete this course and cover the learning materials required for Vendor Certification

Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

Enquire Now

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Certificate IV in Computer Systems Technology (ICT41015) – send us an enquiry and we'll get in touch.

Course Description

This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials.  Vendor training is recognised internationally as an industry benchmark for product specific training.  Upskilled uses an online Learning Management System to manage the delivery, assessment and learning resources. The program is conducted over a 12 month period through a blended learning approach of distance, online and teacher led workshops or webinars.

Vendor Courses*
  • MTA: IT Infrastructure – Windows Server Administration Fundamentals
  • MTA: IT Infrastructure – Networking Fundamentals
  • MTA: IT Infrastructure – Security Fundamentals
  • MTA: Developer - HTML5 Application Development Fundamentals
  • MTA: Developer - Software Development Fundamentals
  • MCSA: Windows 10 – Installing and Configuring Windows 10; and Configuring Windows Devices
  • MCSA: Windows Server 2012 – Installing and Configuring Windows Server 2012; and Administering Windows Server 2012; and Configuring Windows Server 2012
Vendor Neutral Courses
  • Writing Research Papers
  • Creating Scenarios and Storyboards
  • Becoming a .NET Developer
  • Object-Oriented Programming Fundamentals in C#
  • ADO.NET Fundamentals
  • Mobile Application Development
  • Setting up a Small Office Network
  • PowerShell 3.0
  • Ethics in Leadership 
  • Introduction to Copyright
  • Developing and Presenting Ideas
  • Getting Your Point Across
  • Introduction to Client Training ITIL Foundations
Upskilled Courses
  • Researching
  • Storyboards
  • Intro Computers Server Networks
  • TCP-IP
  • The OSI Model
  • Wireless Networking
  • Basic Switching
  • Spanning Tree Protocol
  • Basic Virtual LANs
  • Routing Protocols
  • Testing
  • Privacy, Ethics, Copyright
  • Environmental Procedures
  • Business Needs Analysis
  • Translate Business Needs
  • Enterprise Strategic Direction
  • Writing Technical Documents
  • Articulate, Present and Debate Ideas
  • Client Training
  • Work Health and Safety 
  • The ITIL Framework

* Vendor exams are not included in the Upskilled course


There are no formal entry requirements for this qualification, however the preferred pathway for candidates include:

  • Successful completion of ICT30115 Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICT30115 OR
  • Successful completion of Year 12 certificate and relevant ICT experience equivalent to the following units of competency:
    • ICTICT201 Use computer operating systems and hardware
    • ICTICT202 Work and communicate effectively in an IT environment
    • ICTICT203 Operate application software packages
    • ICTWEB201 Use social media tools for collaboration and engagement OR
  • Demonstrated vocational experience in a range of IT work environments in a network support role, including administrator, manager, operations analyst, operations engineer/technician, or technician.

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


Assessment is Summative utilising lecturer developed assessment tools and vendor exams.


Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and upon successful completion, certification for ICT41015 Certificate IV in Computer Systems Technology.

IT students also have access to the and online training library. These provide a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

Unit Outline

The online e-Learning course will address the following units of Competence from the National ICT Information and Communications Technology Training Package. All of these competencies must be successfully completed to gain The Certificate IV in Computer Systems Technology.

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance

Unit Code
Unit Name
ICTSAS425Configure and troubleshoot operating system software
ICTWEB411Produce basic client-side script for dynamic web pages
ICTNWK404Install, operate and troubleshoot a small enterprise branch network
ICTPRG414Apply introductory programming skills in another language
ICTSAS426Locate and troubleshoot ICT equipment, system and software faults
ICTICT401Determine and confirm client business requirements
BSBWHS304Participate effectively in WHS communication and consultation processes
ICTICT418Contribute to copyright, ethics and privacy in an ICT environment
ICTICT421Connect, maintain and configure hardware components
ICTNWK405Build a small wireless local area network
BSBSUS401Implement and monitor environmentally sustainable work practices
ICTTEN417Install, configure and test a router
ICTNWK401Install and manage a server
ICTWEB429Create a markup language document to specification
ICTWEB414Design simple web page layouts
BSBCRT401Articulate, present and debate ideas
ICTICT405Develop detailed technical design
ICTICT408Create technical documentation
ICTICT415Provide one-to-one instruction
ICTPRG409Develop mobile applications

Career Outcomes

Possible job titles relevant to this qualification include:

  • Network support administrator
  • Network operations support
  • Network operations technician
  • Network technician
  • Network support technician
  • Level 1 help desk support
  • Desktop deployment technician.

Vendor Certification

This qualification covers the learning content for the following Vendor Certification:

  • MTA: Windows Server Administration Fundamentals
  • MTA: Networking Fundamentals
  • MTA: Security Fundamentals
  • MTA: HTML5 Application Development Fundamentals
  • MTA: Software Development Fundamentals
  • MCSA: Windows 10
  • MCSA: Windows Server 2012

All recommended learning materials for this certification is provided in this Upskilled Certificate. Microsoft Learning also recommends that you have hands-on experience with the product, along with studying these materials.

Further Study

For information about Pathways to University Click Here

Pathways from the qualification

ICT60515 Advanced Diploma of Computer Systems Technology or a range of Diploma or Advanced Diploma qualifications

* Vendor Certifications are current at the time of publishing but are subject to change.

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($580) when paying upfront through Upskilled.
Total course cost: $3,270

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $38 a week.
Total course cost: $3,850

Government subsidies

No government funding available

Download Info Pack