Course Code: ICT41015

This qualification provides the skills and knowledge for an individual to install and administer simple networks, servers, and client desktop deployments either as an independent information and communications technology (ICT) specialist or as part of a team.


  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course consists of 20 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials.  Vendor training is recognised internationally as an industry benchmark for product specific training.  Upskilled uses an online Learning Management System to manage the delivery, assessment and learning resources. The program is conducted over a 12 month period through a blended learning approach of distance, online and teacher led workshops or webinars.

    Vendor Courses Vendor Neutral Courses Upskilled Courses
    • MTA: IT Infrastructure – Pass Windows Server Administration Fundamentals exam
    • MTA: IT Infrastructure – Pass Networking Fundamentals exam
    • MTA: IT Infrastructure – Pass Security Fundamentals exam
    • MTA: Developer - Pass HTML5 Application Development Fundamentals exam
    • MTA: Developer - Pass Software Development Fundamentals exam
    • MCSA: Windows 10 – Pass Installing and Configuring Windows 10 exam; and Configuring Windows Devices exam
    • MCSA: Windows Server 2012 – Pass Installing and Configuring Windows Server 2012 exam; and Administering Windows Server 2012 exam; and Configuring Windows Server 2012 exam
    • CCENT
    • Writing Research Papers
    • Creating Scenarios and Storyboards
    • Becoming a .NET Developer
    • Object-Oriented Programming Fundamentals in C#
    • ADO.NET Fundamentals
    • Mobile Application Development
    • Setting up a Small Office Network
    • PowerShell 3.0
    • Ethics in Leadership 
    • Introduction to Copyright
    • Developing and Presenting Ideas
    • Getting Your Point Across
    • Introduction to Client Training ITIL Foundations
    • Researching
    • Storyboards
    • Intro Computers Server Networks
    • TCP-IP
    • The OSI Model
    • Wireless Networking
    • Basic Switching
    • Spanning Tree Protocol
    • Basic Virtual LANs
    • Routing Protocols
    • Testing
    • Privacy, Ethics, Copyright
    • Environmental Procedures
    • Business Needs Analysis
    • Translate Business Needs
    • Enterprise Strategic Direction
    • Writing Technical Documents
    • Articulate, Present and Debate Ideas
    • Client Training
    • Work Health and Safety 
    • The ITIL Framework


    There are no formal entry requirements for this qualification, however the preferred pathway for candidates include:

    • Successful completion of ICT30115 Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICT30115 OR
    • Successful completion of Year 12 certificate and relevant ICT experience equivalent to the following units of competency:
      • ICTICT201 Use computer operating systems and hardware
      • ICTICT202 Work and communicate effectively in an IT environment
      • ICTICT203 Operate application software packages
      • ICTWEB201 Use social media tools for collaboration and engagement OR
    • Demonstrated vocational experience in a range of IT work environments in a network support role, including administrator, manager, operations analyst, operations engineer/technician, or technician.

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is Summative utilising lecturer developed assessment tools and vendor exams.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

    IT students also have access to the and online training library. These provide a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

  • Unit Outline

    The online e-Learning course will address the following units of Competence from the National ICT Information and Communications Technology Training Package. All of these competencies must be successfully completed to gain The Certificate IV in Computer Systems Technology.

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    ICTSAS425Configure and troubleshoot operating system software
    ICTWEB411Produce basic client-side script for dynamic web pages
    ICTNWK404Install, operate and troubleshoot a small enterprise branch network
    ICTPRG414Apply introductory programming skills in another language
    ICTSAS426Locate and troubleshoot ICT equipment, system and software faults
    ICTICT401Determine and confirm client business requirements
    BSBWHS304Participate effectively in WHS communication and consultation processes
    ICTICT418Contribute to copyright, ethics and privacy in an ICT environment
    ICTICT421Connect, maintain and configure hardware components
    ICTNWK405Build a small wireless local area network
    BSBSUS401Implement and monitor environmentally sustainable work practices
    ICTTEN417Install, configure and test a router
    ICTNWK401Install and manage a server
    ICTWEB429Create a markup language document to specification
    ICTWEB414Design simple web page layouts
    BSBCRT401Articulate, present and debate ideas
    ICTICT405Develop detailed technical design
    ICTICT408Create technical documentation
    ICTICT415Provide one-to-one instruction
    ICTPRG409Develop mobile applications
  • Career Outcomes

    Possible job titles relevant to this qualification include:

    • Network support administrator
    • Network operations support
    • Network operations technician
    • Network technician
    • Network support technician
    • Level 1 help desk support
    • Desktop deployment technician.

    Vendor Certification

    This qualification covers the learning content for the following Vendor Certification:

    • MTA: Windows Server Administration Fundamentals
    • MTA: Networking Fundamentals
    • MTA: Security Fundamentals
    • MTA: HTML5 Application Development Fundamentals
    • MTA: Software Development Fundamentals
    • MCSA: Windows 10
    • MCSA: Windows Server 2012
    • CCENT

    All recommended learning materials for this certification is provided in this Upskilled Certificate. Microsoft Learning also recommends that you have hands-on experience with the product, along with studying these materials.

    Further Study

    For information about Pathways to University Click Here

    Pathways from the qualification

    ICT60515 Advanced Diploma of Computer Systems Technology or a range of Diploma or Advanced Diploma qualifications

    * Vendor Certifications are current at the time of publishing but are subject to change.

  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($580) when paying upfront. Total course cost: $3,270

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $38 a week! Total course cost: $3,850


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

    Government Funding and Incentives

    At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

    *Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

  • Upcoming Courses

    Date Delivery Method  
    05/02/2018 Enquire Now
    05/03/2018 Enquire Now
    09/04/2018 Enquire Now
    07/05/2018 Enquire Now
    04/06/2018 Enquire Now
    02/07/2018 Enquire Now
    06/08/2018 Enquire Now
    03/09/2018 Enquire Now
    08/10/2018 Enquire Now
    05/11/2018 Enquire Now
    03/12/2018 Enquire Now


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