This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.

Pluralsight

Industry recognition
Industry recognition

Complete this course and cover the learning materials required for Vendor Certification

Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

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Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Certificate IV in Information Technology Support (ICT40215) – send us an enquiry and we'll get in touch.

Course Description

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses*
  • MCSA: Windows 10 – Installing and Configuring Windows 10; and Configuring Windows Devices
  • MTA: IT Infrastructure – Networking Fundamentals
  • MTA: IT Infrastructure – Windows Server Administration Fundamentals
  • MTA: IT Infrastructure – Security Fundamentals
Vendor Neutral Courses
  • Writing Research Papers
  • Intro to Computer Servers and Networks
  • Setting up a Small-Office Network
  • Windows Server 2012 R2: File System and Storage
  • Introduction to Testing
  • Ethics in Leadership
  • Introduction to Copyright
  • Project Management
  • Introduction to Client Training
  • ITIL Foundations
Upskilled Courses/Workshops
  • Researching
  • Intro Computers Servers and Networks
  • Testing
  • Privacy, Ethics in IT and Copyright
  • Environmental Procedures
  • Business Needs Analysis
  • Translate Business Needs
  • Enterprise Strategic Planning
  • Writing Technical Documentation
  • Introduction to Project Management Principles
  • Client Training
  • Work Health and Safety
  • Providing Support 1 and 2
  • The ITL Framework

* Vendor exams are not included in the Upskilled course

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • With demonstrated vocational experience in a range of support-related work environments in service desk support, database support, networking support, or similar

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.

Assessment

Assessment is summative and formative with set assignments, project work, and questionnaires.

Inclusions

Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and upon successful completion, certification for ICT40215 Certificate IV in Information Technology Support.

IT students also have access to the Lynda.com and Pluralsight.com online training libraries. These provide a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  

Resources

This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance

Unit Code
Unit Name
ICTICT401Determine and confirm client business requirements
ICTSAS307Install, configure and secure a small office home office network
ICTICT418Contribute to copyright, ethics and privacy in an ICT environment
ICTSAS410Identify and resolve client ICT problems
ICTSAS412Action change requests
ICTICT408Create technical documentation
BSBSUS401Implement and monitor environmentally sustainable work practices
BSBWHS403Contribute to implementing and maintaining WHS consultation and participation processes
ICTSAS420Provide first-level remote help-desk support
ICTPMG401Support small scale ICT projects
ICTSAS425Configure and troubleshoot operating system software
ICTSAS411Assist with policy development for client support procedures
ICTICT415Provide one-to-one instruction
ICTSAD401Develop and present feasibility reports
ICTICT413Relate to clients on a business level
ICTICT422Participate in ICT services
ICTSAS426Locate and troubleshoot ICT equipment, system and software faults
ICTICT421Connect, maintain and configure hardware components
ICTSAS416Implement maintenance procedures
ICTSAS421Support users and troubleshoot desktop applications
ICTSAS414Evaluate system status
ICTSAS413Manage resolution of system faults on a live system

Career Outcomes

This qualification suits individuals who are looking to develop their skills at a technical specialist support level. ICT support roles apply across all industries, with possible job titles including:

  • Customer Support
  • Database Support
  • Help Desk Specialist
  • Network Support Technician
  • PC Support Technician
  • Technical Support - Sustainability
  • User Support (Technicial)

Vendor Certification

This qualification covers the learning content for the following Vendor Certification:
  • MTA: Windows Server Administration Fundamentals 
  • MCSA: Windows 10
  • MTA: Networking Fundamentals
  • MTA: Security Fundamentals

All recommended learning materials for these certifications are provided in this Upskilled Certificate. Microsoft Learning also recommends that you have hands-on experience with the product, along with studying these materials.

Further Study

Pathways from this qualification include:

ICA50111 Diploma of Information Technology or a range of other diploma qualifications

* Vendor Certifications are current at the time of publishing but are subject to change.

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($580) when paying upfront through Upskilled.
Total course cost: $3,270

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $38 a week.
Total course cost: $3,850

Government subsidies

This course is eligible for Smart & Skilled (NSW) funding. Enquire now to find out if you're eligible.

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