Course Code: ICT40715

The Certificate IV in Systems Analysis and Design addresses the knowledge and skills that individuals require to work within project teams engaged in the analysis and redesign of existing systems to answer changing client business requirements.


  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 22 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

    Vendor Courses Vendor Neutral Courses Upskilled Courses/Workshops
    • MTA: Database – Pass Database Fundamentals exam
    • MCSA: SQL Server 2012/2014 – Pass Querying Microsoft SQL Server 2012/2014 exam; and Administering Microsoft SQL Server 2012/2014 Databases exam; and Implementing a Data Warehouse with Microsoft SQL Server 2012/2014 exam
    • Writing Research Papers
    • Windows Server 2012R2 Essentials
    • Windows Server 2012: Installation and Configuration
    • Introduction to Copyright
    • Ethics in Leadership
    • Introduction to Business Analysis
    • Business Writing Fundamentals
    • Introduction to Software Testing
    • Project Management
    • Leadership Foundations 
    • ITIL Foundations
    • Developing and Presenting Ideas 
    • Getting Your Point Across
    • Researching
    • Introduction to Database Concepts
    • Introduction to SQL Server
    • Copyright, Ethics, Privacy
    • Business Needs Analysis
    • Translate Business Needs
    • Enterprise Strategic Direction
    • Writing Technical Documentation
    • Testing 
    • Environmental Procedures in the Workplace
    • Introduction to Project Management Principles
    • Project Integration
    • Leader Types
    • Managing Stakeholders
    • Service Desk Analyst
    • The ITIL Framework
    • Articulate and Present Ideas

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    • With demonstrated vocational experience in a range of work environments in an Information Technology support role

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is summative and formative with set assignments, project work, and questionnaires.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

    IT students also have access to the and online training library. These provide a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    ICTICT418Contribute to copyright, ethics and privacy in an ICT environment
    ICTPRG405Automate processes
    ICTICT403Apply software development methodologies
    ICTICT401Determine and confirm client business requirements
    ICTSAD401Develop and present feasibility reports
    ICTICT405Develop detailed technical design
    BSBSUS401Implement and monitor environmentally sustainable work practices
    ICTICT402Determine project specifications and secure client agreement
    ICTPRG404Test applications
    ICTDBS401Identify physical database requirements
    ICTICT408Create technical documentation
    ICTPMG401Support small scale ICT projects
    ICTICT412Coordinate and maintain ICT work teams
    ICTDBS502Design a database
    ICTICT416Contribute to the development of strategic plans
    ICTDBS402Complete database backup and restore
    BSBCRT401Articulate, present and debate ideas
    ICTPRG412Configure and maintain databases
    BSBWOR301Organise personal work priorities and development
    ICTDBS412Build a database
    ICTICT413Relate to clients on a business level
    ICTICT411Select and employ software and hardware testing tools
  • Career Outcomes

    The qualification is designed to provide individuals with the basic technical skills required by junior systems analysis and design positions.

    Possible job titles include:

    • Information Technology Support Analyst
    • Information Technology Designer
    • Systems Support Analyst
    • System Designer
    • Operational Support Analyst
    • Technical Support Analyst

    Vendor Certification

    This qualification covers the learning content for the following Vendor Certification:

    MTA: Database Fundamentals
    MCSA: SQL Server 2012

    All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    Diploma of Systems Analysis and Design (ICA50811), or a range of other diploma qualifications.

    * Vendor Certifications are current at the time of publishing but are subject to change.

  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($580) when paying upfront. Total course cost: $3,270

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $38 a week! Total course cost: $3,850


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

    Government Funding and Incentives

    At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

    *Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

  • Upcoming Courses

    Date Delivery Method  
    05/02/2018 Enquire Now
    05/03/2018 Enquire Now
    09/04/2018 Enquire Now
    07/05/2018 Enquire Now
    04/06/2018 Enquire Now
    02/07/2018 Enquire Now
    06/08/2018 Enquire Now
    03/09/2018 Enquire Now
    08/10/2018 Enquire Now
    05/11/2018 Enquire Now
    03/12/2018 Enquire Now


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