The Certificate IV in Systems Analysis and Design addresses the knowledge and skills that individuals require to work within project teams engaged in the analysis and redesign of existing systems to answer changing client business requirements.


Industry recognition
Industry recognition

Complete this course and cover the learning materials required for Vendor Certification

Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

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Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Certificate IV in Systems Analysis and Design (ICT40715) – send us an enquiry and we'll get in touch.

Course Description

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses*
  • MTA: Database – Database Fundamentals
  • MCSA: SQL Server 2012/2014 – Querying Microsoft SQL Server 2012/2014; and Administering Microsoft SQL Server 2012/2014 Databases; and Implementing a Data Warehouse with Microsoft SQL Server 2012/2014
Vendor Neutral Courses
  • Writing Research Papers
  • Windows Server 2012R2 Essentials
  • Windows Server 2012: Installation and Configuration
  • Introduction to Copyright
  • Ethics in Leadership
  • Introduction to Business Analysis
  • Business Writing Fundamentals
  • Introduction to Software Testing
  • Project Management
  • Leadership Foundations 
  • ITIL Foundations
  • Developing and Presenting Ideas 
  • Getting Your Point Across
Upskilled Courses/Workshops
  • Researching
  • Introduction to Database Concepts
  • Introduction to SQL Server
  • Copyright, Ethics, Privacy
  • Business Needs Analysis
  • Translate Business Needs
  • Enterprise Strategic Direction
  • Writing Technical Documentation
  • Testing 
  • Environmental Procedures in the Workplace
  • Introduction to Project Management Principles
  • Project Integration
  • Leader Types
  • Managing Stakeholders
  • Service Desk Analyst
  • The ITIL Framework
  • Articulate and Present Ideas

* Vendor exams are not included in the Upskilled course

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • With demonstrated vocational experience in a range of work environments in an Information Technology support role

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


Assessment is summative and formative with set assignments, project work, and questionnaires.


Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and upon successful completion, certification for ICT40715 Certificate IV in Systems Analysis and Design.

IT students also have access to the and online training library. These provide a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

Unit Code
Unit Name
ICTICT418Contribute to copyright, ethics and privacy in an ICT environment
ICTPRG405Automate processes
ICTICT403Apply software development methodologies
ICTICT401Determine and confirm client business requirements
ICTSAD401Develop and present feasibility reports
ICTICT405Develop detailed technical design
BSBSUS401Implement and monitor environmentally sustainable work practices
ICTICT402Determine project specifications and secure client agreement
ICTPRG404Test applications
ICTDBS401Identify physical database requirements
ICTICT408Create technical documentation
ICTPMG401Support small scale ICT projects
ICTICT412Coordinate and maintain ICT work teams
ICTDBS502Design a database
ICTICT416Contribute to the development of strategic plans
ICTDBS402Complete database backup and restore
BSBCRT401Articulate, present and debate ideas
ICTPRG412Configure and maintain databases
BSBWOR301Organise personal work priorities and development
ICTDBS412Build a database
ICTICT413Relate to clients on a business level
ICTICT411Select and employ software and hardware testing tools

Career Outcomes

The qualification is designed to provide individuals with the basic technical skills required by junior systems analysis and design positions.

Possible job titles include:

  • Information Technology Support Analyst
  • Information Technology Designer
  • Systems Support Analyst
  • System Designer
  • Operational Support Analyst
  • Technical Support Analyst

Vendor Certification

This qualification covers the learning content for the following Vendor Certification:

MTA: Database Fundamentals
MCSA: SQL Server 2012

All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

Further Study

Pathways from this qualification include:

Diploma of Systems Analysis and Design (ICA50811), or a range of other diploma qualifications.

* Vendor Certifications are current at the time of publishing but are subject to change.

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($580) when paying upfront through Upskilled.
Total course cost: $3,270

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $38 a week.
Total course cost: $3,850

Government subsidies

No government funding available

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