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ICT30118
Certificate III in

Information, Digital Media and Technology

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Start date
Enrol anytime
Duration
12 months
Mode
100% online
Units
17 units

Summary

In collaboration with
Students who choose to enrol in the ICT30118 - Certificate III in Information, Digital Media and Technology will undertake training across a broad range of ICT areas, including network administration, technical support, web technologies, software applications, and digital media technologies.

They will also learn how to run standard diagnostic tests, operate application software packages, connect internal hardware components, build simple websites, use social media tools, provide basic system administration and create user documentation.

Students can develop their skills through vendor specific, vendor neutral, and trainer developed learning materials online throughout the course of 12 months. After course completion, they can pursue possible job titles such as help desk officer or roles providing support across information technology activities.
In collaboration with
Nationally recognised
It was great to have some variety and the course always kept me interested in what was next.
Student Q&A: Corey
, ICT30118 - Certificate III in Information, Digital Media and Technology
Read the full testimonial

Detail

Individuals who choose this course will undertake training in specific products and software as well as develop skills in computer literacy and interpersonal communications. Training will include how to care for and maintain computer hardware, software, and equipment; identifying and resolving network problems; creating user documentation; and providing client advice.
  • Course structure

    This course uses a blend of vendor specific, vendor neutral, and trainer-developed materials.

    The standard course is conducted over a 12 month period; within a self-paced online learning environment. 

    Upskilled will gather information about your previous experience and skills, weekly study commitment and online learning experience to provide you with an projected duration for your course based on your individual circumstance. 

    Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.
    Vendor Courses Vendor Neutral Courses Upskilled Courses
    • MCSA: Windows 10 – Installing and Configuring Windows 10; and Configuring Windows Devices
    • MTA: IT Infrastructure – Networking Fundamentals
    • MTA: IT Infrastructure – Windows Server Administration Fundamentals
    • MTA: IT Infrastructure – Security Fundamentals
    • Writing Research Papers
    • Computer Literacy for Windows
    • Computer Security and Internet Safety Fundamentals 
    • Comp TIA A+ 
    • Introduction to Customer Services
    • Up and Running with Wireless Networking
    • Setting Up a Small Office Networking
    • Writing in the Workplace
    • Introduction to Client Training
    • Researching
    • Workplace Communication
    • Client Training
    • Environmental Procedures in the Workplace
    • Work Health and Safety

    * Vendor exams are not included in the Upskilled course
  • Entry requirements

    There are no specific entry requirements for this qualification.

    Target audience for this program are those looking to enter an ICT field of employment or existing ICT staff who wish to further develop, or formalise their skills by gaining a ICT30118 - Certificate III in Information, Digital Media and Technology.
      
    As a guide, participants may have less than 6 months experience working in ICT.  

    This program would also suit participants wishing to progress to higher qualifications in an ICT discipline.

    Participants will ​complete an interview process with a designated Upskilled representative to ascertain suitability to the program and to review your current skills and experience, as this may allow you to move through the course more quickly.

    To ensure participants are able to seamlessly access our online learning platform and video content, they will require access to a modern computer with high-speed internet. Participants will also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Support services
    • your trainer via the trainer/student messaging system
    • online tutorials
    • video content access via:
  • Recognition of Prior Learning / Credit Transfer / Credit Transfer
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance online if required.

Outcomes

This qualification could give you several career, vendor and/or further study outcomes. 

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.
  • BSBWHS304
    Participate effectively in WHS communication and consultation processes

    This unit describes the skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes. It applies to individuals who participate in WHS communication and consultation processes as part of their work health and safety responsibilities, which are in addition to their main duties.

  • BSBSUS401
    Implement and monitor environmentally sustainable work practices

    This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

  • ICTICT202
    Work and communicate effectively in an ICT environment

    This unit describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

  • ICTICT301
    Create user documentation

    This unit describes the skills and knowledge required to create user documentation that is clear to the target audience and easy to navigate. It applies to individuals who may work under supervision with responsibility to support others in a range of information and communications technology (ICT) areas.

  • ICTICT302
    Install and optimise operating system software

    This unit defines the skills and knowledge required to install, configure and optimise operating system (OS) software to meet business and client needs. It applies to individuals who may work under supervision and support others using well developed skills in creating solutions through analysis and evaluation of information.

  • ICTSAS308
    Run standard diagnostic tests

    This unit describes the skills and knowledge required to troubleshoot problems and conduct diagnostic tests on a range of platforms. It applies to individuals who, while working under a level of supervision, have responsibility to action tasks in a frontline technical support capacity.

  • ICTNWK301
    Provide network systems administration

    This unit describes the skills and knowledge required to technically manage the elements of a network, including contributing to a disaster recovery plan. It applies to individuals working as frontline technical support personnel responsible for administering a network.

  • ICTNWK302
    Determine and action network problems

    This unit describes the skills and knowledge required to document network related problems, determine solutions, or escalate problems to a new support level. It applies to individuals, working as frontline technical support personnel, who maintain network continuity by isolating and rectifying network problems as they arise.

  • ICTNWK303
    Configure and administer a network operating system

    This unit defines the skills and knowledge required to create the network configuration required by a client and to set up and use administrative tools to manage the network. It applies to individuals working as frontline technical support personnel who are required to maintain network continuity through changing requirements.

  • ICTNWK305
    Install and manage network protocols

    This unit describes the skills and knowledge required to install and manage network protocols in a networking environment. It applies to individuals with competent information and communications technology (ICT) skills, working as network administrators who are required to ensure that appropriate protocols have been installed in networks to allow user functionality and maintenance.

  • ICTICT303
    Connect internal hardware components

    This unit describes the skills and knowledge required to acquire, install, configure and evaluate system hardware components according to client and user requirements. It applies to individuals who work with a degree of self-sufficiency and provide support in a range of information and communications technology (ICT) work areas and activities.

  • ICTICT306
    Migrate to new technology

    This unit describes the skills and knowledge required to research, acquire, evaluate and apply new technology to improve the organisation’s performance. This unit applies to individuals who have achieved a degree of autonomy as information and communications technology (ICT) users and support staff engaged in ongoing review and research to identify and apply new technology or techniques to improve aspects of the organisation's activities.

  • ICTSAS303
    Care for computer hardware

    This unit describes the skills and knowledge required to manage the maintenance and location of hardware. It applies to frontline technical support individuals who work under a level of supervision but have some responsibility to maintain organisational hardware.

  • ICTSAS304
    Provide basic system administration

    This unit describes the skills and knowledge required to implement components of systems backup, restore, security and licensing in a stand-alone or client server environment. It applies to individuals who, while working under limited supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement, using appropriate knowledge to provide assistance.

  • ICTSAS305
    Provide ICT advice to clients

    This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information. It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.

  • ICTSAS306
    Maintain equipment and software

    This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep equipment and software operating. It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain computer systems.

  • ICTSAS307
    Install, configure and secure a small office home office network

    This unit describes the skills and knowledge required to identify available network components relevant to client requirements and to install, configure and secure those components as part of a small office or home office (SOHO) network. It applies to individuals who work under a level of supervision and have experience with analysis and problem solving when working with technologies.

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