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BSB40615
Certificate IV in

Business Sales

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
10 units

Summary

In partnership with

Consider yourself a people person? Think you’ve got keen skills in persuasion and influential communication? Our Certificate IV in Business Sales focuses on the skills of roles at the organisational frontline – specifically those that deal with the management of successful customer relationships. Understand the key dynamics of client sales interaction, effective networking, sales performance management, and more.

In partnership with
Nationally recognised
The value of doing a course through Upskilled is that I am gaining a qualification which consequently makes me more attractive to my future employers and betters my chances of being hired.
Beatriz Masiero Vrettos
, Manager
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Detail

Over a 12 month period, students will be trained in areas of client relationship building, customer service strategies, planning sales prospects, and implementing effective sales plans and solutions. The knowledge covered during this program is applicable to sales professionals within any industry sector. Qualified students can seek employment opportunities in roles such as a sales agent, consultant, and representative.  
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    There are no formal entry requirements for this qualification.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

    Preferred pathways for candidates considering this qualification may include:

    • Demonstrated vocational experience in a range of work environments within a sales/customer contact role
    • Successful completion of a Certificate III in a related field of study
  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Outcomes

This qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.
  • BSBPRO401
    Develop product knowledge

    This unit describes the performance outcomes, skills and knowledge required to develop product knowledge in preparation for the sales process.

  • BSBREL402
    Build client relationships and business networks

    This unit describes the performance outcomes, skills and knowledge required to establish, maintain and improve client relationships, and to actively participate in networks to support attainment of key business outcomes.

  • BSBSLS407
    Identify and plan sales prospects

    his unit describes the skills and knowledge required to identify potential sales prospects by applying prospecting methods, and manage own sales performance by establishing a sales plan, while managing stress, time and sales-related paperwork. It applies to individuals working in a sales-related position in a small, medium or large enterprise in a wide variety of industries, who identify, collate and follow up sales prospect information to generate leads. Individuals undertaking this unit may be at entry level, or have experience in sales sufficient to provide advice and support about aspects of sales solutions as part of a sales team. No licensing, legislative or certification requirements apply to this unit at the time of publication.

  • BSBSLS408
    Present, secure and support sales solutions

    This unit describes the skills and knowledge required to present sales solutions that respond to specific buying needs of a client, and to use sales processes associated with securing prospect commitment to proceed with a sale. It also includes attending to post-sales activities that build and strengthen the partnership between a salesperson and client, and enhance the likelihood of future sales. It applies to individuals working in sales-related positions in a small, medium or large enterprise, in a wide variety of industries, who may provide sales solutions individually, or provide advice and support on aspects of sales solutions to support a sales team. No licensing, legislative or certification requirements apply to this unit at the time of publication

  • BSBCUS402
    Address customer needs

    This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period. This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions.

  • BSBCUS401
    Coordinate implementation of customer service strategies

    This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.

  • FNSSAM402
    Implement a sales plan

    This unit describes the skills and knowledge required to develop, implement and review a sales and promotional strategy for a financial services organisation. Individuals work under a level of supervision but have responsibility for collating, coordinating and reviewing strategic activities. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

  • BSBREL401
    Establish networks

    This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

  • BSBWHS401
    Implement and monitor WHS policies, procedures and programs to meet legislative requirements

    This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements

  • BSBWOR404
    Develop work priorities

    This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development. This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

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Educators

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