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Short Course in

Customer Relationship Management

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
2 Units

Summary

Our Customer Relationship Management course provides extensive understanding of the development and importance of customer relationship management in a business. This course is perfect for those who would like to gain more knowledge in handling customers and develop skills that will create and provide customers with value. Through our training, students will learn the importance of customer relationship management as an integral part of business strategic direction.


 
Nationally recognised
I found the course to have exceeded my expectations and it has had a made a positive contribution towards my job role.
Jennise Sami
, Frontline Manager
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Detail

After completing this course, students will be able to identify the areas that need improvement, recommend solutions to enhance current strategies, process and procedures in handling customers and set organizational objectives with customers’ stake as top priority. Students will be granted full access to our online learning platform and will be assigned a trainer to support them throughout their student journey.
  • Course structure

    Upskilled uses a customised online Learning Management System to manage the delivery of learning resources. The program is self paced and requires the participant to interact with the online learning materials and undertake a certain degree of self-directed learning.

  • Entry requirements

    There are no formal entry requirements.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Students are assigned a Trainer who will mark assessments and provide support throughout the course.  Short courses which are assessed and map towards one of Upskilled’s qualifications will count as Credit Transfer towards that qualification.  A Statement of Attainment will be issued after the successful completion of an Assessed Short Course.

Outcomes

This short course could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Subjects

This short course consists of the below units of competency. All competencies must be successfully completed to attain the statement of attainment.
  • BSBCUS401
    Coordinate implementation of customer service strategies

    This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.

  • BSBCUS402
    Address customer needs

    This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period. This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions.

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Educators

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