After completing this course, students will be able to identify the areas that need improvement, recommend solutions to enhance current strategies, process and procedures in handling customers and set organizational objectives with customers’ stake as top priority. Students will be granted full access to our online learning platform and will be assigned a trainer to support them throughout their student journey.
Upskilled uses a customised online Learning Management System to manage the delivery of learning resources. The program is self paced and requires the participant to interact with the online learning materials and undertake a certain degree of self-directed learning.
There are no formal entry requirements.
Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.
Upskilled courses include specialised learning materials, and access to:
- Upskilled’s fully customised online learning platform, MyUpskilled
- Student Support services
- your trainer via the trainer/student messaging system
- webinars; both live and recorded sessions
- video content access via:
Recognition of Prior Learning / Credit Transfer
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL
during the enrolment process.
Students are assigned a Trainer who will mark assessments and provide support throughout the course. Short courses which are assessed and map towards one of Upskilled’s qualifications will count as Credit Transfer towards that qualification. A Statement of Attainment will be issued after the successful completion of an Assessed Short Course.