Upskill for the career you love! Contact us today 1300 009 924
CHC52015
Diploma of

Community Services (Social Housing)

Download cCourse pack Enquire now
Start date
Enrol Anytime
Duration
12 months
Mode
Online with work placement
Units
16 units

Summary

In partnership with
Become accredited with this comprehensive course that will teach you how to listen to and understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. This 12 month course is divided into three specialisations: Case Management, Social Housing, and Statutory and Forensic Child, Youth, and Family Welfare.

The Social Housing specialisation teaches you how to manage and maintain tenancy agreements and services (including a head lease), develop systems in line with registration standards; and how to further social housing enterprise opportunities. These valuable skills will give you the confidence to co-ordinate and deliver person-centred services.
 
In partnership with
Nationally recognised
The ability to make a real difference in people’s lives is so important. You must go in with the knowledge that what you do can help your clients.
Perrin Whimpress
, Respite Services Coordinator
Read the full testimonial

Detail

Students in this course will learn to assess and support the needs of the people in our communities. You will also have the opportunity to work collaboratively with a diverse range of people and learn how to recognise and respond to crisis situations. As part of the course, students will also be required to undertake 100 hours of practical placement in a community services environment.
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    There are no formal entry requirements for this qualificaiton.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.
  • Work placement
    This qualification requires a minimum of 100 hours to be completed in a community services Environment, supervised by qualified staff.

    You will be required to complete an application for a Working with Children or Vulnerable People Check prior to enrolment in this course.

    Upskilled will secure your work placement, ensuring we can provide an environment in which you can be successful in the course. During your placement, an Upskilled workplace assessor will visit you to observe you performing some of your assessment tasks. More information can be found here.

Outcomes

After completing this course you can pursue a career as a:

  • Community services worker
  • Social housing coordinator
Additionally, this qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.
  • CHCCCS007
    Develop and implement service programs

    This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

  • CHCCOM003
    Develop workplace communication strategies

    This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

  • CHCDEV002
    Analyse impacts of sociological factors on clients in community work and services

    This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

  • CHCDIV003
    Manage and promote diversity

    This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

  • CHCLEG003
    Manage legal and ethical compliance

    This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

  • CHCMGT005
    Facilitate workplace debriefing and support processes

    This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

  • CHCPRP003
    Reflect on and improve own professional practice

    This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • HLTWHS004
    Manage work health and safety

    This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

  • CHCSOH002
    Manage and maintain tenancy agreements and services

    This unit describes the skills and knowledge required to manage tenancy agreements and associated housing services. This unit applies to work in a social housing context in agencies responsible for sustainable tenancy management. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.

  • CHCSOH008
    Manage head lease

    This unit describes the skills and knowledge required to identify, acquire and manage properties head leased from the private rental market. This unit applies to work in a social housing context. Workers will be required to exercise judgement and sensitivity when working with clients and landlords within clearly defined processes and procedures.

  • CHCSOH009
    Develop quality systems in line with registration standards

    This unit describes the skills and knowledge required to develop policies and procedures for a social housing organisation in line with current state/territory registration standards. It involves the development of continuous improvement processes to uphold compliance, probity and quality. This unit applies to work in a social housing context typically carried out by senior workers working autonomously within broad guidelines.

  • CHCSOH011
    Develop social housing enterprise opportunities

    This unit describes the skills and knowledge required to investigate, negotiate and implement new business opportunities for social housing providers. This unit applies to work in a social housing context, typically carried out by senior workers working autonomously within broad guidelines.

  • CPPDSM5005A
    Contribute to a detailed property feasibility study

    This unit of competency specifies the outcomes required to contribute to a formal property feasibility study. It requires the ability to identify objectives and techniques to undertake the study, use valid and reliable research techniques to analyse information, and report study findings and conclusions. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

  • CPPDSM5013A
    Develop a tenancy mix strategy

    This unit of competency specifies the outcomes required to analyse client objectives and formulate a relevant strategy to enable the right market mix of tenants to be targeted. It requires the ability to determine industry trends, document recommendations and select and implement a suitable marketing strategy. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

  • CPPDSM6007A
    Develop life cycle asset management plan

    This unit of competency specifies the outcomes required to develop a life cycle asset management plan. It requires the ability to determine asset management objectives, carry out strategic analysis and formulate an asset management plan. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

  • CPPDSM5022A
    Implement asset management plan

    This unit of competency specifies the outcomes required to plan for the management of assets. It requires the ability to implement effective strategies to manage the operational, resource and maintenance needs of assets and to review and evaluate those strategies. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

Show all subjects

Educators

  • Trainer
    Kim Porter
    Kim has worked in a variety of positions within the community service sector over the last 15 years. Her experience began in the prison sector, then transitioned to the alcohol and other drugs sector. She then worked in family services, early intervention, out of home care.

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Diploma of Community Services (Social Housing) (CHC52015). Send us an enquiry and we'll get in touch.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Download course pack

Want to know all about this course? Get our course brochure to discover what it's like to study Diploma of Community Services (Social Housing) (CHC52015). Submit your details and simply click 'Download'.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Enquire now

Start your next course with Upskilled. Enter your details in the form below.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.