Course Code: SIR40316

The Certificate IV in Retail Management provides the skills and knowledge for an individual to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.


  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 11 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    The skills gained from the Certificate IV in Retail Management are sure to give participants a helping hand in their career when entering into one of the largest employing industries in Australia.

    There are a total of 11 units to complete the qualification. The course will be delivered via a mixed delivery method of on-line learning and practical assessment activities.


    • Access to fully customised online learning platform, MyUpskilled
    • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
    • Regular contact with their trainer via email, telephone and/or LMS communication tools
    • Unlimited access to world leading video training provider
    • Access to Upskilled's Student Rewards Program

    Course Duration

    This course is delivered over a period of about 12 months. 


    Participants who complete the course receive the award SIR40316 Certificate IV  in Retail Management.

    Entry Requirements

    To undertake this qualification, individuals are recommended to have previous retail supervisory experience in roles such as:

    • customer service
    • supervising work teams and employee relations
    • sales performance
    • store safety and security.

    Examples of evidence of retail management experience may include: job descriptions and references from current or past employers; an entry interview to determine retail management experience.

    Recognition of Prior Learning

    Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) options are also available for students on request and assistance will be provided to determine eligibility. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On the job assessments can be conducted to assess current skills and knowledge.


    A student is deemed competent when all relevant evidence is gathered. Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes. Upskilled assessment processes include: 

    • Recognition of Prior Learning/Credit Transfer 
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Projects
    • Scenarios/Case Studies

    Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.

  • Unit Outline

    The Online e-Learning course will address the following units of Competence from the National Retail Services Training Package. All of these competencies must be successfully completed to gain the Certificate IV in Retail Management.

    Unit Code
    Unit Name
    SIRXRSK002Maintain store security
    SIRXCEG004Create a customer-centric culture
    SIRXSLS003Achieve sales results
    SIRXWHS003Maintain workplace safety
    SIRRRTF002Monitor retail store financials
    SIRXHRM002Maintain employee relations
    SIRXMGT002Lead a frontline team
    BSBWOR501Manage personal work priorities and professional development
    SITXHRM002Roster staff
    SIRRINV002Control stock
    SIRRMER003Coordinate visual merchandising activities
  • Career Outcomes

    Successful completion of Certificate IV in Retail Management will allow candidates to seek employment in the following roles:

    • department manager
    • merchandise manager
    • customer service manager
    • shift manager
    • small business retail owner
  • Payment

    Option 1 – Save 15%

    Save 15% ($580) when paying upfront. Total course cost: $3,270

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $38 a week! Total course cost: $3,850


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

  • Upcoming Courses

    Date Delivery Method  
    05/02/2018 Enquire Now
    05/03/2018 Enquire Now
    09/04/2018 Enquire Now
    07/05/2018 Enquire Now
    04/06/2018 Enquire Now
    02/07/2018 Enquire Now
    06/08/2018 Enquire Now
    03/09/2018 Enquire Now
    08/10/2018 Enquire Now
    05/11/2018 Enquire Now
    03/12/2018 Enquire Now


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