Course Code: BSB40215

The Certificate IV in Business provides superior grounding in the key competencies commonly deployed in clerical roles and in the administrative and business support sector generally. Participants develop the skills required to oversee an office, undertake informed decision-making across a variety of administrative tasks and liaise on administrative matters with colleagues.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 10 Units of Competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    The Certificate IV in Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

    The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the video training library) and blogs.  The course is conducted over a 12 month period with one unit of competency expected to be completed each month.
    Classroom and Blended delivery formats are also available, but subject to minimum numbers. Please contact our Education managers to find out more about our face-to-face options.


    All students will be provided with the textbook Management: Theory and Practice, Kris Cole (2012), Pearson Education Australia

    • Access to fully customised online learning platform, MyUpskilled
    • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
    • Regular contact with their trainer via email, telephone and/or LMS communication tools
    • Trainer/Student Messaging System
    • Unlimited access to world leading video training provider
    • Access to Upskilled's Student Rewards Program


    There are no formal prerequisites for this qualification.

    This qualification is suited to participants who possess a sufficient grasp of the English language, adequate levels of intelligence, and appropriate attitude and motivation to enable them to undertake the demands of a Diploma level qualification.

    • English language proficiency (Year 12 English or equivalent); OR
    • Obtain a Certificate III before enrolling in a Certificate IV level qualification, OR
    • Demonstrate appropriate academic standing or workplace experience for the chosen qualification

    Recognition of Prior Learning (RPL)

    RPL is available for each unit of competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.


    A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include: 

    • Recognition of Prior Learning/Credit Transfer 
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Projects
    • Scenarios/Case Studies

    Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.

  • Unit Outline

    The following Units of Competency as identified in the National Business Services Training Package must be successfully completed to attain the Certificate IV in Business.

    Unit Code
    Unit Name
    BSBWHS401Implement and monitor WHS policies, procedures and programs to meet legislative requirements
    BSBCUS402Address customer needs
    BSBLDR403Lead team effectiveness
    BSBREL402Build client relationships and business networks
    BSBWOR501Manage personal work priorities and professional development
    BSBREL401Establish networks
    BSBLED401Develop teams and individuals
    BSBRSK401Identify risk and apply risk management processes
    BSBMGT402Implement operational plan
    BSBCUS401Coordinate implementation of customer service strategies
  • Career Outcomes

    The qualification is appropriate to any role that has an administrative component as part of its ongoing responsibilities, and has great relevance for a very broad range of industry sectors. The capabilities the certificate targets are particularly pertinent for:

    • Accounts Supervisors
    • Executive Personal Assistants
    • Office Administrators
    • Project Assistants
    • Receptionists
    • Office Managers
    • Individuals aspiring to roles such as these

    Further Study

    Pathways from this qualification include The Diploma of Business (BSB50215), or a range of other diploma qualifications in the Business discipline.

    For information about Pathways to University, click here.

  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($580) when paying upfront. Total course cost: $3,270

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $38 a week! Total course cost: $3,850


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

    Option 3 - Smart and Skilled for NSW Residents

    This Upskilled qualification is approved under Smart and Skilled and may attract a government fee subsidy.  You must meet the individual eligibility criteria to receive subsidised training for a course on the NSW Skills List. For more information on Smart and Skilled click here

    Smart and Skilled is a reform of the NSW Vocational Education and Training System which provides participants with a great opportunity to obtain the necessary skills needed to pursue a career through Government-subsidised training. Eligible qualifications range from Certificate I right through to Advanced Diplomas. 

    This qualification is subsidised by the NSW Government. This course is delivered by Nationally Registered Training Organisation, Upskilled Pty Ltd, RTO 40374


  • Upcoming Courses

    Date Delivery Method  
    26/10/2016 Enquire Now
    09/11/2016 Enquire Now
    23/11/2016 Enquire Now
    14/12/2016 Enquire Now


  • Download Brochure

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Student’s testimonial

Just a quick email to let you know that I received my Certificate IV in Business Administration today. I wanted to say a big thank you to Upskilled for its wonderful support during my study It was a pleasure to do a course through such a professional organisation, and I will be recommending the course to my friends. Again, many thanks, and all the best to you in the future.

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