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CHC22015
Certificate II in

Community Services

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Start date
Enrol anytime
Duration
12 months
Mode
Online with work placement
Units
9 units

Summary

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This is an introductory course for students who wish to formalise their skills into a recognised qualification to achieve better job role outcomes. You will learn how to listen to and understand your clients’ problems, and to work with them on the areas they are struggling with. There are core units of study on setting up support systems and networks, as well as diversity, stress and workplace health and safety.


This course is not taking new enrolments at this time. If you would like to be contacted about other course options that Upskilled delivers, please complete the "Register my interest" form.

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You need resilience and communication skills. You also need to learn how to work in a team and independently, and be able to use your discretion.
Industry Q&A: Community Services with Tom Conley
, President & Executive Managing Director
Read the full testimonial

Detail

Get your foot in the door of the community services sector with this accessible course. This qualification will give you a sense of what will be required of you in a community services role, such as care assistant or community support worker. Explore topics related to effective communication, responding to emergencies, working with children and managing relationships. This course provides a sound framework for further study, or to formalise skills you may already have.
Course structure

The standard course is conducted over a 12 month period; within a self-paced online learning environment. 

Upskilled will gather information about your previous experience and skills, weekly study commitment and online learning experience to provide you with an projected duration for your course based on your individual circumstance. 

Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

Entry requirements

There are no specific entry requirements for this qualification.

The qualification provides foundation and general community services employment skills that enable participation in a community services environment. 

The participants for the CHC22015 - Certificate II in Community Services may be already working in community services work, or may wish to commence employment in the Community Services industry.   

Participants who enter this course are from diverse backgrounds with a distinct interest and a willingness to support others in achieving positive personal outcomes through fulfilling helping capacity roles.

Each applicant will â€‹complete an interview process with a designated Upskilled representative to ascertain suitability to the program and to review your current skills and experience, as this may allow you to move through the course more quickly.

This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

To ensure participants are able to seamlessly access our online learning platform and video content, they will require access to a modern computer with high-speed internet. Participants will also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.

Inclusions
Upskilled courses include specialised learning materials, and access to:
  • Upskilled’s fully customised online learning platform, MyUpskilled
  • Student Support services
  • your trainer via the trainer/student messaging system
  • video content access via:
Recognition of Prior Learning / Credit Transfer
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
Work Placement
IMPORTANT NOTICE: Temporary suspension of Upskilled's 60-Day Work Placement Guarantee during COVID-19. For more information, please read our latest update

The CHC22015 - Certificate II in Community Services requires a minimum of 20 hours to be completed in a volunteer capacity in a suitable Community Services Environment, supervised by qualified staff.

You will be required to complete and pay an application for a Working with Children or Vulnerable People Check prior to enrolment in this course.

Upskilled will secure your volunteer work placement, ensuring we can provide an environment in which you can be successful in the course. During your placement, an Upskilled workplace assessor will visit you to observe you performing some of your assessment tasks.

If a work placement visit cannot be organised due to the unavailability of some or all parties a professional conversation between Upskilled's Trainer/Assessor, the student and Workplace Supervisor will take place for validation of the student’s practical skill ability. This will be recorded and where possible practical skills will be simulated or assessed by the Trainer/Assessor via video link.

More information can be found here.
Assessment
Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
  • Recognition of Prior Learning and/or credit transfer
  • summative and formative assignments
  • written reports and/or portfolio assessments
  • scenarios and/or case studies
  • projects
  • written/oral questions
  • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Subjects

This qualification consists of the following core units of competency. All units of competency must be successfully completed to attain the qualification. The program is broken into 3 logical clusters:
  • Cluster 1 - Culture and Diversity
  • Cluster 2 - Working in Community Services
  • Cluster 3 - Risk and Safety Management
BSBWOR202
Organise and complete daily work activities

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

CHCDIV001
Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCOM005
Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

CHCCOM001
Provide first point of contact

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

HLTWHS001
Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

BSBWOR201
Manage personal stress in the workplace

This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment. It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCVOL001
Be an effective volunteer

This unit describes the skills and knowledge required to work effectively as a volunteer in a variety of capacities and contexts. This unit applies to a range of sectors.

FSKLRG09
Use strategies to respond to routine workplace problems

This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems. This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

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