CHC22015
Certificate II in

Community Services

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Summary


This course is only available for Northern Territory (NT) Job Trainer Funding applicants at this time.   

This is an introductory course for students who wish to formalise their skills into a recognised qualification to achieve better job role outcomes. You will learn how to listen to and understand your clients’ problems, and to work with them on the areas they are struggling with. There are core units of study on setting up support systems and networks, as well as diversity, stress and workplace health and safety.

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qualifications
This is a Nationally Recognised and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
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*The reviews on this page are not specific to this course.

Detail

Duration
18 months
Units
9 units
Get your foot in the door of the community services sector with this accessible course. This qualification will give you a sense of what will be required of you in a community services role, such as care assistant or community support worker. Explore topics related to effective communication, responding to emergencies, working with children and managing relationships. This course provides a sound framework for further study, or to formalise skills you may already have.
Course structure

The standard course is conducted over a 18 month period; within a self-paced online learning environment. 

Upskilled will gather information about your previous experience and skills, weekly study commitment and online learning experience to provide you with an projected duration for your course based on your individual circumstance. 

Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

Inclusions
Upskilled courses include specialised learning materials, and access to:
  • Upskilled’s fully customised online learning platform, MyUpskilled
  • Student Support services
  • your trainer via the trainer/student messaging system
  • video content access via:
Recognition of Prior Learning / Credit Transfer
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
Volunteer Work
This qualification will have you undertake voluntary work experience at a nominated organisation. 

As part of your elective unit, CHCVOL001 - Be an effective volunteer, you will be required to complete a minimum of 20 hours of volunteer work. 

Here are some key requirements you should be aware of for the CHC22015 - Certificate II in Community Services:
  • It is your responsibility to source for a suitable organisation. Please note that this can take up to several weeks, so it is recommended to allocate sufficient time when sourcing suitable organisations. 
  • Once you have successfully secured volunteer work with an organisation, you will need to complete your Attendance Register and submit via MyUpskilled. 

What clearance checks and documentation do I need?

Your nominated organisation may require you to submit clearance checks before commencing volunteer work. 
Requirements vary from state-to-state. 

If you live in NSW, VIC, QLD, SA, NT and WA, you will need:
  • Working with Children Check
  • National Police Check
If you live in ACT and TAS, you will need:
  • Working with Vulnerable People Check
  • National Police Check
 Fees may apply when obtaining some of the clearance checks. 
 
Assessment
Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
  • Recognition of Prior Learning and/or credit transfer
  • summative and formative assignments
  • written reports and/or portfolio assessments
  • scenarios and/or case studies
  • projects
  • written/oral questions
  • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Role-Playing and Interactive Learning Activities

This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities. 

You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.

While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:
  • Having a study buddy where you can bounce off ideas and help each other with assessments.
  • Online Classrooms where our specialist trainers can go over learning content that's part of your course.
  • Activities that relate to your assessments, which can help boost your knowledge and skills.
Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your volunteer work.
 

The benefits of role-playing 

Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.

Below are some benefits you can experience when role-playing:
  • Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace. 
  • Preparation for volunteer work: Role-playing is effective in helping you prepare for volunteer work. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry. 
  • Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.

Subjects

This qualification consists of the following core units of competency. All units of competency must be successfully completed to attain the qualification. The program is broken into 3 logical clusters:
  • Cluster 1 - Culture and Diversity
  • Cluster 2 - Working in Community Services
  • Cluster 3 - Risk and Safety Management
BSBWOR202
Organise and complete daily work activities

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

CHCDIV001
Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCOM005
Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

CHCCOM001
Provide first point of contact

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

HLTWHS001
Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

BSBWOR201
Manage personal stress in the workplace

This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment. It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCVOL001
Be an effective volunteer

This unit describes the skills and knowledge required to work effectively as a volunteer in a variety of capacities and contexts. This unit applies to a range of sectors.

FSKLRG09
Use strategies to respond to routine workplace problems

This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems. This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

Educators

Entry requirements

Start date
Enrol anytime

As a guide, entrants to this program may:

  • have completed year 10, or
  • a qualification at Certificate III level or higher, or
  • 3 years of relevant industry experience in a role that requires the use of written documentation and communication.

You will also need to be at least 18 years at the time of applying for admission. Approval from HOF required

Resource requirements

You will need access to a computer and the internet and have basic computing operational skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • Chrome or Firefox browsers
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
Recording equipment / software required

A digital video recording device (for example a webcam or mobile phone with a camera) and simple recording apps to save and upload videos, images and audio files.

You will also need software such as Windows Media Player, Windows Photo Viewer, or Quicktime to view online videos and images.

Language requirements

This course involves reading, researching and undertaking a range of written and practical assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

Completed English at Year 10 level, you can demonstrate equivalency through one of the following:

Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher;

OR

2 years relevant industry experience in a role that requires the use of written documentation and communication.

Other requirements

Some assessments have Role-Play components and will require other participants to aparticipate as characters in role plays. These are designed to establish simulation and to demonstrate practical and/or oral communication skills. Students will be required to source and arrange these other participants, participants can be family, friends or workplace colleagues.

*The reviews on this page are not specific to this course.

Enquire today

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