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CHC22015
Certificate II in

Community Services

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
9 units

Summary

In partnership with
This is an introductory course for students who wish to formalise their skills into a recognised qualification to achieve better job role outcomes. You will learn how to listen to and understand your clients’ problems, and to work with them on the areas they are struggling with. There are core units of study on setting up support systems and networks, as well as diversity, stress and workplace health and safety.
In partnership with
Nationally recognised
The ability to make a real difference in people’s lives is so important. You must go in with the knowledge that what you do can help your clients.
Perrin Whimpress
, Respite Services Coordinator
Read the full testimonial

Detail

Get your foot in the door of the community services sector with this accessible course. This qualification will give you a sense of what will be required of you in a community services role, such as care assistant or community support worker. Explore topics related to effective communication, responding to emergencies, working with children and managing relationships. This course provides a sound framework for further study, or to formalise skills you may already have.
  • Course structure

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

  • Entry requirements

    There are no formal entry requirements for this qualification

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

    For those currently working in the industry, a workplace supervisor or manager may be requested to provide evidence of support towards the participants’ competency in the units/qualification. Third Party Reports or observations may be required to be completed as advised by the participants’ assessor.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Work Placement
    The CHC22015 - Certificate II in Community Services requires a minimum of 120 hours to be completed in a volunteer capacity in a suitable Community Services Environment, supervised by qualified staff.

    You will be required to complete an application for a Working with Children or Vulnerable People Check prior to enrolment in this course.

    Upskilled will secure your volunteer work placement, ensuring we can provide an environment in which you can be successful in the course. During your placement, an Upskilled workplace assessor will visit you to observe you performing some of your assessment tasks. More info
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Outcomes

This qualification could give you several career or further study outcomes. After completing this course, you could explore job roles such as - home care assistant, care assistant, care worker, community care worker or one of the following featured job roles:

Subjects

This qualification consists of the following core units of competency. All units of competency must be successfully completed to attain the qualification. The program is broken into 3 logical clusters:
  • Cluster 1 - Culture and Diversity
  • Cluster 2 - Working in Community Services
  • Cluster 3 - Risk and Safety Management
  • BSBWOR202
    Organise and complete daily work activities

    This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

  • CHCDIV001
    Work with diverse people

    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCCOM005
    Communicate and work in health or community services

    This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

  • CHCCOM001
    Provide first point of contact

    This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

  • HLTWHS001
    Participate in workplace health and safety

    This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • BSBWOR201
    Manage personal stress in the workplace

    This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment. It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

  • CHCDIV002
    Promote Aboriginal and/or Torres Strait Islander cultural safety

    The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCVOL001
    Be an effective volunteer

    This unit describes the skills and knowledge required to work effectively as a volunteer in a variety of capacities and contexts. This unit applies to a range of sectors.

  • FSKLRG09
    Use strategies to respond to routine workplace problems

    This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems. This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

Show all subjects

Educators

  • Trainer
    Kim Porter
    Kim has worked in a variety of positions within the community service sector over the last 15 years. Her experience began in the prison sector, then transitioned to the alcohol and other drugs sector. She then worked in family services, early intervention, out of home care.

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