The standard course is conducted over a 18 month period; within a self-paced online learning environment.
Upskilled will gather information about your previous experience and skills, weekly study commitment and online learning experience to provide you with an projected duration for your course based on your individual circumstance.
Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.
Upskilled courses include specialised learning materials, and access to:
- Upskilled’s fully customised online learning platform, MyUpskilled
- Student Support Team
- Specialist trainers
- Video content access via:
Recognition of Prior Learning / Credit Transfer
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL
during the enrolment process.
This qualification will have you undertake voluntary work experience at a nominated organisation.
As part of your elective unit, CHCVOL001 - Be an effective volunteer,
you will be required to complete a minimum of 20 hours of volunteer work.
Here are some key requirements you should be aware of for the CHC22015 - Certificate II in Community Services:
- It is your responsibility to source for a suitable organisation. Please note that this can take up to several weeks, so it is recommended to allocate sufficient time when sourcing suitable organisations.
- Once you have successfully secured volunteer work with an organisation, you will need to complete your Attendance Register and submit via MyUpskilled.
What clearance checks and documentation do I need?
Your nominated organisation may require you to submit clearance checks before commencing volunteer work.
Requirements vary from state-to-state.
If you live in NSW, VIC, QLD, SA, NT and WA, you will need:
If you live in ACT and TAS, you will need:
- Working with Children Check
- National Police Check
Fees may apply when obtaining some of the clearance checks.
- Working with Vulnerable People Check
- National Police Check
Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
- Recognition of Prior Learning and/or credit transfer
- summative and formative assignments
- written reports and/or portfolio assessments
- scenarios and/or case studies
- written/oral questions
- regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.
Role-Playing and Interactive Learning Activities
This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities.
You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.
While the Interactive Learning Activities are not mandatory, your participation is encouraged.
You can receive some additional benefits and support, which may include:
- Having a study buddy where you can bounce off ideas and help each other with assessments.
- Online Classrooms where our specialist trainers can go over learning content that's part of your course.
- Activities that relate to your assessments, which can help boost your knowledge and skills.
Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your volunteer work.
The benefits of role-playing
Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.
Below are some benefits you can experience when role-playing:
- Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace.
- Preparation for volunteer work: Role-playing is effective in helping you prepare for volunteer work. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry.
- Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.