This qualification is suitable for individuals who already have relevant experience in a community service role and are looking to improve their knowledge and skills as a leader in a community-based role. 

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Study now, pay later

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Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

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Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Diploma of Community Services (CHC52015) – send us an enquiry and we'll get in touch.

Course Description

The Community Services sector is the backbone of Australians caring for one another, being one of the fastest growing industries with a growth rate of five percent year on year.

Workers in the Community Service sector are the individuals who care for us; our children, our elderly and the disabled. Study a CHC52015 - Diploma of Community Services and make a difference in your community! 

The Diploma qualification is divided into three specialisations, covering units of competency in Case Management, Social Housing and Statutory and Forensic Child, Youth and Family Welfare depending on which specialisation you choose to pursue. 

As part of your course you are required to undertake a minimum 100 hours of practical placement in a community services environment.

Course Features

  • Access to fully customised online learning platform, MyUpskilled
  • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of MyUpskilled as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or MyUpskilled communication tools
  • Trainer/Student Messaging System
  • Webinars - both live and recorded sessions
  • Unlimited access to world leading video training provider
  • Access to Upskilled's Student Rewards Program

Course Duration

This course is delivered online over a period of 12 months. 


Graduates receive the award CHC52015 Diploma of Community Services.

Entry Requirements

There are no formal entry requirements for this qualification, however Upskilled will assess a students’ ‘academic suitability’ to ensure the student has the best chance of success. 

If you wish to carry out your placement in a family or children based service you may require a working with children suitability check.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) options are also available for students on request and assistance will be provided to determine eligibility. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On the job assessments can be conducted to assess current skills and knowledge.

Unit Outline

The Diploma of Community Services consists of 16 units of competency, as identified in the Community Services Training Package. The course is divided into three specialisations, Case Management, Social Housing and Statutory and Forensic Child, Youth and Family Welfare. Participants are to complete all core units and select one of the following specialist streams. All units must be successfully completed to attain the Diploma.

Core Units

Unit Code
Unit Description
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety

Case Management Specialisation Electives

Unit Code
Unit Description
CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCCSM007 Undertake case management in a child protection framework
CHCDEV001 Confirm client developmental status 
CHCADV002 Provide advocacy & representation services
CHCCCS019 Recognise and respond to crisis situations

Social Housing Specialisation Electives

Unit Code
Unit Description
CHCSOH002 Manage and maintain tenancy agreements and services
CHCSOH008 Manage head lease
CHCSOH009 Develop quality systems in line with registration standards
CHCSOH011 Develop social housing enterprise opportunities
CPPDSM5005A Contribute to a detailed property feasibility study
CPPDSM5013A Develop a tenancy mix strategy
CPPDSM6007A Develop lifecycle asset management plan
CPPDSM5022A Implement asset management plan

Statutory and Forensic Child, Youth and Family Welfare Specialisation Electives

Unit Code
Unit Description
CHCCCS004  Assess co-existing needs
CHCCSL001   Establish and confirm the counselling relationship
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCDE011  Implement community development strategies
CHCDEV001  Confirm client developmental status
CHCMHS013 Implement trauma informed care
CHCPRT001  Identify and respond to children and young people at risk
CHCPRT003  Work collaboratively to maintain an environment safe for children and young people

Career Outcomes

After completing this course you can pursue a career as a:

  • Assessor
  • Case coordinator
  • Case worker or manager
  • Client service assessor
  • Community services worker
  • Community worker
  • Coordinator
  • Coordinator family services
  • Early intervention worker
  • Family support worker
  • Group facilitator / coordinator
  • Pastoral care counsellor / manager
  • Program coordinator or manager
  • Senior youth officer / chaplain
  • Social welfare worker
  • Support facilitator
  • Welfare worker

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($895) when paying upfront through Upskilled.
Total course cost: $5,055

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $57 a week.
Total course cost: $5,950

Government subsidies

This course is eligible for Skilled Capital (ACT) funding. Enquire now to find out if you're eligible.

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