Course Code: CHC52015

This qualification is suitable for individuals who already have relevant experience in a community service role and are looking to improve their knowledge and skills as a leader in a community-based role. 

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 16 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    The Community Services sector is the backbone of Australians caring for one another, being one of the fastest growing industries with a growth rate of five percent year on year.

    Workers in the Community Service sector are the individuals who care for us; our children, our elderly and the disabled. Study a CHC52015 - Diploma of Community Services and make a difference in your community! 

    The Diploma qualification is divided into three specialisations, covering units of competency in Case Management, Social Housing and Statutory and Forensic Child, Youth and Family Welfare depending on which specialisation you choose to pursue. 

    As part of your course you are required to undertake a minimum 100 hours of practical placement in a community services environment.

    Course Features

    • Access to fully customised online learning platform, MyUpskilled
    • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of MyUpskilled as well as any administration enquiries
    • Regular contact with their trainer via email, telephone and/or MyUpskilled communication tools
    • Trainer/Student Messaging System
    • Webinars - both live and recorded sessions
    • Unlimited access to world leading video training provider
    • Access to Upskilled's Student Rewards Program

    Course Duration

    This course is delivered online over a period of 12 months. 


    Graduates receive the award CHC52015 Diploma of Community Services.

    Entry Requirements

    There are no formal entry requirements for this qualification, however Upskilled will assess a students’ ‘academic suitability’ to ensure the student has the best chance of success. 

    If you wish to carry out your placement in a family or children based service you may require a working with children suitability check.

    Recognition of Prior Learning

    Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) options are also available for students on request and assistance will be provided to determine eligibility. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On the job assessments can be conducted to assess current skills and knowledge.

  • Unit Outline

    The Diploma of Community Services consists of 16 units of competency, as identified in the Community Services Training Package. The course is divided into three specialisations, Case Management, Social Housing and Statutory and Forensic Child, Youth and Family Welfare. Participants are to complete all core units and select one of the following specialist streams. All units must be successfully completed to attain the Diploma.

    Core Units

    Unit Code
    Unit Description
    CHCCCS007 Develop and implement service programs
    CHCCOM003 Develop workplace communication strategies
    CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
    CHCDIV003 Manage and promote diversity
    CHCLEG003 Manage legal and ethical compliance
    CHCMGT005 Facilitate workplace debriefing and support processes
    CHCPRP003 Reflect on and improve own professional practice
    HLTWHS004 Manage work health and safety

    Case Management Specialisation Electives

    Unit Code
    Unit Description
    CHCCCS004 Assess co-existing needs
    CHCCSM004 Coordinate complex case requirements
    CHCCSM005 Develop, facilitate and review all aspects of case management
    CHCCSM006 Provide case management supervision
    CHCCSM007 Undertake case management in a child protection framework
    CHCDEV001 Confirm client developmental status 
    CHCADV002 Provide advocacy & representation services
    CHCCCS019 Recognise and respond to crisis situations

    Social Housing Specialisation Electives

    Unit Code
    Unit Description
    CHCSOH002 Manage and maintain tenancy agreements and services
    CHCSOH008 Manage head lease
    CHCSOH009 Develop quality systems in line with registration standards
    CHCSOH011 Develop social housing enterprise opportunities
    CPPDSM5005A Contribute to a detailed property feasibility study
    CPPDSM5013A Develop a tenancy mix strategy
    CPPDSM6007A Develop lifecycle asset management plan
    CPPDSM5022A Implement asset management plan

    Statutory and Forensic Child, Youth and Family Welfare Specialisation Electives

    Unit Code
    Unit Description
    CHCCCS004  Assess co-existing needs
    CHCCSL001   Establish and confirm the counselling relationship
    CHCCSM005 Develop, facilitate and review all aspects of case management
    CHCCDE011  Implement community development strategies
    CHCDEV001  Confirm client developmental status
    CHCMHS013 Implement trauma informed care
    CHCPRT001  Identify and respond to children and young people at risk
    CHCPRT003  Work collaboratively to maintain an environment safe for children and young people
  • Career Outcomes

    After completing this course you can pursue a career as a:

    • Assessor
    • Case coordinator
    • Case worker or manager
    • Client service assessor
    • Community services worker
    • Community worker
    • Coordinator
    • Coordinator family services
    • Early intervention worker
    • Family support worker
    • Group facilitator / coordinator
    • Pastoral care counsellor / manager
    • Program coordinator or manager
    • Senior youth officer / chaplain
    • Social welfare worker
    • Support facilitator
    • Welfare worker
  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($895) when paying upfront. Total course cost: $5,055

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $57 a week! Total course cost: $5,950


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

    Option 3 - Skilled Capital for ACT Residents

    This Upskilled qualification is approved under the Skilled Capital program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the ACT Skills List. For more information on Skilled Capital click here


  • Upcoming Courses

    Date Delivery Method  
    05/02/2018 Enquire Now
    05/03/2018 Enquire Now
    09/04/2018 Enquire Now
    07/05/2018 Enquire Now
    04/06/2018 Enquire Now
    02/07/2018 Enquire Now
    06/08/2018 Enquire Now
    03/09/2018 Enquire Now
    08/10/2018 Enquire Now
    05/11/2018 Enquire Now
    03/12/2018 Enquire Now


  • Download Brochure

brochure icon
download iconDownload Brochure

Enquire Online Now or call
1300 460 296

Free course advisor consultation