The Certificate II in Information, Digital Media and Technology provides the foundation skills and knowledge to use information and communications technology (ICT) in any industry. This qualification provides basic digital literacy skills to support a wide range of varying industry occupations.

Industry recognition
Industry recognition

Complete this course and cover the learning materials required for Vendor Certification

Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

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Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Certificate II in Information, Digital Media and Technology (ICT20115) – send us an enquiry and we'll get in touch.

Course Description

This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 6 month period through a blended learning approach of teacher led, distance, and online materials.

Vendor Courses*
  • MOS: Microsoft Office Word 2013
  • MOS: Microsoft Office Excel 2013
  • MOS: Microsoft Office PowerPoint 2013
Vendor Neutral Course
  • Computer Security and Internet Security Fundamentals
  • Computer Literacy for Windows
  • Introduction to Client Training
  • Effective Listening
  • Digital Literacy - Writing a Great Resume
  • Introduction to Customer Service
  • Using Social Networking to Connect with Word
Upskilled Courses
  • PC Intro and Operation
  • The Command Line Interface
  • Word Processing
  • Spreadsheets
  • Create Presentations
  • Environmental Procedures
  • Work Health and Safety
  • Maintaining Hardware, Software and Consumables
  • Supporting Clients 
  • Social Media Tools

* Vendor exams are not included in the Upskilled course


There are no entry requirements for this qualification.

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


Assessment is conducted through vendor exams, and summative utilising lecturer-developed assessment tools.


Upskilled IT qualifications include detailed learning materials, assessments, online trainer support and upon successful completion, certification for ICT20115 Certificate II in Information, Digital Media and Technology.


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to gain the Certificate II in Information, Digital Media, and Technology.

The program is broken into 8 logical clusters of training within the broad category of ICT systems: 1/ PC Introduction and Operation ; 2/ Use Applications; 3/ Environmental Procedures in the Workplace; 4/ Workplace Health and Safety; 5/ Workplace Communication; 6/ Maintaining Hardware, Software and Consumables; 7/ Recording IT Client Support Requirements; 8/ Social Media Tools

Unit Code
Unit Name
ICTWEB201Use social media tools for collaboration and engagement
ICTICT202Work and communicate effectively in an ICT environment
BSBSUS201Participate in environmentally sustainable work practices
ICTICT203Operate application software packages
BSBWHS201Contribute to health and safety of self and others
ICTICT201Use computer operating systems and hardware
ICTICT204Operate a digital media technology package
ICTSAS208Maintain ICT equipment and consumables
ICTICT205Design basic organisational documents using computing packages
ICTICT209Interact with ICT clients
ICTSAS206Detect and protect from spam and destructive software
ICTSAS202Apply problem-solving techniques to routine ICT malfunctions
ICTSAS203Connect hardware peripherals
ICTSAS204Record client support requirements

Career Outcomes

This course is appropriate for individuals seeking second step certification in the discipline of Information Technology. The articulated outcomes of the certificate are to facilitate the effective use of computers in the workplace at an intermediate level, particularly where ICT functions are supplementary in nature. Possible job titles relevant to this qualification include: Office Assistant, Records Assistant, Junior Office support.

Vendor Certification

This qualification covers the following Vendor Certification:

MOS: Microsoft Office Word 2013
MOS: Microsoft Office Excel 2013
MOS: Microsoft Office PowerPoint 2013

All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

Further Study

Pathways from this qualification include:

Certificate III in Information, Digital Media and Technology 

* Vendor Certifications are current at the time of publishing but are subject to change.

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($433.50) when paying upfront through Upskilled.
Total course cost: $2,456.50

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $28 a week.
Total course cost: $2,890

Government subsidies

This course is eligible for Skilled Capital (ACT) funding. Enquire now to find out if you're eligible.

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