Course Code: ICT20115

The Certificate II in Information, Digital Media and Technology provides the foundation skills and knowledge to use information and communications technology (ICT) in any industry. This qualification provides basic digital literacy skills to support a wide range of varying industry occupations.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 15 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 6 month period through a blended learning approach of teacher led, distance, and online materials.

    Vendor Courses Vendor Neutral Course Upskilled Courses
    • MOS: Microsoft Office Word 2013
    • MOS: Microsoft Office Excel 2013
    • MOS: Microsoft Office PowerPoint 2013
    • Computer Security and Internet Security Fundamentals
    • Computer Literacy for Windows
    • Introduction to Client Training
    • Effective Listening
    • Digital Literacy - Writing a Great Resume
    • Introduction to Customer Service
    • Using Social Networking to Connect with Word
    • PC Intro and Operation
    • The Command Line Interface
    • Word Processing
    • Spreadsheets
    • Create Presentations
    • Environmental Procedures
    • Work Health and Safety
    • Maintaining Hardware, Software and Consumables
    • Supporting Clients 
    • Social Media Tools


    There are no entry requirements for this qualification.

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is conducted through vendor exams, and summative utilising lecturer-developed assessment tools.


    Upskilled IT qualifications include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to gain the Certificate II in Information, Digital Media, and Technology.

    The program is broken into 8 logical clusters of training within the broad category of ICT systems: 1/ PC Introduction and Operation ; 2/ Use Applications; 3/ Environmental Procedures in the Workplace; 4/ Workplace Health and Safety; 5/ Workplace Communication; 6/ Maintaining Hardware, Software and Consumables; 7/ Recording IT Client Support Requirements; 8/ Social Media Tools

    Unit Code
    Unit Name
    ICTWEB201Use social media tools for collaboration and engagement
    ICTICT202Work and communicate effectively in an ICT environment
    BSBSUS201Participate in environmentally sustainable work practices
    ICTICT203Operate application software packages
    BSBWHS201Contribute to health and safety of self and others
    ICTICT201Use computer operating systems and hardware
    ICTICT204Operate a digital media technology package
    ICTSAS208Maintain ICT equipment and consumables
    ICTICT205Design basic organisational documents using computing packages
    ICTICT209Interact with ICT clients
    ICTSAS206Detect and protect from spam and destructive software
    ICTSAS202Apply problem-solving techniques to routine ICT malfunctions
    ICTSAS203Connect hardware peripherals
    ICTSAS204Record client support requirements
  • Career Outcomes

    This course is appropriate for individuals seeking second step certification in the discipline of Information Technology. The articulated outcomes of the certificate are to facilitate the effective use of computers in the workplace at an intermediate level, particularly where ICT functions are supplementary in nature. Possible job titles relevant to this qualification include: Office Assistant, Records Assistant, Junior Office support.

    Vendor Certification

    This qualification covers the following Vendor Certification:

    MOS: Microsoft Office Word 2013
    MOS: Microsoft Office Excel 2013
    MOS: Microsoft Office PowerPoint 2013

    All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    Certificate III in Information, Digital Media and Technology 

    * Vendor Certifications are current at the time of publishing but are subject to change.

  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($433.50) when paying upfront. Total course cost: $2,456.50

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $28 a week! Total course cost: $2,890


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

    Option 3 - Skilled Capital for ACT Residents

    This Upskilled qualification is approved under the Skilled Capital program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the ACT Skills List. For more information on Skilled Capital click here

  • Upcoming Courses

    Date Delivery Method  
    05/02/2018 Enquire Now
    05/03/2018 Enquire Now
    09/04/2018 Enquire Now
    07/05/2018 Enquire Now
    04/06/2018 Enquire Now
    02/07/2018 Enquire Now
    06/08/2018 Enquire Now
    03/09/2018 Enquire Now
    08/10/2018 Enquire Now
    05/11/2018 Enquire Now
    03/12/2018 Enquire Now


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Student’s testimonial

I found Upskilled extremely professional, very attentive and supportive throughout the process. I found the course to have exceeded expectations and has had a made a positive contribution towards my position.

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