The Certificate II in Information, Digital Media and Technology provides the foundation skills and knowledge to use information and communications technology (ICT) in any industry. This qualification provides basic digital literacy skills to support a wide range of varying industry occupations.
This course covers 15 units of competency
This course is delivered online
Locations & Dates
Start when you're ready
This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 6 month period through a blended learning approach of teacher led, distance, and online materials.
Vendor Neutral Course
MOS: Microsoft Office Word 2013
MOS: Microsoft Office Excel 2013
MOS: Microsoft Office PowerPoint 2013
Computer Security and Internet Security Fundamentals
Computer Literacy for Windows
Introduction to Client Training
Digital Literacy - Writing a Great Resume
Introduction to Customer Service
Using Social Networking to Connect with Word
PC Intro and Operation
The Command Line Interface
Work Health and Safety
Maintaining Hardware, Software and Consumables
Social Media Tools
There are no entry requirements for this qualification.
Recognition of Prior Learning (RPL)
Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.
Assessment is conducted through vendor exams, and summative utilising lecturer-developed assessment tools.
Upskilled IT qualifications include detailed learning materials, assessments, online trainer support, and certification upon successful completion.
This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.
The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to gain the Certificate II in Information, Digital Media, and Technology.
The program is broken into 8 logical clusters of training within the broad category of ICT systems: 1/ PC Introduction and Operation ; 2/ Use Applications; 3/ Environmental Procedures in the Workplace; 4/ Workplace Health and Safety; 5/ Workplace Communication; 6/ Maintaining Hardware, Software and Consumables; 7/ Recording IT Client Support Requirements; 8/ Social Media Tools
Unit Code Unit Name ICTWEB201 Use social media tools for collaboration and engagement ICTICT202 Work and communicate effectively in an ICT environment BSBSUS201 Participate in environmentally sustainable work practices ICTICT203 Operate application software packages BSBWHS201 Contribute to health and safety of self and others ICTICT201 Use computer operating systems and hardware ICTICT204 Operate a digital media technology package ICTSAS208 Maintain ICT equipment and consumables ICTICT205 Design basic organisational documents using computing packages ICTICT209 Interact with ICT clients ICTSAS206 Detect and protect from spam and destructive software ICTSAS202 Apply problem-solving techniques to routine ICT malfunctions ICTSAS203 Connect hardware peripherals ICTSAS204 Record client support requirements
This course is appropriate for individuals seeking second step certification in the discipline of Information Technology. The articulated outcomes of the certificate are to facilitate the effective use of computers in the workplace at an intermediate level, particularly where ICT functions are supplementary in nature. Possible job titles relevant to this qualification include: Office Assistant, Records Assistant, Junior Office support.
This qualification covers the following Vendor Certification:
MOS: Microsoft Office Word 2013 MOS: Microsoft Office Excel 2013 MOS: Microsoft Office PowerPoint 2013
All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.
Pathways from this qualification include:
Certificate III in Information, Digital Media and Technology
* Vendor Certifications are current at the time of publishing but are subject to change.
Price and Payment Options
Option 1 – Save 15%
Save 15% ($433.50) when paying upfront. Total course cost: $2,456.50
Option 2 - 24 Month Interest-free payment plan
No deposit, no interest to pay for 24 months. Get started for just $28 a week! Total course cost: $2,890
Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes!
Find out more about ZipMoney.
Terms and Conditions Apply Option 3 - Skilled Capital for ACT Residents
This Upskilled qualification is approved under the Skilled Capital program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the ACT Skills List. For more information on Skilled Capital
Enter your details to download the Course Brochure.
I found Upskilled extremely professional, very attentive and supportive throughout the process. I found the course to have exceeded expectations and has had a made a positive contribution towards my position.