Course Code: ICT30115

The Certificate III in Information, Digital Media and Technology provides the skills and knowledge individuals require to be competent across a wide range of technical functions in Information and Communications Technology (ICT), and allows graduates to demonstrate a degree of self-sufficiency as users.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 17 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period online by expert trainers. 

    Vendor Course Vendor Neutral Course Upskilled Courses
    • MCSA: Windows 10 – Pass Installing and Configuring Windows 10 exam; and Configuring Windows Devices exam
    • MTA: IT Infrastructure – Pass Networking Fundamentals exam
    • MTA: IT Infrastructure – Pass Windows Server Administration Fundamentals exam
    • MTA: IT Infrastructure – Pass Security Fundamentals exam
    • Writing Research Papers
    • Computer Literacy for Windows
    • Computer Security and Internet Safety Fundamentals 
    • Comp TIA A+ 
    • Introduction to Customer Services
    • Up and Running with Wireless Networking
    • Setting Up a Small Office Networking
    • Writing in the Workplace
    • Introduction to Client Training
    • Researching
    • Workplace Communication
    • Client Training
    • Environmental Procedures in the Workplace
    • Work Health and Safety


    There are no formal entry requirements for this qualification; however, preferred pathways for candidates considering this qualification include:

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is summative utilising lecturer-developed assessment tools.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and certification upon successful completion.


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to gain the Certificate III in Information, Digital Media and Technology.

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    BSBWHS304 Participate effectively in WHS communication and consultation processes
    ICTSAS301 Run standard diagnostic tests
    ICTICT301 Create user documentation
    BSBSUS401 Implement and monitor environmentally sustainable work practices
    ICTICT302 Install and optimise operating system software
    ICTICT202 Work and communicate effectively in an ICT environment
    ICTNWK301 Provide network systems administration
    ICTNWK302 Identify and resolve network problems
    ICTNWK303 Configure and administer a network operating system
    ICTNWK305 Install and manage network protocols
    ICTICT303 Connect internal hardware components
    ICTICT306 Migrate to new technology
    ICTSAS303 Care for computer hardware
    ICTSAS304 Provide basic system administration
    ICTSAS305 Provide ICT advice to clients
    ICTSAS306 Maintain equipment and software
    ICTSAS307 Install, configure and secure a small office home office network


  • Career Outcomes

    People working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.  Possible job titles relevant to this qualification include:

    • Help desk officer
    • Help desk assistant
    • ICT operations support
    • ICT user support
    • PC support
    • Technical support.

    Vendor Certification

    This qualification covers the learning content for the following Vendor Certification:

    • MTA: Windows Server Administration Fundamentals
    • MTA: Networking Fundamentals
    • MTA: Security Fundamentals
    • MCSA: Windows 10
    • CompTIA A+

    All recommended learning materials for these certifications are provided in this Upskilled Certificate. Microsoft Learning also recommends that you have hands-on experience with the product, along with studying these materials.

    Further Study

    Pathways from this qualification include:

    Certificate IV in Information Technology

    * Vendor Certifications are current at the time of publishing but are subject to change.

  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($535) when paying upfront. Total course cost: $3,015

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $35 a week! Total course cost: $3,550


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

    Option 3 - Smart and Skilled for NSW Residents

    This Upskilled qualification is approved under Smart and Skilled and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the NSW Skills List. For more information on Smart and Skilled click here. 

    If you're a NSW resident, why not find out now if you're eligible for a Smart and Skilled subsidy?  

    This qualification is subsidised by the NSW Government. This course is delivered by Nationally Registered Training Organisation, Upskilled Pty Ltd, RTO 40374

    Option 4 - Skilled Capital for ACT Residents

    This Upskilled qualification is approved under the Skilled Capital program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the ACT Skills List. For more information on Skilled Capital click here

    Option 5 - Certificate III Guarantee for QLD Residents

    This Upskilled qualification is approved under the Certificate III Guarantee program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the QLD Skills List. For more information on Certificate III Guarantee click here.

  • Upcoming Courses

    Date Delivery Method  
    05/02/2018 Enquire Now
    05/03/2018 Enquire Now
    09/04/2018 Enquire Now
    07/05/2018 Enquire Now
    04/06/2018 Enquire Now
    02/07/2018 Enquire Now
    06/08/2018 Enquire Now
    03/09/2018 Enquire Now
    08/10/2018 Enquire Now
    05/11/2018 Enquire Now
    03/12/2018 Enquire Now


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