There are no entry requirements listed in the training package for this qualification.
The target participants in the BSB40315 - Certificate IV in Customer Engagement qualification may be working in a position in a customer service environment, or similar.
As a guide, entrants to this program may:
- have completed year 12 in compulsory education
- hold a certificate II or III in a similar discipline
- have some work history in an associated field
- complete an interview process with a designated Upskilled representative to ascertain suitability to the program and to review your current skills and experience, as this may allow you to move through the course more quickly
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
To ensure participants are able to seamlessly access our online learning platform and video content, they will require access to a modern computer with high-speed internet. Participants will also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.