Staff engaged in frontline customer service will benefit from undertaking the certificate, which is designed to promote procedural effectiveness. Team members in a contact role who are recently appointed to team leader status, or who aspire to a role in which the guidance of others is an element, are also specifically catered to under the terms of the qualification.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Contact centre team leader
- Quality assurance coordinator
- Customer contact coach
- Complex enquiry customer contact operator
Additionally, this qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.