The Certificate III in Business Administration is relevant for individuals who perform a range of administrative roles across varied work contexts, and who are required to use a degree of discretion and judgement in doing so. They may provide technical advice and support to a team. A popular choice with school leavers, this is a great qualification for entry into vocational education.

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Study now, pay later

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Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

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Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Certificate III in Business Administration (BSB30415) – send us an enquiry and we'll get in touch.

Course Description

The Certificate III in Business Administration is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the video training library) and blogs.  The course is conducted over a 12 month period with one unit of competency expected to be completed each month.
Classroom and Blended delivery formats are also available, but subject to minimum numbers. Please contact our Education managers to find out more about our face-to-face options.


All students will be provided with Smallprint Learner guides (online and/or hardcopy) for each unit of competency.

  • Access to fully customised online learning platform, MyUpskilled
  • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or LMS communication tools
  • Trainer/Student Messaging System
  • Unlimited access to world leading video training provider
  • Access to Upskilled's Student Rewards Program


There are no formal prerequisites for this qualification.

Recognition of Prior Learning (RPL)

RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.


A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include: 

  • Recognition of Prior Learning/Credit Transfer 
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Projects
  • Scenarios/Case Studies

Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.

Unit Outline

The following Units of Competency as identified in the National Business Services must be successfully completed to attain the Certificate III in Business Administration.

Unit Code
Unit Name
BSBITU307Develop keyboarding speed and accuracy
BSBWHS201Contribute to health and safety of self and others
BSBITU303Design and produce text documents
BSBCMM301Process customer complaints
BSBWOR301Organise personal work priorities and development
BSBWRT301Write simple documents
BSBITU306Design and produce business documents
BSBITU304Produce spreadsheets
BSBITU309Produce desktop published documents
BSBINN301Promote innovation in a team environment
BSBITU302Create electronic presentations
BSBCUS301Deliver and monitor a service to customers
BSBADM307Organise schedules

Career Outcomes

The qualification is appropriate to any role that has an administrative component as part of its ongoing responsibilities, and has great relevance for a very broad range of industry sectors. The capabilities the certificate targets are particularly pertinent for:

  • Accounts Receivable Clerks
  • Accounts Payable Clerks
  • Data Entry Operators
  • Junior Personal Assistants
  • Receptionists
  • Office Administration Assistants
  • Office Administrators
  • Word Processing Operators

Further Study

For those wishing to continue their study, the preferred pathway from this qualification is the BSB40515 Certificate IV in Business Administration.

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($535) when paying upfront through Upskilled.
Total course cost: $3,015

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $35 a week.
Total course cost: $3,550

Government subsidies

This course is eligible for Skilled Capital (ACT) and Certificate 3 Guarentee (QLD) funding. Enquire now to find out if you're eligible.

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